"Venice -Birthday Surprise DO NOT recommend hotel"
We visited Venice in May 2016 for my husbands birthday. I booked the Superior Double Room which is meant to bigger than the classic, however the hotel rooms were very small and bathroom were very compact. The breakfast (which there was an extra charge for) was the worst breakfast I have ever had with extremely limited options. The only egg option was scrambled which was kept in a buffet dish adjacent to the ham. We were both put off by the smell of ham as we only eat halal meat. I asked if I could request for a boiled egg and was told this was an additional charge. The only other options were yogurt, nasty looking fruit salad and rock solid croissants. I booked this hotel mainly because of its central location, which was perfect, across the canal from the train station, five minutes walk to restaurants and the main area where coaches pick/drop off. The hotel was surprisingly very busy however did not meet our basic expectations. Venice in general was beautiful however a little overrated. The island itself is small and spending 3 nights is more than enough. Venice is not a cosmopolitan city, so despite it looking very beautiful when it comes to food you are limited to just Italian cuisine. There is no halal food available as the meat is sourced locally so although some places claim to be halal its actually not! We spent the first day exploring, lots of endless walking so wear comfy shoes!! (main transport other than water taxis/ gondolas) Second day we visited the smaller islands not far from venice which are worth seeing. All can be done in one day Murano - Lots of glass factories, you can actually see how they make all glassware Burano - Multi coloured buildings, different and very pretty Torchello - Cathedral of Santa Maria Assunta and the Church of Santa Fosca Third day we decided to take the train to Milan - definitely recommend, it was roughly 2.5hrs and spent the day exploring the main areas inc The main cathedral which is stunning, castello sforzesco, arco delo pace and Galleria Vittorio Emanulae ii. Again lots of walking but it was worth doing. Fourth day we relaxed in Venice and got a gondola to take us around - nice experience, expensive but one of those things you have to do in Venice!
"Not 4 stars level at all"
Very cold welcome at the reception, tiny room with tiny window and a lot of noise. Luckily it was just a stay for one night, as you don't really want to spend more time there. Very very bad coffee at breakfast - totally shocked to have filter coffee with milk instead of cappucino in Italy!
We were given a tiny room with two twin beds placed end to end as it was the only way to fit them in. Service is hard to come by - you have to actively seek it out. Tired and mediocre. We will not return to this hotel - it is the worst I have stayed in for many many years.
"** Star Hotel mascarading as **** Hotel"
Like other reviewers have noted - hardest beds ever; double bed was actually two twins pushed together; cheap breakfast (did not wait for water in instant eggs to reconstitute); very small room; had to lay on floor to access room safe bolted to bottom closet; not digital friendly re charging unit access; pillow reminded me of a camel hair pillow; so many tour groups could not even get to the stairs once upon return; staff were like robots. Left and went next door for 10x quality and 1/2 the price. Would not return or recommend for non-group travelers.
"Don't waste your money"
I paid 200 Euros for a room that was so small the door needed to open into the corridor. Overall the hotel is very tired and not worth the money. The final insult was the water taxi ordered from the reception to our new accomodation booked on Airbnb, 70 Euros for a five minute journey.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM