Located downtown, within the Magnificent Mile, the hotel links you to Blues, Jazz, shopping, irresistible cuisine, Grant and Millennium Parks, Lake Michigan beaches, Navy Pier and Michigan Avenue.
This hotel was awesome. So close to everything!!Comment of D. Ashley , United States the 2016-02-17
The customer service was fantastic! Had a great stay but the walls are a bit thin when people come and go or their phones ring.Comment of C. Karen , United States the 2016-02-17
Everone on the hotel staff was friendly and courtuous from the ballman to the desk clerks to the managers. Without even asking, they assigned me a handicapped room as they saw my difficulty walking.Comment of D. John , United States the 2015-07-21
Very nice rooms, accommodating and friendly staff. Great central location for shopping, museums and restaurants. We stay here every year during One of a Kind Show at Merchandise Mart.Comment of M. VICKI , United States the 2015-07-12
Very nice hotel in a good location with lovely views. Facilities were a bit limited for such a large hotel. I would have been good to have an indoor pool.Comment of D. Martin , United Kingdom the 2015-07-01
Location, personnel, restaurant and bar services, transportation services, comfortable rooms .. all top notch. Would definitely stay here again!Comment of M. Dawn , United States the 2015-06-27
Good rate for the location - Very centralComment of R. David , Canada the 2015-05-18
Excelente ubicacion,Comment of T. Glenda Veronica , Mexico the 2015-04-24
Excelente ubicación y servicio, definitivamente regresare.Comment of G. Ana Janett , Mexico the 2015-04-24
Excellent hotel. BUT, when we were there tremendous number of Conference attendees .Comment of P. James , United States the 2015-03-22
I loved my stay there. Very impressive. Everyone at Hyatt was friendly and helpful!Comment of M. Josephine , United States the 2014-08-05
Had a great experience. Elevators seemed a little slow but what do you expect it's the largest hotel around :)Comment of L. Leigh , United States the 2014-07-01
Our room was ready upon check in. It was very clean and comfortable. The staff was helpful and made nice recommendations based on our questions. The location was perfect for our adventures - baseball/theater/biking.Comment of J. Janet , United States the 2014-06-06
Das Zimmer wurde nach erst nach einer 2maligen Beschwerde ( über 2 Tage) ordnungsgemäß gereinigt. Es kam aber auch eine Entschuldigungskarte seitens des House-Keeping mit kleinen Leckereien und Mineralwasser. Danach lief alles okay. Wir würden jederzeit wieder dieses Hotel auswählen.Comment of D. Werner , Germany the 2013-11-09
if you are in Chicago for a conference, no complaints with this hotel. If you are after some soul and a bit of charm there are many better options close by. The hotel is massive, and I always feel like 'just another guest' despite the cheery demeanor of the staff, I just can't help feeling like I am the human equivalent of a battery hen. Don't get me wrong, the rooms are fine, if a little tired - it is the sheer number of people around, although that is what you get with a convention hotel.
"First time in Chicago"
Had a wonderful time in Chicago. Loved the hotel. It is located near all the places we were interested in visiting. The room was very nice. A little dusty, but clean. Had to use room service since my husband was sick and they were very nice and accommodating. Best chicken soup ever!
I have stayed at the Hyatt several times and enjoyed it every time... It is always a busy place....but Staff are always helpful and ready to assist. Check IN/OUT was quick and easy.... Rooms are clean and ready for your stay....
We stayed at this hotel because it is where my conference was held and I wanted to be in the same building. I wasn't, because despite my request I was put in the West Tower across the street. I made my reservation on the hotel sight and paid more for a premium room. It would have been equally close to stay at another hotel on the block. The room had an incredible river view and that was the best feature. The room was worn and tired looking, I have read that the East tower is more updated. The carpet was damp when we arrived. The bed was fine, but lacked the fluffy down comforter that other higher end hotels have. There were many food trays along the halls. We could hear the gentleman (in the adjoining but locked room next door) on the phone perfectly and he was speaking in a normal voice. We watched an action movie one night and I felt bad wondering if we were disturbing him with the sound. The staff were friendly and the housekeeper pleasant and we tipped her generously. I probably would look to try another place on my next trip to Chicago.
"Great hotel in the Chicago River"
Overall wonderful experience and good value for room, location and customer services levels. The restaurant was good but slightly over priced. The customer service was EXCELLENT in every way. The little market was good and included a Starbucks. Everything was in walking distance and very close to train/subway stations. The gift shop was nice and had a wide variety of snacks, travel needs and other momentos. I highly recommend staying here!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM
For December 31st bookings, the first night may be charged by the hotel anytime after the booking.
The Valet parking in/out privileges: $65