of TripAdvisor Travelers recommend this hotel
Where do I start' Brilliant location with amazing harbour views! A free mini bar stocked up every day, spotlessly clean there's even a TV in the bath! Very efficient, courteous and professional staff.. rooms were large and spacious. Some fantastic additional touches such as a courtesy bus which ran on a loop every 20 minutes from 8am-10pm, and a hotel provided mobile phone inclusive of calls and data. As first time visitors to Hong Kong it was also nice to get a small information portfolio of suggested places to visit and maps. I would have no hesitation in fully recommending this hotel to people wanting to stay in Kowloon and would definitely return.
"Excellent second year in a row"
Great overall experience. I continue to recommend the breakfast; rooms are spacious for Hong Kong; and everyone is really friendly. Really nice pool and fitness center. This place works hard to make their guests happy. Highly recommend this place.
"Superb hotel - can't get any better - just perfect"
This was our second stay and it was even better than the first time. Hotel Icon has everything you could wish for. The location is perfect as we love that side of the city. The staff are so respectful, polite, friendly and accommodating. Nothing is too hard. We stayed in a Club room on level 26 and this made our stay complete. We celebrated a very special occasion and Bonnie surprised us and made it extra special. thank you dear Bonnie. You are a true asset. The breakfast in the Market is very relaxed and has the most amazing food. We especially loved the fresh fruit/vege juice. Breakfast in Above and Beyond is more formal, without the choices, but also delicious. Lucky to have the choice. The Afternoon tea and the canapés and drinks was too delicious. Hotel Icon truly knows how to make you feel wanted. The shuttle bus is so efficient. It makes getting to and from the hotel a breeze, This is without doubt the best hotel we've stayed at and we've stayed at a lot.
I stayed here for 2 nights and i wish we could have stayed longer. What a fantastic hotel. Very modern and clean with amazing views. The room was perfect, absolutely everything you need and more is provided, even a free mini bar!! We also loved the mobile phone which could be taken outside the hotel with unlimited data and free calls, and the TV in the bath. I even loved the dressing gowns. We didn't eat in the restaurants but we did have the breakfast which was AMAZING!! so much choice and high quality, probably the best breakfast i have had in a hotel. Service was also great! We hope to stay here again some day :) Thank you for such a fantastic stay!!
"Very comfortable stay - Affordable luxury "
I stayed at hotel ICON for the last 2 nights of my trip to Hong Kong, and wished that I had come to the hotel earlier. I was initially hesitated to stay at this hotel as few reviews said that it was busy and chaotic. Therefore, I only booked for 2 nights at Club 38 harbour room to watch Symphony of light away from the crowd. To my surprise, the experience was fabulous from the minute I stepped out of the taxi at the front entrance to the minute they dropped me off at the airport. As soon as I stepped out of the taxi, the door men took my luggage and showed me to the check in desk. As all the staff at the desk was engaged, another staff took me straight away to another table for checking in. I did not have to get in any queue or waste any time. When they realized that I booked a club room, the staff personally escorted me to the private desk at the club lounge and explained to me about the facilities of the hotel on the way. They also offered drinks. I came few hours before their check in time, so my room was not ready. I decided to take the hotel shuttle bus to Harbour City. As soon as I stepped out of the gate, their door men asked me if I need help and showed me to the bus quickly. I previously stayed at a higher rated hotel in Hong Kong, but did not get such attention from the lobby staff. I was impressed about their warm attitude and their initiative. When I came back to get my key card, to my surprise, they upgraded me to C80 harbour suite, which was twice bigger than the room that I initially booked. I was impressed again here. The suite is decorated in a modern glamorous style which wasn't bad. My suite (1709) didn't have the best view in the hotel. The bathroom had the view of the highway and a construction site, but the bedroom and living room had a nice view of Hong Kong skyline. It was very great that I could watch the Symphony of Light in bed. I could hear the traffic when I was in the bath, but the bedroom was nice and quiet. In general I am pleased about the suite. The suite had 2 smart phones and complimentary mini bar. I remembered there was a review saying that the bar was not replenished for days, but in my case they stocked it every day. The bath and shower were extremely nice, they even offered essential oil for bath at night time, but I brought my own, so I didn't need it. I remembered there was a review saying that the hotel only provided cheap cosmetic. To my surprise, their amenities were from Appeles Apothecary (a quality brand of my home country, Australia) which is the brand that I use everyday at home. I was very pleased about it. The Above and Beyond club lounge is quite small, crowded and noisy during the evenings. I have a very stressful jobs, where I deals with many people every day, so I always love to avoid the crowd whenever I am not working. Therefore, I didn't find the club lounge very attractive. The only reason for me to come there was to get snacks and drinks. If you don't mind the crowd and love to meet people, then I would recommend coming to the lounge. They only have few tables with good view but you don't really need it if your room already have good view too. The menu at the lounge was not changed everyday and they only have classic cocktails, but their food and drinks were good enough. They did offered me other alcoholic and nonalcoholic drinks as soon as my glasses were empty. That was very attentive. I had nothing to complain about their service at the lounge. I had breakfast at the Market once. They have many choices. Despite the buffet setting, the staff there was as attentive as any five star hotel should. They served me tea in a pot and help me carrying the food. I was satisfied with their service there. I ordered room service for dinner once and the food was nice and presented very well. I thought the outdoor heated pool would be crowded, but it was actually quite quiet. I could see the pool from my room, so I knew that there weren't many people. The water temperature was great and so was the view. I only saw 2 children there once (maybe because it was weekdays). Therefore the pool was also a good place to chill out. Checking out was also fast and easy. They gave me a breakfast pack because I had to check out early to catch morning flight. The car was also ready for me at the door. In general, except for the fact that the club lounge was crowded and noisy, my whole experience at the hotel was flawless. I stayed at the Upper House before coming to Hotel ICON. My experience at the previous hotel wasn't very impressive, so I thought the service in Hong Kong was not that great. However, staff at hotel ICON really did change my thought about the hospitality in Hong Kong. To me good hospitality means the host actually take initiative to offer various services and being attentive, and Hotel ICON did meet such expectations. To be honest I think this is a more affordable luxury hotel where staff are warm and attentive. I could see that the hotel actually took people's review into account and improved accordingly (e.g.: daily replenish of the mini bar, and providing good quality amenities). I will definitely stay at hotel ICON again if I come back to Hong Kong.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM