Comfortable bed and bedding. Large room and bathroom. Fabulous temperature controls that stayed at an even temperature. Would certainly return here again. Located close to Michigan Avenue and several popular bars and restaurants.
"Great place for a honeymoon"
When my wife and I checked in, the desk clerk asked what brought us to the Hotel Chicago Downtown. When I replied that we were on our honeymoon, the staff enthusiastically congratulated us, upgraded our room and sent us a bottle of champagne and some chocolate covered strawberries. They couldn't have done anything more to make our time there more wonderful!
"Decor is shabby and dated. Very poorly maintained. LOUSY restaurant!"
They remodeled the lobby, but as soon as you get in the elevator you realize this place is old and run down. The decor is not only shabby and worn, it is dated and kitsch. Tacky is probably a better word. Many things did not work in the room. Lights would not come on. Furniture was beat up. Dark colors made the place depressing. To make our experience even worse, the experience with breakfast was a little taste of Hell on Earth. Extremely slooowwww service and lousy food. The worst staff I have ever seen anywhere. TERRIBLE!!!! I will NEVER go back here with all the other great hotels in Chicago. Save yourself from a miserable experience.
"Everything We Were Looking For"
This hotel is enviably wonderful. Clean, comfortable, beautiful. It doesn't look like it was "updated" as some other hotels do. It looks like it was done well the first time. The views are great and the staff is friendly. We got a great deal through a 3rd party which made the stay very reasonable for the luxury provided. WiFi and parking are not free, but this wasn't really an issue for us. We booked a hotel for my best friend's birthday weekend and the location was perfect. Nothing was too far and we were in the heart of everything Chicago. Would stay here again!
"The Dining Room from Hell"
As a long-time platinum elite member in Marriott Rewards program, I have literally stayed hundreds of nights in Marriott hotels all over the world. In all my stays, I have never been so frustrated, and humiliated, as I was at the Hotel Chicago yesterday. They have the dining room from Hell, run by the village idiot. We came down for breakfast at 9.30 Sunday morning, and arrived to a jammed pack lobby bar that looked like a train station in the Soviet Union. I got in the long line, while my wife staked out a dirty table to wait with our 9 month old twin babies. After ordering, we sat and waited for our breakfast. Since it took so long Saturday, we expect slow service. The table next to us had three different parties sit down, get their food, eat, and leave, while we were still sitting there trying to entertain two fussy infants. As a matter of fact, the entire crowd of 50 or 60 people was fed, while we watched table after table get their food. Three times I calmly talked to the server. He even came back once and asked how we wanted our eggs cooked. Still no results. Finally, as it approached 11:00 am, I went to the front desk and politely ask for a manager. The girl asked about the problem, apologized, and immediately went to the kitchen. At this point, a petite young lady with dark hair came out and said she was some kind of manager. She talked about problems with some new restaurant, blah-blah-blah, and left. Still no food. Of course the four people who came in, while she was babbling, got their food in like 10 minutes after she left. At this point it was after 11:00 and I was furious and fed up. The whole dining room was empty and I STILL don't have food. I can't remember the last time I was so angry. I went to counter and complained very loudly to the imbecile working there. Was I rude and offensive' After two cups of coffee on an empty stomach, sitting for an hour and half with two babies, you better believe I was hot. Who wouldn't be upset' At this point, some little pompous clown, who claimed to be the food and beverage manager, came out. As I explained the situation to "Micheal", the first thing he does is tell me they have surveillance, and that he can check the time our order went in - ESSENTIALLY CALLING ME A LIAR. Then when I tell him I plan to file a complaint, he tells me he will write me up for being rude. After meeting the moron in charge, I understand why the place is so poorly run. He never even apologized. At one point he lifted the lid off a couple of meals that were sitting abandoned on a tray, as if to offer these cold leftovers as our food. I am still shocked by this whole experience. I hope they do have surveillance tapes, as he said. you will see us sitting there like fools for over an hour and half, trying to keep two infants happy, and then leaving with no breakfast. WE NEVER EVEN GOT TO EAT AFTER AN HOUR AND HALF WAIT!!! Incredible incompetence, and horrible customer service. The whole staff should be fired. This was one of the worst experiences in all my travels -ever.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM