of TripAdvisor Travelers recommend this hotel
"Amazing Staff and Beautiful Hotel"
The location was perfect, right on the Lake so our room (at the highest level, as we requested) overlooked the Lake which was a wonderful view with all of the City lights. The room was great, a VERY comfortable bed and a bath as well! The only two complaints that I have is that the toilet was not in the bathroom so you had to go from the toilet closet to the bathroom to wash your hands. Additionally, there was not a good parking spot to unload the car. It was roadside parking and to get to that side of the road with the busy traffic of the city is IMPOSSIBLE!! Other than the above, it was a wonderful stay and the staff was SO very accomodating!! We only stayed for one day and night but it was hard leaving because it was like the staff had become our family! Cosi was the best! They gave us a great recommendation for dinner as well - it was traditional Switzerland food. We would recommend checking out Alexanders, just about a block if you turn right out of the main entrance. Alexanders has great chocolates and a great breakfast with AMAZING hot chocolate!
"Best Customer Service in Geneva"
This is a wonderful hotel with great staff. The staff anticipated our needs and served us extremely well, even though we are not like most of the very wealthy clients. The breakfast buffet is extraordinary. The selections are magnificent. I could not have dreamed of a better place to stay and enjoy Geneva.
"Wonderful staff and stay"
We had a combination business and pleasure trip in Geneva. The staff made our trip, from the bartenders, breakfast staff, concierges, front desk and doorman! I do not think we have ever felt so 'at home' and helped with every aspect of our time there. The hotel is under construction, but we didn't hear anything and didn't find it to cause any inconvenience. Location cannot be beat. We would definitely recommend it to others and stay there again when we return.
"Paying for the name"
Hotel is good, but far from what one would expect from the five star brand name. It could be because of undergoing renovation of the main hall, but there should be much more done in order to justify the price tag. Rooms are ok, but bathrooms need renovation. Hearing people from rooms above and from side walking and making all kinds of intimate noises could be funny, but for an extended stay it may become quite unbearable. As for good points, staff is up to the level and location is still very good.
Very impressive service- it made a huge difference in our stay!!! Great location in Geneva- nice room, very personalized. They were even able to set up babysitting service with only a few hours of notice on a friday night!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM