of TripAdvisor Travelers recommend this hotel
"The best in Town "
Increasable hotel with excellent service. Everything about this hotel exceeded expectations! Definitely would go back and recommend to everyone. The rooms, the bar, the breakfast, the location is top notch!
"Suite 120 was great but bed was not"
The stay at Imperial for 3 nights was wonderful except for one thing. The bed was mushy and worn out a new mattress is required. The breakfast (fruhstuck) as usual was great, service was great, food was wonderful. Had some drinks in the 1873 - HalleNsalon Bar also great with the 24 foot Christmas Tree. We really like the Imperial, have been coming here over 30 years, unsure why the bed was not replaced with a firm mattress. Rather than complain hoping the GM sends someone around to check all beds to replace the ones in need as it just killed our backs which are now achy. Still a 5/5 hotel. the Doctor hit me with a helpful vote and GM get on the beds.
"Christmas market visit"
We have been booked in the hotel by a Virtuoso Travel professional and were treated as VIP's. From the moment we walked in the door, the experience was wonderful. Could not find a fault if I tried. The general manager came to greet us, the lovely head housekeeper was there to make sure our rooms were to our satisfaction. Manfred and Donatello the concierges were able to accommodate any need, including acquiring a much coveted reservation at Silvio Nickel. When a late check out was request, it was greeted with "keep the room as long as you need" Really a great experience. And the location was perfect
"Fit for a Queen (or King)"
What could be more perfect than staying in a palace' Once the private residence of Prince Phillip and his wife, Maria Therese ((Sisi) has now has become the perfect 5 star hotel for us mere mortals. Red carpeted staircases, chandeliers, antiques, silk walls and enormous portraits transports you into another time. Luckily the rooms do not. The rooms are lovely with period furniture and tapestries but equipped with modern features and bathrooms. We had a junior suite with a small balcony overlooking the street below. What makes this hotel stand out is the service. When I don't know a city the concierge team becomes a vital part in planning where I go and where to dine. Kudos to the "Three Musketeers" . Orlando, Manfred and Gregor planned everything for us from box seats at the Opera House to planning the best restaurants. Don't miss the Imperial Buffet breakfast and the decadent torte. Forget about dieting in Vienna. It just won't happen. After a hectic day there is nothing better than relaxing in their lounge for a glass of champagne. The location is perfect near all the main sites, museums and most importantly for me shopping!!! I cannot wait to return.
"Pleasant hotel in a good location"
I stayed here for two nights. The weather was abysmal but the welcome here was very friendly and the room was very nicely appointed and very comfortable. This is a grand old hotel with lots of charm. I would generally choose a more modern hotel but on this occasion the hotel was chosen by the office. Not complaining, I enjoyed the stay and found the staff very accommodating. The cafe is quite formal in Viennese style and cakes abound if you are into that sort of thing. I enjoyed a delicious Caesar salad and two pleasant breakfasts here. If you like milky coffee ask for a melange. The bar is a really impressive room and a nice place to meet. Overall a good place to stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM