"Wonderful staff! Very pleasant stay."
Pros: The staff. So friendly. Greeted us by name every morning. Helped us purchase Cubs tickets and navigate the trains to Wrigley. The bellman was amazing. The rooms are indeed small, but very nice. Location is perfect and convenient to everything. Cons: The two reasons that prevent me from giving this hotel a 5 is 1) our rooms weren't cleaned one night and the other 2 nights it was very late in the day; 2) the bar doesn't open until 5:00. Would have been nice to have a pre-dinner drink in bar.
Hotel was clean and bed was comfy. My room had just a tiny sink with no room to do hair or makeup. Would be ok for a guy traveling. The bell staff was very nice. Concierge Lounge was disappointing. I was there for 3 nights and never once was I greeted by someone in the lounge. They never had dessert and this morning I waited 15 mins to find someone. There were no eggs left and no napkins. I skipped breakfast because I had to go pack. Definitely the worst Lounge I've been in, and I travel on a weekly basis. Location of hotel was good with access to great places to eat and shop.
"Staff is so accommodating!!"
My husband and I travel to Chicago about every other month because we have family there. We have stayed in almost every hotel in the area and this is our favorite hotel. It's in the right location. The price is perfect. On top of it all the staff is AMAZING!!! Most importantly James. He was so great this last time we stayed there we couldn't thank him enough for his excellent service. Do yourself a favor and book with this hotel you will not regret it!
"That was a first"
I'm at a Marriott property every other week with access to the concierge lounge. Not only did they not have wine or dessert at the designated time, the manager explained to me that they had "too many" complaints that the desserts were coming out too early so they are "now holding them back". This is a nice hotel in a great location, get some qualified management and this will be a successful location. Beer with cheese doesn't qualify as a concierge lounge.
"Loved it, an awesome hotel for the price."
Room was comfortable and clean and a reasonable size. Very 'Chicago' decor. Quiet considering the location - windows have good soundproofing! Location is amazing, just steps from the river and across a bridge from the theatre district. Modern 24 hour gym, convenience store accessed via the basement, fast wifi (and free for Marriott rewards members). Great staff, all customer-focused - friendly and helpful welcome at check-in, great service in the bar/restaurant which is a nice place to have a drink or two to start the evening. A minor point for improvement - why has the mini-fridge been removed' Even if you don't want to maintain a mini-bar it is useful to keep drinks cool etc and that space is now just empty and unused. Would absolutely recommend at this price point and this would be my only choice if I return to Chicago.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM