The Copthorne Hotel Plymouth is located right in Plymouth city centre, with sweeping views down Armada, opposite the University of Plymouth and close to the city centre business and Drake Circus shopping centre, 15min away from Plymouth City Airport.
"could do better"
Stayed for the first time this week, I am registered disabled but found the access to the reception hard to find, getting to the car park at the side of the hotel, involved a 2 mile tour to get there, there is no lift access from the garage, the staff are most welcoming, and the food was very good, but the drinks are over priced, would have to think twice about staying there again
Room was functional not too small. Nice size bathroom and plenty of towels and toiletries. Staff are lovely but underground car park a pain. Would be good to know about it before you park the car and take all your luggage out. Leave it there until you have directions
"Centrally located within walking distance of attractions but car parking is limited"
Booked several rooms for the wedding of my son. The condition of the rooms was variable. One corner room was a good size with glass windows on 2 sides with a nice view overlooking Plymouth but the others were a bit cramped with windows overlooking a building that was being renovated. The underground protected parking is good and free but limited and a bit of a squeeze for a big car. It is best to arrive early and park there and walk or take a taxi everywhere as the hotel is very central for shopping and sightseeing. The restaurant was nice and stays open late and the bar a bit poorly stocked. Overall it was fine, a bit tired but nothing special.
"Very average - needs refurb. Staff are lovely"
I've stayed at a few Copthorne hotels and find the level of quality generally quite satisfactory. Having now stayed in the Plymouth Copthorne on two occasions I'm confident to say that this particular hotel is in need of renovation. Firstly, trying to park there is a nightmare. I'm pretty certain that I'll have a ticket on the way for driving through a one way system. Otherwise It's in a good location for ease of access to the station, university and main shopping areas such as Drake Circus. Downsides of this hotel are the very outdated appointments in the rooms. They are quite dark and dingy and the textured wallpaper walls could do with a fresh lick of paint. They provide you a hairdryer which is located behind the TV and is a sort of brown/ mustard colour'! Plus sides you do get a bath in the bathroom and a good size room in general. The restaurant in the hotel is fair (please see separate review) Service from the staff really makes this place. They are all lovely and make you feel very at home, it's a shame that the 'home' they're working with hasn't attracted much investment from Head office. For a short stay for business, it is fine. This is a perfectly functional hotel that just needs a revamp (though given it is quite cheap, I'm not surprised that hasn't happened yet).
"Particular outstanding staff members"
I spent a week in your hotel which is very nice. But I found most staff were there for the paycheck and apart from a gent on reception on my first night that provided me with direction's and guidance as to where I could go for good food. But on my last night I met Tamy Jane at the bar and I can honestly say I have never been made to feel so welcome. To prove a point she received a phone call which allowed her to finish up (I only no this because her supervisor/manager told me when he came down as I was heading to bed) and yet still continued to entertain. she is an absolute asset to the hotel and is one of the primary reasons I will return here on my next work visit to Plymouth in a month or two. I would also like to add the fact as tamy was preping the room for breakfast a gent called Gary from the kitchen was helping her and he provided me with a wealth of information about where I could/ should visit in Plymouth while I was here upon request from myself. All I can say is if I'd have had this sort of greeting/service from all your staff my business trip could have been alot more enjoyable. Please pass my thanks on to these two individuals as is my line of work it's easy to criticize but harder to acknowledge superior service. Dean Herridge Dean.Herridge.email@example.com
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM