The Hotel Imperiale is set in a 19th-century building on Rome's Via Veneto, near Barberini Metro Station on line A.
of TripAdvisor Travelers recommend this hotel
"ruined our celebration trip"
we had booked through our travel agent to stay at this hotel for two weeks while in italy for the first time celebrating our anniversary and recent engagement. we booked a suite with this hotel because it specifically states on there website that suites come with BALCONIES overlooking rome. when we arrived at the hotel we were checked in and given our room keys for our "suite" on the third floor (room 312), as soon as we got into the room we noticed straight away that it didnt look exactly like they advertised and had no balcony. we paid alot of money for this room for our long stay so i rung the front desk only to be told by the gentleman that the suites dont have balconies and that was the end of that conversation. i then went on my phone, bought up there website to the room that shows the suite with the description written by them on it saying "suites with balconies and city views overlooking rome" it does not say "some with and some without balconies". so my partner and i went to the front desk and got a women this time, she proceeded to tell me that they gave us a jr suite (which they dont even have advertised on there website so where did these magical rooms appear from') and they have no suites available with balconies and that only some of them do come with balconies. i showed her on my phone what it states on there website and that this was the whole reason why we booked the suite with them at there hotel so this is what we are expecting to receive from what we've paid for already. After much rudeness from staff and a call from our travel agent in nz they managed to locate a mysterious suite room WITH balcony that we could move to 3 days later. once we had moved to the appropriate room from that moment on with received cold, rude attitudes from these two staff members on the front desk. the floors in our room were never cleaned properly, there was always a layer of dust edging the room where i would say they couldn't be bothered to vacuum up too and with two people staying in the room we kept only ever being given one coffee pod for our coffee machine so had to keep asking the cleaning staff for an extra one. it was pointless from this moment to ever ask the front desk for anything we may have needed or to notify them of any more issues we may of had as we would only get sarcastic tones or cold attitudes back from these two staff members. the bar is hardly ever manned as they seem to only have one person manning the restaurant outside and the bar in the hotel at the same time so it was pointless trying to sit for a quite drink as we could never find anyone to serve us. on the day we checked out i had asked the same man that we had been getting no friendly vibes from earlier that morning to book us there car service to collect us at 2:45pm to take us to the airport, he said he had organized it for us but when the time came the car was not there, we waited another 45mins as im guessing he had not actually bothered to book it when i had spoken to him earlier that day and again he made almost no apology for this. it states the rooms are soundproofed but we got woken several times by the loud people staying in the room next to us at 3am most nights. i never rung the front desk to complain as i felt id get no help back. The wifi connection is terrible, constantly cutting you off and then back on again, but they do offer what they say is better premium wifi but you have to pay more for that. which seems cheeky considering hotel guests are already paying enough to stay there. the only slightly good thing about this hotel was that it was easy walking distance for us to get to what we needed to. otherwise i have no desire to ever stay in this hotel again or even recommend it to anyone i know. congratulations on putting a downer on the end of our celebratory trip and giving yourselves such a bad name.
Our group had a very nice stay in the heart of Rome at this classic Italian hotel. The location is a few steps up the Via Vittorio Veneto from the Piazza Barberini and its handy metro. The front desk staff and porter were welcoming, attentive and quick to look after requests. The lobby area has marble floors and classic decor throughout with a conference room, bar, and spa on the main floor. Guest rooms vary in size and configuration. Mine looked like the one on tripadvisor with a very comfortable bed and a marble bathroom with bidet and a towel warmer. Some come with a Jacuzzi tub. The formal breakfast rooms serve a buffet that has good variety with some hot items. (You don't eat this well at home.) The hotel has a glass restaurant at street front for good Italian dining in the evening. There are many other restaurants in the area along with supermarkets, banks, laundromat, and a great district of shopping between the Tritone, Corso, and Spanish Steps.
"Comfortable hotel, great location."
We booked the Hotel Imperiale because it seemed to be in a good location and is close to a Metro station. When we arrived at the Barberini Metro station we realised it was literally steps away from the hotel, great when you're lugging your cases behind you. Check in was courteous, friendly and we were given a map with sights within walking distance marked on it (the Trevi fountain is very close to the hotel). Our room, on the second floor, was well presented and spacious if a little dated but that added to its charm. We looked out onto the narrow road behind the hotel which was fine with us but noisy at 1am and 6 am when the rubbish is collected - we had the window open overnight because the room was warm, it may be less noisy when it is closed. We were disappointed to have been given a twin room after requesting a double but just pushed the beds,which were very comfortable, together. We were also disappointed to find there were no tea/coffee making facilities in the room which meant having to use room service (expensive) or carry hot water and cups up from the bar which isn't ideal. We also had to wait a long time to receive attention at the bar. The bathroom is very spacious and clean, the shower powerful which is lovely after a day walking round the city although there was a very strong smell of drains after using the shower which, oddly, appeared to emanate from the bidet! It would have be nice to have a second chair in the room as there is only one. There is a mini bar but as in most hotels it it expensive (€3 for a bottle of water)-after the first bottle we bought our own from the supermarket and put it in the minibar to cool. Breakfast was included in our stay and is served between 7(') and 10am. There is a very wide range to choose from - cereal, yogurts,cake, breads, cold meats and cheeses, fruit and cooked elements such as scrambled eggs, bacon etc and we were very pleased with the selection available. We very much enjoyed our stay at the Hotel Imperiale, it is very well located on Via Veneto and close to the Trevi Fountain, Spanish Steps and other sights in the beautiful city of Rome. It's easy enough to hop on the Metro to those places further afield (unfortunately for us there was a Metro strike on our second day!). We would definitely recommend the Imperiale and would love to return. Tips: Buy a Roma card for travel around the city. Book a table at Osteria Barberini, literally around the corner, for great food at a very reasonable price. It's very small but the staff are lovely and we can't recommend it highly enough, we went twice on our 3 day trip because we enjoyed it so much! For wine to take home with you go to the enoteca in Piazza Barberini, a small shop with a reasonably small but very good selection of wine and friendly and helpful assistance. Visit the local supermarkets for a wide range of local delicacies at good prices. Visit Salumeria Focacci on Via Della Croce near the Spanish Steps for cheese and cold meats - a very authentic deli, just looking in the window makes your mouth water! Also Vinchi on the same street for chocolate and gelato. Caffe Greco, the oldest coffee shop in Rome, on Via Condotti for espresso, it's cheaper if you stand at the bar rather than sit at a table, it's also what the locals do. Walk from the hotel along Via Barberini to Chiesa di Santa Maria Vittoria to marvel at the interior and see Bernini's statue The Ecstasy of Saint Teresa then walk a bit further to Piazza della Repubblica and go to Eataly for coffee and cake or pizza - the shop is lovely too.
"Lovely hotel and an ideal base"
Lovely hotel, staff very friendly. The porter appeared out of no-where and took our bags up to our room (be prepared to tip him). Room smaller than I would have liked and it was facing the back rather than onto the Via Veneto as I requested. It was adequate though. Our room didn't have a king size bed which was unfortunate for my 6"+ husband! No tea/coffee facilities, but a minibar stocked up with snacks and drinks (not free of course). Bathroom was decorated in marble and very clean. Lots of towels to use. Breakfast was what one would expect, basic but a large selection of cold meats, yoghurts, breads, cheeses, cake and scrambled eggs with bacon and frankfurter sausages. Plenty of tea/coffee and fruit juices. You can just keep going back and topping up if you feel like it. Bar a bit pricey. We paid 10 euros for one bacardi and coke. The restaurant attached to the hotel is on the pavement in a kind of oblong conservatory. We ate there on our last night. Waiter very attentive and food was lovely. Got a discount as we were staying in the hotel. Would definitely stay there again.
"A good basic hotel"
A nice hotel, functional and clean. A bit of discrepancies around room prices (we were part of a larger group). Rooms were all clean. Breakfast was fine, but again basic. Biggest disappointment was that the spa wasn't free. It was £30 euros, which seems unfair to paying guests. However my massage and facial were fantastic. Great staff throughout the hotel, and a fabulous location.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM