"Really poor hotel "
How can you charge the money they do for a room. Old hotel not maintained. Given a room that was the worst I had in venice and already been at 5 hotels there. The bed was old and small my feet were outside the bed. Old cripy television in the room and control not working properly. Bathroom small and not nice Carpets really worn Breakfast service a disaster no hostess to sit you and the food really poor Restaurant too expensive and seeing the rooms i can't imagine the service you may get Poor tourist that stays in hotels like this, is not helping the image of venice Due to staying in this hotel i decided to stay in Mestre were you get much better hotels What a shame fot the hotel industry
friendly welcome but a very small room with no outlook. However next morning asked to be moved and were offered several more suitable ones. We thought range of food on offer was good and we ate in the restaurant on the first night. Lovely food. However #brexit has devalued pound so much that the prices appeared exorbitant. Stay all very friendly and helpful. Situation is excellent, very close to railway and bus stations. Bar on the rooftop also a bonus: sitting watching the sun go down over the roof tops of the Grand Canal.
"A jewel in the city if you can afford it. "
The hotel was quite pricey but we wanted to try another different hotel for this trip. It was very easy to get to as only a short distance from both the bus and train station and very clean. The room was a bit on the small side but adequate for what we needed as we wanted to spend as much time as we could in the city and we ate out by choice. Breakfast not great but then Italians don't go much on breakfast. What was outstanding was the friendliness and helpfulness of the staff. In this city which is beautiful but not renowned for its friendliness to tourists I could not fault any one member of staff from the cleaner up. They all helped to make our stay very enjoyable. I loved it here and was very sad to leave. We will definitely return one day.
An Autumn day at 19c with sunshine and of course the city of love. Good check in and friendly staff, room traditional but with most mod cons, highlight is the rooftop terrace , live music overlooking the grand canal !
"Average hotel at a great location"
We spend 2 nights at the Carlton on the Grand canal & i have to admit it's not one of the highlights of our trip to this amazing city. The hotel is located just across the canal from the Train station, so great choice if you are arriving by train & don't want to drag your suitcases up and down bridges or narrow streets. The building from the outside looks nice, in line with what you expect from a hotel in Venice. The room was small but clean, no special amenities & the bathroom very basic, definately not Carlton standard. We were unlucky enough to get a room at the back of the hotel facing the wall of the building across the street, so no much light. The breakfast was again low quality, nothing to look forward to first thing in the morning. Also the sound insulation of the rooms was bad, we were waking up every morning (at around 9am) by the sound of the vacuum cleaner & cleaning ladies banging doors & dragging their equipment down the corridors. Most of the staff were fine but not very excited & smiley. Overall, it wasn't great value for money, definately not what you expect from a Carlton.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM