of TripAdvisor Travelers recommend this hotel
"Centrally located good quality hotel"
This was our first trip to Bilbao. The hotel itself was clean and smart. The bathroom was well stocked with soaps etc. The wifi was free and generally reliable. . No issues of any note. Great location to explore Bilbao
"Good location but poor service"
If I have to say something about this hotel in one word, it is "overvalued" hotel. I dont' know that to what is based the quality of hotel rating and it stars. Service was very poor, staff was unkindly and rooms were worn. It was great that the hotel is located in the city centrum and there was a lot of shopping places and restaurants nearby. I recommend you choose another Ercilla hotel, which is located nearby in the old town. It is smaller but offer you much more value for money.
"A good hotel"
A good hotel if you want be in the center of town and close to walking distance to the Museum. Rooms are nice. Bed very comfortable and peaceful. Nicely decorated. Staff are very friendly. Check in is fast.
"Not 4 star needs to be renovated "
We stayed here one night. The hotel is very central to all sights. The reception is new but the rooms needs to be renovated especially the bathroom as the paint was peeling from the wall. The beds are hard which was gone for us. Breakfast was very busy with a long q but the choice was good. Overall ok but not 4star.
"Not good at all"
Hotel seemed sooo nice When We First saw The lobby. But The rooms Are very old and They Dont smell nice. Although The rooms Are clean Internet connection is very bad, We cant get connected correctly and We loose The connection All The time . Hotel is located in The city center. I Dont recommend it.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM