of TripAdvisor Travelers recommend this hotel
"A Wonderful Stay"
It was my second stay in hotel Icon, the experience was wonderful. We have welcomed by the doormen at the driveway and entrance. Grace greeted us and let us check in on 28/f. Jessie was very attentive and showed us around. It was nice to enjoy the cocktail and the view in the lounge. The room was well equipped and the minibar was fantastic with different type of drinks and snacks. The pillows and bathrobe were very comfortable. The room was extremely clean and the shower were fabulous. Raymond brought a remote control and showed us how to watch local TV channels in detail. The breakfast buffet was delicious with variety of choices. Miguel was very helpful. Thank you for arranging the birthday cake for my husband which we did not expected. We will definitely stay in hotel Icon again for your attentive service.
This hotel walready has amazing reviews. I know bcause I had have read them all. And let me tell you they are all right. My personal experience was amazing. It really did live up to all the good things written about it. We arrived with my husband in the afternoon. Our flight was delayed two hours and we had booked a car pick up. They waited for us and took us to the hotel in a Tesla car. When we arrived, they took us straight to our room and did the check in inside our room, no need to go to a counter. Of the many perks the hotel has, one is a mobile phone that you can use during your stay. It is inlcuded in the room. You can use it to call back home or to link to your own phone and have free Wifi 24 hours. We had access to two breakfast options, the club lounge which is on a high floor and has amazing views and a la carte food, or the buffet on the almost ground floor with no views but a great selection of food. The staff were very friendly and all went out of their way to cater to the guests' needs. Everything was flawless. Just as a side note, so you understand the level of attention to detail of the hotel: the remote controls to the TV were sanitized. AMAZING!!!
"Great place to stay in Hong Kong"
A wonderful hotel in Kowloon. Friendly staff, beautiful room, amazing view over the harbour! The hotel is a little away from the main shopping areas and a short walk to the closest station but we always felt safe out at night. There is a free shuttle bus to the station and Harbour City but we never bothered to use it. The smartphone is a nice touch but the free minibar is really just a gimmick - nothing much of substance in it! I would definitely stay here again and highly recommend this beautiful hotel.
"A True Winner"
Stayed three nights at this hotel in mid January. Very impressed with everything. This is a luxury hotel that doubles as a place to teach students interested in a career in all of the different aspects of luxury hotels. The result is a staff of many extremely pleasant and efficient young people who bring with them a genuine passion for customer service. Every interaction I had with staff members were terrific, During breakfast one morning, a senior manager, Stephanie Chan, stopped by to ask about our stay and what made us choose the hotel. That brief interaction, in which she displayed true interest in our experience, summed up why this hotel is so successful. She listened and was genuinely interested in hearing what led to our decision to choose this hotel. The location of the hotel is convenient to the subway system and for walking around the area. A shuttle is offered to various points in the area also. The taxi fare to or from the airport is approximately USD 25 to 30 The restaurants at this hotel are stellar. The Market, which has a high end buffet, is among the best buffets you'll ever come across. I must add one more thing.......first impressions obviously are critically important......I arrived at the hotel at about 10:30AM - well before check in time. Of course, on occasion this happens to all travelers. The way the front desk handles this situation will very often heavily influence your perception of the hotel. The young man at the front desk handled it like a pro. A tip of the hat to Felix for delivering a message to me like a seasoned professional. The room was not ready, he gave me some options, and I was able to choose what was best fro me. At that point I knew how important the art of customer service was to this hotel.
"Nicest hotel yet"
From the time we arrived we knew this hotel was special. I failed to write down the young gentleman's name who checked us in (Dec. 16 around 7 pm) but he was very friendly and full of information for our first stay. The Concierge desk (Thomas is who we saw the most) was engaging and made sure they asked us what we wanted to do and what was best given the time we had there, Housekeeping (Icy and Yoyo) took care of our needs in the hotel room and were very friendly. The room had a great harbor/city view even though there were low hanging clouds) Extremely clean and well kept room and a fantastic bathroom. The breakfast buffet at The Market was fantastic. Everyone was friendly and attentive. This is probably one of the reasons I gained weight on the trip. The dinner buffet is even better, second to none in our limited experience. Miguel was very friendly and engaged us in conversation asking how the day was and what we did, There were other very friendly people working there but I failed to write their names down. Overall, the stay there was fantastic and everyone working for Hotel Icon was pleasant. We will definately stay there again. We didn't use the pool this trip but went to see it and it is a great place to swim with a view. Next time I guess. I think the only thing I can find fault in is the bottleneck areas of The Market. You can only go single file in certain areas so you must be careful, but that is not much of a problem. It just slows you down so you can spend more time there.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM