of TripAdvisor Travelers recommend this hotel
"One of the best"
We stayed here for three nights in April and upon reflection, we should have stayed much longer. The term 'best hotel ever' probably gets over-used, but when applied to the Hotel ICON it is totally deserved. The whole experience, from checking in with the front desk to the room, concierge and staff at breakfast was first class. It was our anniversary while we were there and we had wine and chocolates delivered to the room along with a personalised itinerary for our 3 day stay. I would advise booking a harbour view room on a high floor as the views are incredible, we often spent a few hours relaxing with a drink from the free mini bar. The pool area is lovely, and the facilities are available for the full day when you have checked out so you can shower and have some snacks before your flight. Each room has a power bar and 4G phone for you to carry around Hong Kong and tether your mobile to so you are always connected and have access to google maps. If we visit HK again we would not stay anywhere else, this place truly deserves it's rating and is undoubtedly one of the top hotels in the world.
"World class view and great staff"
I have stayed in hotels the world-over and this was by far the best view I have ever had. We upgraded to include club lounge access and we were upgraded again by the hotel. The room was immaculate and the view was absolutely breathtaking. Staff were exceptionally attentive, prompt, friendly and professional.
"Service like no other!"
I've stayed in a lot of hotels over the years. Many of them were luxury hotels, with luxury price tags. NONE of them provided a level of service which compelled me to write a review! As I type this, I'm mid-stay at the Hotel Icon. From the initial check-in experience...to meeting housekeeping as I left on the first morning...to returning and finding special treats had been left for me...it's clear that this hotel aims to provide exceptional service to its guests. They 100% succeed! Never before have I arrived at hotel and been greeted with such warmth and commitment to my comfort and happiness. From the lounge and shower facilities you can access while you wait for your room to be ready (I arrived at 8am!), to the free shuttle bus which runs throughout the day, to the hotel dining discount I receive because I'm an Expedia +gold member, to the mobile phone you can carry around for completely free domestic/international calls and unlimited data, to the complimentary mini bar in the room...this place is special. Additionally, upon returning to the room today, I discovered a personalized note along with some treats waiting for me. Pretty much every other hotel in the world should be taking notes right now. THIS is how you treat your guests! They also provide a form for you to complete and leave in the room should you require anything else and/or customizations to your room experience. I asked for my mini bar to be changed so as to have no Coke, more Diet Coke, and extra water. Done. Just like that! So, to the staff of Hotel Icon, I thank you for your kindness and commitment to providing me with a comfortable and memorable stay. I cannot recommend your hotel highly enough!
"Best Hotel Experience Ever!"
Traveled to Hong Kong for a business conference on 15th May. While it was a work event I did bring my family with me to go off exploring on their own. What can I say, despite this being a work trip, it was by far the best hotel experience I've had. Impeccable service is the first thing that came to mind. Staff were absolutely polite and supportive of whatever we needed. As a smoker, it was a pain as all rooms were non-smoking. I found my way to the a designated smoking area on the pool floor. Unfortunately it was storming and a sign indicated that the pool was closed until it passed. Since I wasn't using the pool itself I let myself in and lit up. Few minutes later, I saw a staff patiently waiting near the door. Only upon establishing eye contact did he smile and approach me, then politely letting me know about the lightning risk and asking me to come back in after I was done. That level of disciple and patience to know when and how to correct behavior was greatly received on my part - I've never been told off in such a polite way before. Facilities and product was fantastic - Mini Bar was free, bath tub in rooms, super clean and international adapters available in the room without request. Special things to note was that they also provided a phone + power bank that you could take with us as we moved around. The phone also provided a hotspot service that saved me having to activate my data roaming. Conference facilities were excellent and well set up, no mic feedback and ample projection screens. Their club lounge reserved for premium guests provides food through most of the day and also complimentary drinks making it totally worth the additional room rate. There is also a serperate check in counter on the club floor for club guests. If I was returning to Hong Kong anytime soon, selecting this as my preferred accommodation would be a no brainer.
This hotel is hands down one of the best hotels I have stayed at. The level of customer service here is second to none. From the airport pick up, personalized check-in, restaurant service, pool service, housekeeping, everything is on point. The atmosphere is a crisp clean breath of fresh air. All the plant life, clean lines, and fresh light colors make this hotel very inviting. The rooms are great. Huge oversized bathroom. Comfortable beds. Excellent housekeeping that went above and beyond. One HUGE bonus of this hotel is the phone they offered for use while staying. This phone really saved us. We took it everywhere and used the google maps constantly to find our bearings, and to get an idea of "must-sees" in our area. SO grateful for this unexpected service. The breakfast buffet is fantastic. Fresh fruits, meats, cheeses, pastries, made to order eggs, and rotating specials. We did dine at the restaurant for dinner one night, and it was just as great. The staff here is knowledgeable, professional, and polite. Someone was always available to answer a question. If you are reading this review, just click "book". You will not regret it. If we are ever in Hong Kong again, we will stay here again. I wouldn't even look for a different hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM