of TripAdvisor Travelers recommend this hotel
"Lovely public areas and professional staff"
Stayed here only 1 night and was with a group that arrived around 7 pm for dinner in their La Jardin banquet room. Food was decent, but portions small. Banquet employees were very nice. We were given a room on the 14th floor and upon entering the room, noticed a strong smoke smell. Also, room did not have outlets by the beds to plug our electronics in. When looking under the nightstand, I noticed a lot of messy wiring. Behind our bed, noticed wallpaper peeling off. The room decor is more traditional than updated. They have a automatic panel by the beds that allows you to close the lights and window curtains with a push of a button. The marble bathroom was very large and had a large tub and separate shower stall, but there are signs of mold forming between the tiles. The toilet is also in a small separate room and automatically warms the seat upon sitting. Amenities provided include a hairdryer, toothbrush, toothpaste, hairbrush, but no iron or ironing board. Overall, very nice hotel but could use some improvements here in there.
"Great hotel, spacious rooms, best service ever"
I am staying at the Chinzanso Tokyo as I write this and I have to say this is by far the best service and most attentive staff I have ever encountered in any of my travels. I have stayed in more luxurious rooms but the room I received is very spacious, extremely comfortable and has a phenomenal shower and bath. One added luxury is that the hotel has L'Occitan toiletries - which have always been my favorite. And they leave delicious pastries, chocolate and free bottles of water every day. I know we sometimes takes those things for granted but I've stayed at hotels in the U.S. that charged nearly $1,000 a night and still charge for the water and wifi. I highly recommend this hotel.
My family of 4 stayed for 6 nights in August 2016. We had a great time. It’s a proper 5 star hotel with all the facilities (superb pools and gym, absolutely exceptional concierge services even by Japanese standards which are normally excellent, perfect room service, our room was beautiful etc). There’s a really beautiful garden with a temple so try to get a garden view room. The location isn’t central but there’s a metro nearby and Japanese taxis are reasonably priced and highly available. I would have to say that the food which is proficient and wonderfully served is … well, a touch overpriced at times, even by Tokyo standards. C’est la vie – it was an enjoyable experience
"What a gem!"
This was our second hotel in Tokyo and wish we stayed here the whole time! Building is gorgeous, it is old with a character yet extremely well maintained. There is a big garden and if you are staying at a room with a garden view, a delight to wake up to. Amazing spa facilities with a hot spring outside among trees! Many restaurants to choose from whether it be European or Japanese. I strongly recommend the breakfast at Il Teatro... And the staff... The nicest and kindest people you can meet. They bend backwards to make sure everything is perfect with a genuine smile on their faces. I care about the places I stay and Chinzanso definitely made it to my top three! I cannot recommend this place highly enough. Thank you Chinzanso Hotel!!!
From the moment we arrived, the service was the finest we experienced in Japan. The gardens are lush and beautiful, the concierges helpful and know the answers to all questions, sweet gestures like giving us a card (with the name of the hotel) and bottled water when we got in the taxi to the beautiful room with an exquisite view. And the only place that had fresh decaf coffee! Not to mention the sublime restaurants.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM