"Absolutely speachless...in a great way!"
Wow! Where do i start'' I started planning a night away for my wife and me for her 30th birthday. We are big Manchester United fans and have mentioned that we would like to stay at this hotel. I got in touch with the hotel via email to enquire about various things and although i didnt speak to the same person at any point, they were all really helpful. I asked for the 'birthday celebration package' and was informed that there would be 2x glasses of prosecco waiting for us in the room along with some banners, balloons and some chocolate footballs. I found this quite quirky along with the sweet mini bar and sky sports package, so i went ahead and booked it. Until the moment we left our house, if i emailed over a question it was answered quickly and professionally. When we arrived at the car park it seemed quite nice and secure and is only across the road from the hotel. The hotel looked nice and clean inside and out, and also very secure as you need to swipe your room card to access the lift. When we eventually got to our room, as i was admiring all the old 'merlin sticker' wallpaper we went inside to find a full bottle of prosecco and a fantastic view of Old Traffod. My wife loved this and even got quite emotional at the effort the hotel put in to making us feel quite welcome. We managed to get a look at the football pitch on the roof and to take some pictures aswell. The staff were always smiling and always happy to help us. We had booked a table in Cafe Football downstairs for the evening and were not disapointed, the food seemed a little pricey at £8 a starter but when they came out, it was well worth it. Everything was freshly cooked and delicious!! The waitresses came to see if we were ok and to check the food was all good. I had been told in a previous email that we could have a turf football cake after our meal for the 'birthday girl' and after waiting about 15-20mins i enquired about this, more to say that we were too full to actually want it. The waitress could not apologise enough and i had to explain that i was not complaining but the food was that nice and filling that we could not eat anymore. The whole food bill seemed reasonably priced. The following morning we had breakfast and i questioned if there could have been more selection BUT when the food came out i was impressed and drooling at the mouth, on top of this we were told the continental breakfast was all free so we could help ourselves. The hotel was so clean and just a fantastic place to stay, the staff were all welcoming and the food was absolutely amazing! We will plan on coming back soon and just want to thank the whole team for making a special occassion even more worthwhile, keep up the good work!!
"Not just for Manchester United fans"
I have to admit I had my reservations about staying at this location as a lifelong fan of another top flight club. So glad I accepted the invitation and stayed here. From check in to leaving it was a real 'premiership' experience. Great, welcoming staff without exception. Despite my allegiance to another club it was hard not to be impressed by the sight of Old Trafford in spring sunshine from my second floor room. Clean, modern with great quality fixtures and fittings. Wonderful shower, comfortable bed and everything you would expect of a quality hotel. (Loved the quirky complementary mini bar full of childhood favourite sweets and drinks). Breakfast service efficient and helpful. Great selection to choose from including smoked salmon. Quality fresh coffee and juice made a welcomed change from standard mid range hotel offerings. Excellent value for money. 'Fair play' to Messrs Giggs and Neville.
"Accommodation comfortable, food so-so"
The room I stayed in for two nights was large and well-appointed: really comfortable bed, clean, good lighting, and very quiet. There was a sharp carpet tack protruding in the frame between room and bathroom but I told management about it and they said they would address it quickly. The in-room decor isn't too overtly football-themed which was a relief to me (not there as a fan!) and even in the rest of the hotel the theme is tastefully done. I ate in Cafe Football, though, and the server was rude and barely competent; and the food, when it arrived, was poorly presented, greasy and tasteless. Really not recommended. So I'd definitely say this was a nice, comfortable place to stay, but would not eat here again by choice.
We spent 3 nights here, with friends whilst on a visit to Manchester. Check in was friendly but they missed a real trick by not offering us a map of the area and by not suggesting we put money on our card so that we could but food and drink on our room bill. The map issue was sorted with a trip into the city centre and the card issue was sorted by the time our friends checked in. Our room was lovely. Big comfy bed, everything you'd need such as hairdryer (a proper one, not a hot hair blower attached to a wall). Tea and coffee making facilities on a pull out tray and a mini bar which was stocked with crisps, chocolate and soft drinks! There is so much to do in the immediate area with just a short walk to Media City and the Quayside but there was little in the way of information in the room - again a missed trick. The city centre is less than 15min drive but parking is expensive. However I'm pretty sure the tram can take you there, its just a little walk to the get on it. The Trafford centre, again is easy to drive to - about 15/20 mins with free parking but there is also a Waxi! a water taxi that can stop right along side the hotel and take you there! The breakfast was delicious. Full English was not skinny portions and the poached eggs were cooked to perfection. All credit to the chef. There is also a range of cereals, pastries, ham/cheese/yoghurt/toast and fruit juices.... but some of the breakfast staff were a bit shy on pointing this out to us! There is decaff tea but again, not all staff were proactive in finding it. The bar was open when we needed it - they could have done better by having a small cake selection for us oldies who like an afternoon cuppa and something to nibble! However, we happened to bump into the Food and Beverage Manager and I cannot fault the attempts he made to put all these SMALL niggles right. Nothing was so bad that we needed to complain there were just little things here and there that could have been better and given us a better experience. This is a nice, fresh and modern hotel with subtle football themed touches, for the ardent fans of Man U you cannot get any closer - you would feel like you were sleeping at the front step! All the staff we encountered, without fail, were friendly, and approachable. A big thank you to Luke and Shan for taking on board our niggles and doing what you could to make us happy guests. By the way there is an awesome rooftop footy pitch at this hotel that transforms into an incredible event space - if you need somewhere impactive to take your company for a do - you couldn't do better than Hotel Football!
"Nice hotel stay"
We recently stayed at the hotel as part of a birthday weekend. Hotel was really nice, facilities were ace and also had some dinner at Cafe Football which was really tasty. Only disappointment was the breakfast, we ordered this to be brought to the room but found things to be missing or poor quality, mentioned this to the reception when leaving but was just skipped over. Real shame as it could of easily been 5 stars with slightly better service. We would definitely go back but just skip the breakfast.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM