of TripAdvisor Travelers recommend this hotel
Excellent place to stay for business, comfortable rooms and bar area, staff were accommodating and friendly. Vanessa on reception helped with the river taxis and where to go in the city, thank you! Would stay here again. Mr Cooper.
"Well positioned for the river and St. Pauli"
We stayed in the modern wing of the hotel which seems an almost separate entity to the main building even having its own check-in. The rooms are averagely sized with windows that maximise the view. We didn't try the breakfast which at €20 each was somewhat expensive. There are many bakers in Munich that offer filled rolls and coffee at breakfast time for around €6. Our first night was spent in room 123 which while having a view of the river is also next to the Landungsbrucken railway station. With 4 different services using the track the constant sound of trains may be off-putting. For the remainder of our stay we were on the 5th floor with views towards St. Pauli. Switching rooms was no problem thanks to the very helpful staff. The wifi speed in both rooms was unacceptably slow and unreliable barely registering above 1 mps. We tried the cocktail bar on our second night with its excellent view of the Elbe visiting during happy hour which reduces the prices by about a third. A nice touch was the daily apple perched on the wall in our room and the tin of mints. Loads of channels on the television but only CNN and the consistently dire BBC World were available in English. The hotel is ideally placed for touring. We managed to walk everywhere as the centre of the town is reasonably compact. To access the hotel from the front one has to climb quite a number of steps. A good alternative if using public transport is to alight at St. Pauli station and walk back towards the hotel. In all a pleasant stay in a great city.
"Old fashioned but cosy hotel with port flair"
We just stayed one night in this typical Hamburg harbour style hotel.With the moment you enter the lobby you step into a different world with all the odds and ends they decorated the reception, the stairways and walls. From the atmosphere it has a touch of the last century and transmits the feeling : you are now in a Hanse town with centuries of long own nautical history. The rooms are old fashioned but nice and clean and the hotel is located very in the epicenter of nightlife with bars and Mediterranean restaurants ( Spanish and Portuguese). We did like the generous breakfast buffet and the view you have right on the Hamburg Harbour. Guess we will stay there again when next time in Hamburg.
"Poorly Managed Hotel"
Arrived 2130 on a warm (28 deg) evening. Given a room in the tower away from the main building. Opened door to a wall of heat. Found there was no a/c. Opening the window did nothing. Called reception to be told the hotel was full and no other rooms were available. Asked for a fan to be told none were available due to my late check-in. I knew I wouldn't sleep in such heat so asked what they could do. Nothing was their initial response followed by the magical appearance (') of an available room in the main building. They assured me this would be cooler. So II re-packed my bag and moved. The room wasn't any cooler so I spent 2 nights laid on the bed sweating and trying to sleep. The mini bar fridge was switched on but wasn't cooling so the warm bottle of beer (yes just 1) remained untouched. As did the rotting apple that remained for the whole of my stay on a metal stand on the wall. During my stay the bin wasn't emptied and neither the toiletries or toilet paper were replenished. Is this a youth hostel or a €200 a night 4* hotel. Breakfast was ok with lots of choice although on my final morning I didn't eat until 9am and it was bedlam in there with dishes not being replenished - wasn't fun chasing the last spoonful of fruit salad. When I checked out the receptionist asked me to pay for a coke and a beer from the mini-bar!!! This is clearly a hotel than makes money based on it's name. It is badly managed and whilst I accept they can't magically install a/c they could at least do more to ensure the rooms are cooler when it's warm - e.g. by putting a fan in, keeping the blinds closed during the day, providing a sheet to sleep under etc.
"Lovely views from Hotel however ..."
This last weekend we stayed at the Hotel Hafen in Hamburg and overall the experience was pleasant enough. The rooms were super clean with cute little mint boxes for guests. Beds are super comfy and if you lucky to have a view of the harbour then it adds to the whole experience. My biggest gripe however is the actual staff. There were exceptions to the bad service and that was in the restaurant overlooking the harbour area. Here the staff were friendly polite and the service was very good. The housekeeping staff were very polite and quite accommodating to our needs. The staff at reception however were abrupt and bordering on being outright rude. This is the first point of contact with the public and they are not doing the hotel any justice. In conclusion if you not too concerned about being greeted warmly and to be made feel welcome, then this hotel will do.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 3:00 PM , Check-out: 11:00 AM