of TripAdvisor Travelers recommend this hotel
"Beautiful, classy, elegant"
This is a lovely hotel. We stayed there three years ago and liked both the hotel and Zagreb so much that we decided to do a return trip. It was just as lovely as it was in December 2013, although this time we also had a meal in the hotel bistro - for which see my separate review - and the entire experience was delightful. The bar gets a little busy in the early evening and we had to wait to get a pre-dinner drink, but apart from that there were no concerns. The concierge was excellent and able to organise taxis, restaurants and give general advice effortlessly. The toiletries in the rooms are L'Occitaine and very high quality, and there is an evening turn-down service which also offers a good level of service and attention to detail. If you stay here, you'll have the delight of discovering an underground shopping centre literally under the hotel. There are about 100 shops, including some excellent shoe shops selling local quality shoes. I'd recommend this hotel on location, service, and quality.
"Grand luxury in the heart of a gorgeous city"
Charming. Opulent. Vintage. These were the adjectives that struck me the moment we stepped in to the hotel; we were transported into a world of luxury. The furnishings were warm and welcoming, oozing with grandeur. There were traditional Croatian cookies waiting for us in our room - a lovely touch. L'Occitane toiletries were provided in the generous bathroom that had separate sections for toilet, shower and even a bath tub. Breakfast was an experience akin to what one would expect on the Orient Express! I ordered egg benedict which was absolutely delicious. In fact, this very hotel has hosted guests from the famed Orient Express who would disembark from the main train station opposite the hotel. Wished I had stayed two nights instead of one!
"Luxury and History"
This is a hotel that brings back the hospitality, elegance and atmosphere of the grand hotels. At the same time, it is a relaxing and comfortable lodging where service and friendliness are top notch. Spending only one night in Zagreb, I did not have the clothes to match the cold weather outside, but spending time in the lounge (excellent martinis!) and then having a leisurely dinner in the restaurant made for a perfect evening. The food, by the way, was excellent and the menu was a perfect adventure for someone who likes to try dishes not usually found in restaurants. The entire stay was a perfect ending for a fantastic Croatian vacation.
"I think one of the best hotels"
I really like the flair of this Orient Express hotel. Luxury pure. Even during check in you realise the difference. Rooms are spacious, clean and quiet. Service is top. Breakfast great. Also room service is great. Looking forward to be there next week again.
Stayed at the Esplanade for work and I was blown away. Not only is the decor in the lobby splendid and grand, but the waiting area by the elevators on each floor is luxurious and richly decorated. Within the rooms, there is lots of space, separate shower and bath and the beds are memory foam. I judge hotels by the little touches and the unique takes on the "Do Not Disturb" and "Please Make Up My Room" signs show that the Esplanade has conquered these, too. Room service breakfast is definitely one to be indulged in on your visit!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM