of TripAdvisor Travelers recommend this hotel
"A lovely property with aspirations of being an exclusive property."
A logical comparison for this hotel is to compare it to the JW Marriott Marquis in the same building. The rooms at this hotel are not significantly better than those at the JW Marriott Marquis. The staff is excellent: polite, helpful, and and a pleasure to deal with. Where I feel the hotel came short was in the lounge offerings. The continental breakfast was similar to that in a much lower ranked property and not as varied as the one at the JW Marriott. It consisted of a small selection of fruit, a large selection of cereals in small boxes, a small selection of breads and croissants, and not much more. Orange juice was not fresh squeezed but bottled. When I requested eggs, I was told by the wait staff that the breakfast was "continental" and limited to the somewhat meager offerings. Overall, I would say that the hotel's objective of differentiating itself in a superior class from its immediate neighbor, the JW Marriott Marquis, came short because of its inability to provide a meal, breakfast, with the quality and variety one would expect for property that is positioning itself in the 5-star luxe range.
"The rooms were nice but...."
The rooms were very nice. The bed was amazing. The view was spectacular. Then came the service, which was a little slow. And for boutique hotel the breakfast left a lot to be desired. For what you pay for a room they should step it up bit. They charged us for an extra night and the blamed the booking company. Then it took three days for the problem to get resolved. We would never stay there again
Room was gorgeous, but the service left much to be desired. 45 minutes for ice is ridiculous, and hotel amenities were unavailable because of private parties. We could deal with that if there was at least an apology from staff, but there was nothing. We will not be staying there again.
"Fun & Relaxing"
I would recommend this hotel. The staff was accommodating and very friendly. Our flight was bumped up two hours so I called the hotel to see if they'd hold our luggage if a room wasn't ready. Upon arrival the front desk clerk was welcoming and took my number to call once a room was ready. We walked around the block a short distance to a great outdoor cafe. Before getting our food we got the call that a room was ready. The clerk walked us through and demonstrated the features of the room. We loved the technology of the room. The highlights of the hotel include the AMAZING gym, the view, the bathroom, and the staff. It's a great location to walk around to the local nightlife across the bridge. I will stay here again when in Miami!
"Excellent better try!"
Excellent boutique inside JW Marriot in Brickel. There are 3 floors dedicated to this new brand and the rooms are fantastic, well finished with all kinds of amenities. The boutique facility shares the front of house facilites and there is a fantastic gim and the breakfast is very good too. Only downside is the HVAC noise. I highly recommend this facility.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM