"Beautiful hotel in downtown Chicago area"
Beautiful hotel and friendly staff. Our king room was clean, spacious, and beautifully decorated. We booked through a 3rd party reservation site, but had no issues upon check in. Hotel staff were very accommodating when I made requests - and while the concierge was helping me with my bill, he offered to obtain tickets to the Willis Tower Skydeck. Valet, onsite parking was expensive ($69) nightly and the wifi is only free if you are a rewards member. I would definitely stay here again as it was the perfect location for downtown sight seeing!
"Good but not Great."
Don't get me wrong, the hotel is nice. Based on the autograph brand, I was expecting more. The room was nicely appointed, but the amenities were in large containers with pumps on the shower stall wall. Makes it feel like a local fitness gym shower stall. The gym downstairs is in the basement and requires to change elevators. Odd location for a workout. The lobby is nice though. The lounge is big win very high ceilings, but that just makes it feel cavernous and it isn't cozy at all. Great location, but it didn't give me the sense of luxury.
"Amazing hotel in an excellent location"
This was my fourth stay at this hotel and every time I have come back with contended satisfaction! Their rooms overlooking the river are fantastic. Beds are so comfortable and plush. Bathrooms are huge with great amenities! We were upgraded to their hospitality suite and oh boy was it cool or what!!! Love this hotel, their staff, location, supper cool decor and a very health conscience executive lounge! Will be back again next year for sure - my first choice in downtown Chicago!
"Very good hotel, in great location"
Location of the hotel is great with loads of sights, restaurants within short walking distance. This is a perfect spot from which to explore the central parts of Chicago! Front desk staff very friendly and service minded. Got a room upgrade and my deluxe room was great; quite spacious (but maybe a bit wasted space in a longish hallway into the room), very comfortable bed, good desk/workspace and a very spacious bathroom. I've heard comments that the rooms can be quite noicy, but I had no such experience - only pretty standard city sounds. Room service on the one day I used it was very fast, especially considering I ordered breakfast during what must be rush hour during a weekday. Breakfast food was quite good, but menu was maybe a bit short in terms of selection. Will definitely stay here again when in Chicago.
"Very nicely located"
Good hotel, extremely well located, nice beds, breakfast a bit strangely done in the lobby with limited options and no buffet however rooms are nice and spacious. Good option for staying downtown, in the area with all the nice restaurants and next to the House of Blues.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM