Flexible Rate - Single Use
1 Pers. - All inclusive
|From £ 287.67|
2 Pers. - All inclusive
|From £ 320.16|
Flexible Rate - 2 adults + 2 children
4 Pers. - All inclusive
|From £ 480.25|
Flexible Rate - 3 adults + 1 child
4 Pers. - All inclusive
|From £ 528.59|
Barceló Maya Colonial is located in an idyllic spot on one of the most beautiful beaches in the world. The spectacular hotel boasts spacious, comfortable rooms, each with a locally-inspired interior design and a breathtaking view, promising an incredible holiday experience.
Barceló Maya Colonial has three bars and four dining options: Colonial Buffet, Kyoto à la carte Japanese restaurant, Marenostrum à la carte seafood restaurant, and beach-front Mariachi restaurant complete with Caribbean sea view. Guests can take full advantage of the all-inclusive Barceló Maya concept by enjoying snacks, meals and drinks around the clock at the buffet restaurants, bars, pools and beaches at Barceló Maya Tropical, Barceló Maya Beach and Barceló Maya Caribe.
Barceló Maya Colonial features beautiful green spaces, one classic-style swimming pool and one swimming pool with children's play area, a Jacuzzi, fitness room, retail outlet and U-Spa. U-Kids Spa is perfect for keeping the little ones entertained and active guests can experience a wide variety of exciting activities, including tennis, paddle tennis, basketball, diving, kayaking and windsurfing. Evenings and nights are the ideal time to enjoy a show at Theatre Palenque and a dance at the Jaguar nightclub.
Barceló Maya Colonial is a spectacular resort located on one of the most beautiful beaches in the Mexican Caribbean. The hotel is just 75 kilometres south of Cancun International Airport, 20 kilometres south of Playa del Carmen and 35 kilometres north of the Tulum archaeological site and nature reserve.
of TripAdvisor Travelers recommend this hotel
"Return visit - January 7-14 (beware of concerts at this resort)"
We returned to the Barcelo recently, and again the resort is well kept, the food is always good, the rooms are clean and comfortable, and the beach is large and never full. Something that has always been less than stellar is the front desk/reception customer service. (Honestly, they are usually pretty rude) The wait staff, bartenders, maids, and grounds people are always wonderful and they try to help as much as they can. The front desk staff were not helpful to MANY of our family members and friends that we brought for our wedding (off the resort because they refuse to marry same sex couples although it is LEGAL there) and one couple even wanted to pay for an upgrade and the lady checking them would not acknowledge their request which we assume was discrimination. We've always felt that any special request we've made on our 7 trips to this Barcelo are huge inconveniences and we probably won't return. We have stayed at other resorts that are more than happy to make customers happy. Unfortunately because of the size of this resort, they just don't care. As for the concert, we were not aware that the resort would be filled with drug smoking, inconsiderate concert groupies. If we would have known this was happening, we would have booked elsewhere. With younger family members we had to move on the beach and at the pool to get away from smell of pot, and the first time saying hello to our neighbors on the balcony we were offered the drug ecstasy, and cocaine. We had to call security every night after midnight because of the late night balcony parties and my aunt was threatened when she politely asked the guests below her room to keep the noise down. We mentioned this to the front desk, and again they did not seem to care. We assume they won't care if we don't return. The $1,000,000+ pesos we've spent collectively vacationing at the Barcelo in the Mayan, again, they don't care. We travel a LOT, and just booked another vacation at a beautiful resort in the Dominican, and not a Barcelo!
"Great resort, but pick your time wisely."
This was our 8th time in the Mayan and 4th at the Barcelo. The resort was great as expected - no need to ever reserve chairs on the beach or pool, enough a-la-cartes that you can usually get in with a day or 2 notice, and wonderful staff all around. The only real complaint that we had is we wish we had be notified that there was a concert happening on the resort while we were there. It was a Phish concert, and while I enjoy their music, the attendees over-ran the resort for 5 days, closing down the best section of beach and taking over the hallways all night, every night. There was also a very suspicious skunky aroma that permeated the entire resort for the duration of the concert-goers stay. No real problems, but it would have been nice for Barcelo to have the info on their website so we could book our stay accordingly. We are quite knowledgeable about this resort, so please feel free to ask questions.
