of TripAdvisor Travelers recommend this hotel
"Serenity and warm Japanese hospitality!"
My family and I typically fly standby so I had about 30 minutes before boarding the plane to book a hotel in Tokyo beginning the next night for 3 nights. I booked for 2 guests via Priceline since I was unable to specify that we needed a room for 3 adults including my wife and adult daughter (I've since discovered that it can be a big issue in Japan to arrive with an extra person). Not only did the Hotel Chinzanso reception desk work with us to upgrade to a suite for a reasonable fee, the entire staff did their utmost to ensure we were satisfied with our accommodations and our stay. We have to agree with another reviewer that the staff are some of the most gracious and hospitable of any hotel we have stayed in worldwide. Also, after now spending some time in vibrant Tokyo, I can appreciate the peaceful serenity and roominess of both the hotel and the beautiful adjacent park. Understandably weddings are popular here in springtime, and even the large wedding event during our Saturday departure was held with much grace and beauty. I can't say enough good things about our short stay at the Hotel Chinzanso Tokyo. Kudos to Matsu the chief concierge for helping us with additional reservations at our next stop in Japan, Kanazawa. Kudos to all the staff truly. Also, if you have the opportunity to stay in a room with access to the executive "Water Lounge" don't miss it -- it's a fantastic way to rehydrate! It's one-of-a-kind!
"One of the best"
This is actually the first review that I'm writing, but there is a reason for that. And the reason is that this was by far the best hotel experience that I have had. We (2 adults, 2 kids) spent 6 nights in Chinzanso in our two week holiday in Japan. We had the standard room with cityview. Room was large enough for our family and the view was stunning especially at nights. The bathroom was spacious and the separate bath and shower closet is always a big plus and a minimun that good hotel should have. Btw the shower closet was large enough for two adults (good for parents having their kids in the same hotelroom) 😁 The nearest stations were Mejiro (JR, very good one for Japan rail pass owners) and Edogawabashi (sub). They are not quite close but the taxi to Mejiro cost about 900 yenis, so about 9 euros. Of course you can also use the bus which stop is next to hotel. At evenings, the kids were quite tired for travelling around Tokyo so we tried also the restaurants in Chinzanso. We had dinners in japanese style restaurants Mucha-an, Mokushundo and Miyuki because we wanted to eat japanese food. Restaurants in hotels are sometimes a risk (except Michelin star restaurants in some hotels), but this time there were no risk at all. We all liked the food in all of those restaurants very much. The experience of authenticity was actually better than most of the restaurants that we had dinners in our travel. We tried also the Afternoon Tea set in Le Jardin. No complaints. And I have to mention the Chinzansos garden which is extraordinary and special for the hotel in the middle of Tokyo. I have spent many nights in 5-star hotels around the Europe and USA. Not until now I know what excellent service is. The hotel staff did everything right and even exceeded the high expectations that I already had. I believe that Chinzanso is one of the best hotels in Tokyo. We will definitely go there again.
What can you say about Hotel Chinzanso, this is one of the most stunning places I've stayed at, the staff are all so friendly and helpful, the hotel and the grounds are heavenly, our room is stunning, you could not ask for more, tomorrow or the next day we will check out the pool which is also grand, definitely if you are in Tokyo this is the perfect place to stay
"Sanctuary in a busy city"
I understand this is the former Four Seasons hotel and its absolutely spectacular. I travel fairly regularly for business or pleasure and this one of the best hotels I've stayed in. We took the airport bus to this hotel and its the last stop taking about two hours from Narita. The hotel is very plush but it never overwhelmes the guest. All service staff are unfailingly polite and helpful and the service levels are probably the best that I've ever experienced. The hotel is a couple of hundred metres uphill from the Edogawabashi station and it was pleasant to walk up and down the hill in March. The concierge staff speak excellent English (very helpful for the non-Japanese). We took advantage of the luggage transfer service to our next hotel in Kyoto and concierge staff took care of it in a jiffy. F&B quality is very good. The hotel bar is very nice though we would recommend avoiding the finger food and stick to the drinks. The bar has a very good selection of whiskeys. We would also recommend the Sakura flavoured drinks in Cherry Blossom season. We ate in the Japanese restaurant and the food with sake pairing was excellent. Service staff were a bit harried as the restaurant was quite full but we didn't experience inordinate delays. The breakfast service is the only let-down in this hotel. There are two breakfast options. A set menu in the restaurant or a traditional buffet breakfast in the lobby. The buffet has rather limited choice without a live egg-station. This is something that the hotel management needs to look into. The loveliest part of this hotel has to be the garden. We specifically asked for a garden view room after reading the other reviews and it is a sight to behold. We went in spring and the spring colours were just coming out in their full glory. The silence in the garden is something to be experienced. The harmony of water, plants and structures in the garden is very soothing. We spent a couple of hours in the garden just soaking it all in. We would come back to this hotel just to be able to experience the garden.
"Stay within Japanese garden"
Excellent spa hotel within a big japanese garden, we stayed with our 4 kids and all of them loved it, super friendly staff, several restaurant options, only minus from potential extra charges on breakfast
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM
The pool area, including swimming pool, dry sauna, Jet bath and steam sauna will be closed, due to maintenance works on 8 - 9 May and on 4-5 September 2017.