"Nice stay, but hotel needs a refurb"
My wife and I stayed for a few nights and the stay was generally comfortable. The customer service was great, the staff were very helpful. The hotel itself is in need of modernisation though; our room smelt musty when we arrived and had a faint smell of cigarette smoke. The room & bathroom had a faded elegance feel to it - it would have been very nice 20 years ago, but now definitely felt dated. The mattress was comfortable. The air con wasn't working properly and only seemed to work on the fan function. Overall, it was fine but if we ever return to Valencia we will probably look to book elsewhere.
"Well situated, large hotel"
As the hotel entrance is situated down a small side street, we did not find it immediately, however, when we did, we were pleasantly surprised as it has a large modern entrance and gives the wow factor. The staff were friendly and helpful. There is parking right under the hotel, which was very convenient. Wi-Fi was available throughout the hotel. Our room was clean and comfortable, however, we stayed there on a Saturday night and were woken up in the very early hours by loads of revellers that were leaving a club or similar.
"Not too much sleep"
This hotel is centrally located in Valencia, we did contact the hotel by email (twice) to ask for a quiet room. They did not answer our emails and we got a very noisy room, we asked if we could change but that was only possible to rooms with single beds. Also in general this hotel looks a bit out of fashion, a little worn out.
"Good location, not 4 star"
Very convenient for the train station (Valencia Nord). Check in was good and the receptionist as very friendly. In fact all the staff were friendly and helpful. We had a standard double and it was comfortable and clean. Unfortunately the room was VERY warm and the cool air con was switched off and only hot air came through when you switched it on. When we ask about this we were told they switch it off in the winter! Not great and we had to sleep the the window open which wasn't particularly quiet. One BIG bonus was the amazing shower - best shower we have ever had in all our travel so a big plus. Went to the restaurant for breakfast but again they had the air con on full blast (so hot air blasting out) so we had to leave and get breakfast out. This is an OK hotel, certainly not 4 star and not sure we would use it again.
Hotel was ideally located in amongst the historical old town and a stones throw from the shops and metro. Hotel was very clean with rooms cleaned daily. The communal areas were clean tidy and modern and the rooms were big enough with access to mini Bar however we had no kettle but drinks were so reasonably priced in happy hour why bother staying in the room' Staff were all really friendly and polite and nothing was a problem for them
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM