With ski-in/ski-out access, Alpes Hôtel Pralong, located in Courchevel, is within easy reach of Jardin Alpin 3 Gondola, Jardin Alpin 2 Gondola, Jardin Alpin 1 Gondola. Also nearby are Courchevel Ski Runs and Chenus Gondola.
of TripAdvisor Travelers recommend this hotel
"Family Ski Trip"
We visited this hotel last year with friends so decided to take our Grand Daughter, this was her second visit to Courchevel, the room was spacious and over looking the slopes , we had a balcony, she loved it. The staff could not do enough they sorted our ski passes , the guys in the ski room could not do enough , skis outside ready every morning and assisted in fitting and removing our boots every day . The pool area was very relaxing and again the staff excellent, we had half board the breakfast had plenty of choice and you could also order special meals at a cost !! The evening meals where also very nice again service excellent. I asked my granddaughter if she would like to return next year she said yes in a flash ( she is five years old) so we will be returning next year .
"WARNING - DO NOT STAY HERE"
I'm not a massive reviewer but felt the need to write a review on this particular hotel to warn others. So we paid a handsome £750 per night which included breakfast. Our room was something that resembled an very basic hotel I might have paid £100 for in london, the view was amazing, the bath room was very old and basic as was the general design of the rooms, the size was reasonable. There was no information about any services in the hotel, spa, ski hire, activities, nor was there a card to know who to call if we needed assistance in the room. Talking about the room i strongly recommend taking ear plugs, we stayed on the 4th floor away from the lift and yet still heard all the noises on a night running though the hotel, load bangs constantly as the building seems old and not designed to hold noise. Breakfast was nice (the buffet seemed good quality) if you order a coffee it would be 50/50 if it arrived, omelettes were good (any topping €5 each) when they arrived. The staff spoke almost no English and it seems the hotel was more catered towards French customers, my wife is french so she did most of the talking as I was having difficultly with communicating, skis were left in vans and taken off while the collected other clients, boots lost in stock rooms, staff forgetting to do things, it was all massively unorganised, not the 5* courcheval 1850 experience at all. I would strongly recommend thinking twice about booking this hotel, we left feeling violated and even on departure we had to wait 45 minutes to have suitcase collected at 8am and ended up getting the trolley and taking them ourselves. They need some serious training on how to deal with customers, we have stayed at Kilomanjaro K2 (now K2 Altitude) and have had the most amazing experience every time, this year we wanted to try something different. Before writing this review we had emailed the hotel 10 days ago in English regarding the concerns we had .... guess what! no reply... so 7 days ago we sent an email in French... guess what! No reply!! Really is a sign that the staff and managent do not care less about the customers or the service they receive. Hope this helps anyone looking.
"Great Easter Weekend Skiing."
We stayed at the Alpes Hotel du Pralong over Easter weekend in a group of 4 couples ranging in age from 26-52. The hotel was great with clean, modern rooms, great bar and superb dining. The guys in the boot room were AMAZING! we hired our ski boots & ski's from them (admittedly high prices compared to what we have paid before) however they were great all weekend. The guys helped you put on and take off your boots every day (it sounds really lazy to write that but honestly just great customer service!), they greeted us with wine and canapés on the Friday and were all smiles and chat all weekend long. The hotel itself was also great, I had a full body massage in the spa which was just amazing. Great service from all spa staff. The spa itself was great, hosting a sauna, steam room, jacuzzi and pool. A really great place to unwind and soak your muscles after a long day skiing. My only development would be that kids should not be allowed. Kids were not allowed after 7pm, I think, which the staff did uphold. However we tended to finish skiing around 4ish so came back to a jacuzzi full of kids a few times! Not a major hang up, just a slight development. The food was also great, offering a 3 course menu each night included in the price or further options if you chose to upgrade. I upgraded a couple of times and would highly recommend the fois gras on the starter menu and the lobster gnocchi on the main menu. Both beautiful. Not to say the inclusive menu wasn't great also, I had a tasty scallop risotto and my husband enjoyed all the food off the inclusive menu all weekend (I'm just a little fussier!) All in all a great hotel with great amenities. We would revisit.
"Short break with frienfs and family"
This was our first time at this hotel, but have been many times to Courchevel , the service was first class the staff could not do enough for you , the bar service was excellent, breakfast and evening meal superb , the guys in the boot room could not do enough for you , the whole experience was first class . The only slight damper would be the staff in the pool area who seemed to think talking at pool side was a deadly sin. That said we will be returning next year for sure .
"Hope to see you next year. Merci bien!"
I have been blessed to have stayed at the Pralong many times over the past 15 years and I so enjoy coming back. Roland, who is the most terrific concierge booked all my favourite resturants which I had requested before my arrival and lunch destinations upon my arrival. The Pralong has a wonderful seafood buffet which my sons devoured like locusts. The sport massages which my husband and I both had were painful but beneficial to our ageing bodies. All the Staff were hard working and polite. Merci beaucoup.
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 3:00 PM , Check-out: 10:00 AM