The Four Seasons Hotel Marrakech is located near the Menara, a few hundred meters from the ancient walls of the medina, 5 minutes drive from the medina, the souks and Jemaa el Fna square.
of TripAdvisor Travelers recommend this hotel
"Much improved since my last visit a year ago................."
I was in Marrakech in September 2016 on business. I stayed at the Four Seasons for a week with other business associates. After finding the Four Seasons rather disappointing in 2015 I was very pleasantly surprised by the improvements in staff attention to detail, customer satisfaction and the overall welcome I felt throughout my stay. Most notable among the staff was Abdessamed Akhmassi my driver. He drove both my Wife and I to various locations in and around Marrakech and acted as an informed and knowledgeable tour guide to my Wife during my business meetings. The head concierge Ghita Kamal was also extremely helpful in many ways and nothing appeared to be too much trouble for her. She always appeared professional and competent and never lost that lovely welcoming smile. Truly an asset to the hotel. My group ate at all of the hotels restaurants on several occasions. The poolside terrace restaurant "Azzera" was our favorite. Welcoming staff and prompt service. No mean feat when you have a hotel full of other hoteliers, travel agents and tour operators from around the World on a tight schedule. Our suite was very spacious as was the lovely bathroom. Nice balcony with pleasant, private and quiet view out over the gardens. Good job to all. See you in September !
"Perfect resort to explore the magic of Marrakech"
We stayed at this Four Seasons property in September 2016 and couldn't have asked for a better place to experience the bustling city of Marrakech. Because it's only 10 minutes drive outside the main medina and 5-10 minutes from the airport, the location of this hotel could not be better, especially to use as a home base for visiting the souks and hectic market square. What makes this FS property an ideal place to stay however is that the 40-acre resort becomes your quiet and luxurious sanctuary the minute you return, a calm oasis to relax by the pool, have a workout, or enjoy the spa. If you're into yoga, ask for a session with Manoj, the resident instructor who was born and raised in Rishikesh - the yoga capital of the world. We spent a good portion of our stay working on our laptops, and I'm happy to say that there are several areas around the resort that are convenient to work in, the wifi is quite good, and the constant service of Moroccan mint tea and small treats is an added bonus that makes the time 'in office' much more enjoyable. When we weren't on our computers, we were shopping in the souks, and one of the amazing offers that Four Seasons presents is the ability to ship your newfound treasures home, so you can say yes to that intricate brass lamp and the camel bone tea set without worrying about your return-flight baggage weight :) All-in-all the experience was everything we hoped for from a five-star Four Seasons property: refined professionalism, an inviting ambiance, and delicious food, with natural beauty all around. Be sure to take in the sprawling view from the Inara lounge terrace... and for a real Moroccan treat, experience it with flavoured shisha in hand!
"Everything you would expect from a four seasons hotel. Super."
Very nice hotel with super friendly staff, from the reception right to the pool staff. Ideal to relax especially at the adults only pool (there is also a family pool on the other side). Very nice rooms with very comfortable bed and pillows. The concierge was very helpful in recommending restaurants in Marrakech. We also used the courtesy car that the hotel kept available every night from 18.00 to 22.00hrs on a first come-first serve basis. We often had lunch at the pool side restaurant and the food was excellent. In the evening there was the restaurant in the lobby area. We actually only had drinks there as in our opinion you didn't really get an experience of going out and being in a separate restaurant. So an extra restaurant would have been nice. This is an ideal hotel if you want to discover Marrakech. Everything was perfect except for 1 thing : during the day there were construction works in the villas near the adult pool and at times that was rather disturbing.
"Poor Aspects and Very Good Aspects"
We visited this hotel a year ago and it became one of our favourite four seasons resorts. There have been some changes - some good some bad - since we last visited (when we gave the hotel 5/5), but the resounding issue was a huge drop in quality of service in the food and beverage outlets. My only complaint on our first visit was that the wifi was poor with no reception around the pool. They have clearly fixed this and I didn't even need to bother with the premium wifi we got with our suite and just used the complimentary wifi the whole time. Turning to the issues, they have switched up their restaurants to remove their only good restaurant and the service at breakfast, lunch and dinner was very very poor. Firstly they have removed their fine dining Italian (Blu D'Orange) and replaced their Moroccan restaurant with a more casual feeling Italian. We dined at the casual Italian and the food was very average and the service was terrible - endless mistakes, cold food, missing main courses, and I had to get up and hunt for a waiter when we wanted a bill as they were all busy out the back of the restaurant for ages. It didn't come close to the stunning meal and service we had the previous year at Blu D'Orange and the service did not resemble anything we've come to expect from this hotel or any four seasons hotel. We did get a complimentary bottle of sparkling wine due to the problems. Service by the pool and at breakfast was also fustratingly poor. We had four breakfasts and every single one my father-in-law's coffee and tomato juice was forgotten, the waiter kept giving the wrong people drinks and we kept having to ask again for items. Worst of all, our last breakfast there were no cooked items in the buffet and a whole section was missing that was out the other days. So we all had pastries, pancakes and cereal. When our plates were being cleared and we'd finished our coffees/tea the waiter decided to offer us cooked breakfast menus and let us know that on Tuesday's you ordered cooked food from the a la carte - I mean seriously, to wait until 45 minutes into our breakfast' It was a joke. Poolside food was good and there is no doubting the quality of the produce, but again it was lazy chaotic service. I had to ask for a missing items several times and at our final lunch the deserts took 30 minutes to come out (no apology) and the pancake and waffles which were meant to be freshly cooked were cold. In addition the "pancake with lemon and sugar" came with orange pieces on it and no lemon. It's just frustrating at these prices. We dined out at La Comptoir, Trattoria and La Palace Club (all recommendations from the hotel) - each one was superb in terms of food and service, and if we return we wouldn't eat dinner in the hotel - which isn't a big problem, but it's unlike any other four seasons I've visited in that respect and detracts from the "resort" nature of the hotel. Overall things were not as slick as last time. My parents in law requested a wake up call which was inexplicably forgotten and it took three calls over a 24 hour period to get someone to fix our sink which was broken on arrival. On check in I was told I'd been upgraded to a pavilion room, which was the room I had booked. On the plus side is the concierge and front of house service is generally exceptional, we had an itinerary put together and it ran like clockwork and check in and check out was very good. Service from concierge before the stay was impeccable. The rooms and facilities are faultless and the pool area and poolside service is the best at any hotel we've been to. The SPA is also stunning. I left the hotel relaxed but also slightly frustrated and embarrassed that I'd gone on about how great the four seasons chain and this hotel in particular is to my parents-in-law for it to then let us down with poor service at nearly every meal to give a distinctly average impression. Maybe we were unlucky this time round. I personally would return, but my wife would prefer to try the Mandarin Oriental next year. One thing is for sure, when dropping around £5000 for two couples in 4 nights there shouldn't be so many issues and the excellent work and service delivered by the front of house teams and poolside team was really undermined by the food and beverage team on this trip.
Stayed 4 nights at the Four Seasons in Marrakech. We did have some challenges during our stay, but I could definitely recommend a stay there, since the staff has been superkind and very helpful. A lot of details in this hotel have been carefully thought off! A special thank you goes out to Said, servicing us at the pool and the very warm and new General manager who personally came to check upon is during our stay!
Check-in: 2:00 PM , Check-out: 12:00 PM