of TripAdvisor Travelers recommend this hotel
"Bad customer service"
We requested upon check in to set up the extra beds at 5pm. We went back at the hotel at 9pm only to find out that our request wasn't executed. Tried to call the front desk / reception but to no avail. I went down myself just to talk to the receptionist and the extra beds were set up at 11pm. It was very dissapointing knowing that we couldn't rest after a very tiring day. This isn't the first though, I had issues with this hotel the first time I booked it.
"Good location, well kept and clean"
Very well located, just 5 minutes walk to the main mall on Cebu city. Hotel is well kept, well maintained and very clean. Seems to have some renovation. Rooms are big. Front desk staffs are accommodating and even catered to our breakfast pack. Thanks.
"Thanksalamat! It was Simply Great Different Stay"
It was a simple great 3 nights stay at Elizabeth Hotel Cebu. Accessible to all... Easy access to taxi, and Metro and Ayala Malls are just 10 to 15 minutes well lighted-safe walk. Room and services are great too plus free use of the GYM. and of course, the personnel at the dining hall and bar area! I enjoyed the breakfast buffet! The Front Desk Personnel are greatly very accommodating and kind to assist in my needs. Special mention and thanks to GUEST SERVICE ASSOCIATE Ms. Jelai Racho, who is so kind enough to go out her way, to help me convert and download my files from their computer (it was RUSH, since I will be using the video in our symposium at Cebu Sports Club). For the beaming-smiles of the Guest Service Team headed by Sir Jason Avila, Thank you sir!, to the beautiful ladies : Ms. Mikay Martinez, Ms. Jane Nemenzo, Ms. Fiona Magari and others. Thanksalamat, you made my (ours; our team) stay comfortable and great. Indeed it was SIMPLY GREAT DIFFERENT STAY!
"Walking distance to Ayala"
We had a junior suite. It was clean and well appointed. The staff was friendly and helpful. Nothing special about the place but it was a good value in a nice part of the city. We didn't give it 5 stars because even though we were on the 10th floor, we could hear all of the city traffic below us.
"Good and clean hotel for families"
Friendly staff and a nice lobby. The rooms were huge and cozy and not that expensive compared to other hotels. However, the room I had had a musky old smell. Still, I always enjoy my stay there because it is near the mall. I also have to commend the bellboys for going out of their way to get us a taxi. Breakfast was delicious but there were not too many choices for western guests.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 AM , Check-out: 1:00 AM