Hotel is well located in heart of Nice. Staff are very welcoming and ambience favors American traveler.Comment of K. Warren , United States the 2016-07-10
"Perfect Weekend Away"
Booked this hotel in Nice as a surprise for my boyfriends birthday. Hotel was perfect - staff were lovely, breakfast was amazing and very clean! Has a lovely court yard and the bar has up to 50% off during happy hours. Hotel was secure - we had a safe in our room so didn't need to worry about anything. We didn't have to pay a deposit and were able to pay via credit card for our room and any food/drink we had during our stay upon checkout. Ignore any negative reviews!
"WARNING. MY MONEY WAS STOLEN!"
I checked in here on the 2nd of October with my friend for a 7 night stay and on arrival we were told that the room was not ready and we would have to return at 3 o clock. They agreed to look after our suitcases until we returned later and we were happy to do this. When we returned to the hotel the woman at the desk told us we had to place down a 150 pound deposit which we personally found very steep because we had not been made aware of this previously and neither of us had expected this and consequently unprepared for this. After this has been sorted we had been told that we had been upgraded to a bigger room not sure why but we took this gesture with good will and accepted happily. When we arrived in our room, we unpacked and read the information pack in the room that said the safe key was on request at reception. This seemed odd as we were not able to place our items in there immediately. After unpacking it was already evening time so we decided to go out for an evening meal and before leaving we asked if we could pick up the safe key when we got back which the woman on the front desk agreed to. We were gone no longer than 3 hours and when we got back we were indeed very tired especially after our long journey so we want staight to bed. On waking up I went to get my euros which I had placed in a safe place due to not having the safe. I noticed it was no longer here and panicked. I started to look around me and found the case that my euros were in. This had been unzipped and was empty and left in the floor. My heart dropped and I realised straight away that someone had been in our room and taken my euros. Luckily my passport and cards were still there. As I was quite upset my friend helped me to inform reception about what had happened. She did tell me that she found when we returned the evening before she found her clothes to be a little messy but she did put this down to untideness. However when my euros were taken she thought about it a little more and did find that they had in fact been disturbed and moved. This pushed me to check my own clothes in the cupboard which I found were also incredibly messy and the whole shelf has been rooted through. The first person we saw on reception had asked us whether we'd left the door open the night previously and our response was of course no because we remember shutting it firmly to. He also told us that he was unable to do anything until he saw the manager so we waited in our room shortly and as we were leaving for our booked tour that day there was not much we could do other than arrange to see the manager of the hotel later to discuss what happened. On returning that day from our tour, we met with the manager who took us into one of the dining rooms. She sat us down and asked what had happened. I explained the situation and another woman who we believed was the deputy manager was discussing the key cards for the rooms and who may have entered that day. She reassured us that she would do everything she could and she would look on the cameras and find out what exactly had happened and that she would keep us in the loop all the way. This reassured us and we waited for a response. I overheard them speaking in French and I could understand that the deputy manager had in fact told the manager that someone else has been in the room other than ourselves which they found on the key card records in front of them. Shortly after we had returned to our room, and we started to get ready to go out for some food. This is when we received a phone call in our room. I was asked how many euros had been taken and I informed them that 300 euros had gone missing. She then hung up which I found very odd. I also noticed my expensive bottle of perfume was also gone as I was getting ready, and the lid for the bottle was for some reason found in my friends suitcase. This prompted myself and my friend to inform reception to which the woman on the desk laughed at me which i found very insulting and unsettling. I was trying to be honest and i was also starting to wander what else has been taken from our room and her response just made the whole situation more worrying. She spoke in French again to the deputy manager who then appeared from the small room behind the reception who had been watching the video footage as we spoke. I understood in French that she said "I can't believe this" and gave my friend and I a very disbelieving look. The deputy manager informed us that she had not yet found anything on the video footage but she was still looking so we returned to our room to await their reply and as we found the situation to be more stressful we decided to cancel our evening out and stay at the hotel instead. I found the whole situation very confusing and very unorganised and me and my friend did not unserstand what was going on. Eventually the deputy manager came up to our room and told us no one had been in our room according to their video footage. This shocked us and we were in total disbelief. This made me angry as they were insintuating we were both liars. We told them we were going straight to the police station which they did not seem to care about and told us that someone should be waiting downstairs for us to go to the police station with them. When we arrived downstairs no one was waiting for us as they had stated so we went on our own. The police man at the station did not understand English very well so he contacted an interpreter who informed me that no one would be coming to the hotel to inspect the matter or even look on the video footage which we had hoped would be possible. So the situation became even more worrying and we had not ever believed we would end up at a police station on our holiday. What we were told to do was fill out a complaint form which we were told may not be processed for at least another 3 months. So no immediate action was taken. We felt defeated and very deflated and did not want to return to the hotel but we knew we had to. We felt very unsafe that night and we placed the coffee table in front of the door and even locked it from the inside as well as placing a do not disturb sign on the door. When waking up the next morning housekeeping had still attempted to get into the room. We rang our travel agency who told us it may be possible to transfer to another hotel and in the end they did find a 3 star hotel nearby that would accomodate us which we accepted and took immediately. We went down to reception to ask to talk to the manager before we checked out to talk about why things were not handled properly but after three attempts of the woman at the front desk trying to get hold of her to come down she did not appear or seem interested to do this or even talk to us which again was odd. We are now staying in a 3 star hotel which has been more accomodating since the moment we came here and has been completely hassle free which is a relief to have moved away from this dreadful experience. We do not why this happened but we do believe as we were two young girls they thought they could take advantage and use this against us. We paid for the privalege of staying here and did not expect a four star hotel or any hotel for that matter to stoop that low. Just to make matters worse they expected us to pay tax charges after my 300 euros had dissepaered spontanously. I was very puzzled as they told us that not one single person had been in our room after looking at the cameras during the time period we had left the hotel on our first evening. So the only conclusion I can come to is that we had fairy visitors. Additionally we did also not expect anyone to have been coming into our room at this time period as housekeeping does not extend this late and we believed we were targeted. I never want to return to this hotel ever again and hope that you not experience the same thing we did.