We were very disappointed with our stay. We are not hard to get along with people, but I do expect to get what I pay for and that just wasn't the case here. And since this hotel is rated 4-4.5 stars depending on where you look, we expected more than we got. First the good. The grounds, beach and pool are beautiful. Rooms are spacious. The show we saw was excellent and the food and wait staff in the buffet are very good. The bad - it seems like with all of the additional events, concerts, weddings, etc the hotel was holding that they over extended themselves and their staff. And no one ever seemed to know what was going on, so it was difficult to get answers to any questions you had. Although we tipped everyday in the beginning, our room was never cleaned, only the bed was made - any dirty dishes (ie a glass we might have brought up to the room with a drink, not tons of stuff) were not removed and literally one day our dirty, damp towel was picked up off the floor and refolded and put back on the shelf (I know because our floor was never swept and when I unfolded the towel it had dirt in it and it was damp). At one point the maid made the bed moving the nightstand and didn't even bother to put it back! Our bathroom outlet was half hanging out of the wall making it risky to use. We called at one point to get clean coffee cups since when I picked ours up after they had been "cleaned" there were coffee grounds in them. The woman who came up when I called didn't bring clean cups but decided to wash the cups out - with our hand soap. Needless to say I cleaned them myself later. Also, our fridge was suppose to be refilled daily, but that only happened one day. After that if we needed water or any other beverage that was suppose to be in the fridge, we had to track the guy down who does the refills and get it ourselves. We had been told we would have free internet - not the case. When we went to guest services to get the password we were told it wasn't free and would cost $12/day. I refused to pay that. Later in the week when I was in using the 10 mins of allowed time on the guest services computer another guest came in looking for the password and were again told it wasn't free but that it would cost her $6/day! It was the same guest services rep who had told us $12. You could go over to the mall in the morning and use the free wifi there, but not around the main part of the resort and only from 10-1. As I said the show we attended was great, however these shows were suppose to be nightly. Instead there were only shows 3 nights of our stay because the theatre was constantly booked for other private events. Because Phish (a band) was doing concerts for 2 or 3 nights at the resort as well, the beach restaurant was closed to the rest of us on and off for most of our stay. That meant if we were at the beach and wanted to eat, we couldn't without leaving the beach. It was all just a bit annoying because we paid for all of this, but feel like we only got half of what the resort promised. We were pretty disappoint. We had picked this hotel based on the recommendation of a friend who stayed a few years ago, but I'm guessing alot has changed since then.
"What are you waiting for'"
We booked this resort very late but got a great deal for Christmas break. For only $100 more we chose the Colonial over a resort in Cuba. As much as I like Cuba, this was a no brainer. It is quite a long bus ride from the airport to the resort but our Transat rep kept the drinks coming and the talking to the bare minimum. Check in was quick and our room was clean and provided all we needed for the week's stay. The maids kept our room spotless and our fridge well stocked. The bed was comfortable and the room temperature was pleasant at all times. Unlike other resorts, there never seemed to be a shortage of hot water at any time of the day. My husband and I divided our time between the ocean and the pool at the Tropical. We were able to get chairs at any time of the day at either place. No running out at 8 in the morning to save chairs for the day! What a treat! Another plus was not having to worry about towel cards. If you wanted extra towels there was no problem getting them and it appeared that most people were responsible for returning them at the end of the day. Bar service could be improved at the swim up bar. Most days there were only 2 bartenders, which was ample for the crowd, but it required work to get their attention. They didn't interact much with the clientele and at times appeared bored by their job. Too bad for them. With a little more showmanship, they could have made a killing in tips. The beach is fantastic and the pool is clean and refreshing. Food at the buffets, was very good. There was something for everyone. If you could not find something you were way too picky! A suggestion for management would be to get rid of the girls showing people to their seats. It's not necessary and quite honestly you could use more wait staff. After we were asked what we wanted to drink and were served that, we seldom saw our waiter or waitress again. Too bad for us if we wanted a refill. We didn't book any of our a la cartes but did spend an extra $20 American each for a supper at the French restaurant at the Palace. Absolutely well worth the money for a 4 course meal. The Christmas decorations and lights were spectacular but the sound system played Christmas music until January 6th. It felt kind of ridiculous listening to Let it Snow or Jingle Bells all day, every day, wherever we went in the 30 degree heat. Just my opinion but, Christmas music should be done by Boxing Day. The grounds were beautiful and kept clean. In fact, the whole resort was always clean and tidy. The mall was interesting and we were able to buy a couple of souvenirs from the many vendors in the shopping area. I appreciated prices being marked as I don't enjoy bartering. I did find however, there was some wiggle room and they would come down a little. The animation team provided daily water aerobics and Zumba classes. Both were good workouts. Shout out to Esteban for providing extra entertainment during his instruction time. His friendly, charming manner made him easy to talk to and get to know. Great guy! Another shout out to Juan "Antonio" Duarte at the Kukulcan Theatre Bar. He would make whatever drink you wanted and maybe treat you to a flaming tower. His friendly, pleasant personality makes him a great addition to bar staff. We spent several evenings at Jaguars. It doesn't really get busy until after midnight. Bar staff was attentive and security was tight. Any sign of trouble was dealt with quickly and quietly. All age groups were enjoying Jaguars. In conclusion, I would highly recommend this resort. It was clean, well maintained and I felt safe at all times.
"awesome family vacation"
I spent a week here with my family and had an amazing time. The beach and scuba nearby are excellent. service was incredible, especially the bartenders at the pool bars who always payed attention to you, got you more drinks, and made fun cocktails for us. I also really loved the Cantina tequila tasting/ cigar lounge. Fabiola and Juan from the Cantina were my favorite workers from the resort and were so kind to us. Overall a great experience!
Luggage storage: Free
Wi-Fi: From £ 9.51
Babysitting: From £ 19.81
Private parking: Free
Fitness centre: Free
Outdoor swimming pool: Free
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 3:00 PM , Check-out: 12:00 PM