"WARNING! WE WERE ROBBED!"
Me and my friend booked to stay at the Hotel Ellington from the 2nd of October to the 9th of October. However we only stayed two nights before demanding to move to a new hotel. On checking in we were told we had to pay a deposit of 150 euros in case we damaged anything in the room. We were not aware we would have to put down a deposit as we had saved for months and paid for the hotel fully in advance. Being two young girls with a limited income we did question this deposit, we were told it was standard and luckily one of us had a card to use. We were then told we had been upgraded rooms not sure why, but we accepted it as a good gesture. The room was a double room with a sitting area and a bedroom it appears it used to be two rooms that they had made into one both having separate doors. We were 404 and the door to the sitting room was 405. Which is abit odd. We stayed in the room for about 3 hours unpacked found that the safe was on request' This was not mentioned during check in. We then went out for an evening meal and said we would pick up the safe key on return. On return we were tired so we went straight upstairs at around 9. Meaning we were out of the hotel for a maximum of 3 hours. I noticed my clothes were abit ruffled but put it down to myself being messy. Then on waking up the next morning we realised my friends money was gone. This was not on display this was well hidden due to not having the safe straight away. On looking further we realised all of our personal belongings had been disturbed. We alerted reception straight away who then said 'did you leave the door open' we know we closed the door and the only way into the room was by card access. We had to go out for the day so left the hotel to look through the camera footage. On return we sat down with the manager and explained the situation that 300 euros was missing, they seemed to be taking it seriously and reassured us that the matter would be handled. However at points they did speak among themselves in French which was disconcerting though my friend does understand french and on one occasion they mention someone going into the room that was not us. Whilst they looked through the camera footage we were getting ready to go for a meal when we noticed my friends perfume was also missing as well and that lid was in the bottom of my case. We again alerted the staff immediately to which the woman on reception laughed and said in french to her colleague. 'I can't believe this' and insinuated we were lying. We awaited further information we did get a phone call from the manager asking how much had been taken to which we repeated 300 euros and they hung up. The receptionist then came upstairs and informed us that no one had come in our room on the cameras. When I asked her how she could explain the money going missing she just shrugged. I then mentioned the doors and asked if anyone had access to 405 the other door to our room (404) and she said no one had access not even the master cards. However the card reader was still active when we tried our card. We then went to the police as we did not accept this to be true and knew they were lying! The police were unhelpful and just had us file a complaint form which could take 3 months to process. From this point we did not feel safe staying at the hotel and rang our travel agency and asked to be placed elsewhere. We felt so unsafe that we placed the table in front of the door and the do not disturb sign on however housekeeping still tried to come in that morning. While packing my friend noticed her case was damaged this had been on a stand in front of door 405 meaning that they had probably used that door to get into the room and knocked over the case. On check out we asked to talk to the manager to discuss the situation, the lady on the front desk called her 3 times and she never appeared which we found strange considering we were kept in the loop originally. As we are two young girls we believe they targeted us and waited till we had left the hotel before going through into our room. Considering this is supposed to be a 4 star hotel we were disgusted with the treatment we received. We paid for our room just like everyone else and after this situation we were treated as though we did not matter. They even had the cheek to still charge us tax after covering up the theft. We have now moved to a 3 star hotel which is much more accommodating and we wish we had booked here originally. Essentially from the money that was taken my friend had paid for the hotel twice over. Be careful if you decide to stay here because we definitely didn't expect this from a 4 star hotel!!
The hotel is very conveniently located near the old part of Nice. The service of the staff has been correct, the breakfast buffet great. Public areas within the hotel are nice. I had booked a classic two persons room for four nights. I found my room sober and not up to standard for a four star hotel. The bathroom showed spots of decay, the showercurtain in the bathtub clinged to my body when showering and I have been in better rooms in three star hotels.
We stayed for 11 nights at The Hotel Ellington and we loved every minute. Our room was lovely and spacious and the bathroom was modern. The staff were very friendly and spoke good English. The breakfast was fabulous - lots of choice every day from continental, hot, fruits and pancakes. Our room was cleaned and fresh linen and towels provided every day. Location is perfect as everything is just a 10 minute walk away! A brilliant hotel! Our nice holiday was perfect and we will return one day!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM