We thought we would try somewhere different as we always tend to stay at The Grand..... To start at the beginning....parking is a little bit of a pain and what the website does not tell you is it is across the road.....but once sorted, easy. Room was clean and the deco fresh.....free mini bar with fresh milk, which is amazing as this is a real bug bear of mine.....even a kit Kat and packet of crisps.....and a Nespresso machine!!! Nice seating area and two TVs.... Staff were friendly....and a nice stroll into town.....
"Fantastic room, great location"
Just returned from a birthday weekend away in York staying the Hotel Indigo and I'd definitely return! We had a superior premium room and thought it was perfect! The bathroom was fantastic and bed was amazing! The hotel knew it was my birthday, and left some lovely complimentary chocolate which added to the experience! The location of the hotel is fantastic, with easy access to the whole of the city, and the staff were very friendly advising where we could eat and places we should visit! We definitely feel as we have had a little bit of luxury for the weekend, and would look at staying again on our next visit!
"You could do so much better - weak management"
Indigo Hotel, a year old, is owned by IHG and one assumed it was of their standard. The room was very small, impossible to pass each other at the base of the bed. There was no bath and one might reasonably assume there would be a supply of bath caps for the shower - oh no, locked away on application at reception- "IHG policy". Breakfast was unprofessional and crudely prepared and presented - needs strong management attention: 1. When coffee is poured, the waitress should not empty the pot and dregs (leaving the cup one third full) and "I'll bring a top up". 2. We asked for butter and were given Flora 3. The fried eggs were lukewarm on a barely warm plate. The bacon was thickly cut, chewy to eat and of poor quality. 4. The poached eggs were not properly drained and the toast on which they were placed was inevitably soggy. Also lukewarm. 5. Toast consisted of two crude, large pieces plonked alongside the fried eggs. One must assume that the cooked food had been prepared in advance and not kept sufficiently warm. At the time we were there, probably only 12 people having breakfast so no need for pre cooking. I raised the issue with the duty manager, David, who was assiduously wiping down the bar top. He listened intently but not much more. It might have been better if he been giving his attention to the inadequacies of the kitchen. The hotel is situated in an ideal location, very near the old part of York and numerous restaurants and it is a shame that the operating standards did not add value to this benefit
"A little Gem!"
Stayed on Friday night for 1 night York city break (without the kids). We liked the look of the hotel & the location online & we certainly wasn't disappointed. It's Brilliant. From the moment we turned up we felt welcome & looked after. Having no immediate parking outside we pulled up right outside reception to ask about parking. 1 person was checking on so I expected to wait a moment but another member of the team spotted me & dashed over to assist. He pointed out the car park (just 30 seconds round the corner) & asked if I wanted any help bringing any bags in first. We checked in which again was warm & friendly & was directed towards our room. The rooms really are a great standard (I stay in hotels quite frequently for work) & this is really at the higher end. We had a lovely tea & coffee tray (with proper yorkshire tea), hot chocolate & even little kit Kats. We had a mini fridge with plenty of milk, water, along with raisins & local chocolate. The robes and slippers were a great touch especially after a relaxing shower in the enormous waterfall shower cubicle. We went for evening drinks in the bar which is very nice & would have loved to stay for a meal but wanted to hit the city centre for a few drinks. The centre is literally just 5 mins down the road & was an enjoyable stroll. We received a warm welcome back even though it was 1.30am & hit the sack. Breakfast the next morning was brilliant. A vast array of continental meats, cheeses, fruits, breads, juices etc etc. You then order any hot items that you want. It was all delicious & again friendly service. We packed & headed off to the centre to go shopping & visit the shambles though we were quite sad to leave the hotel. It really is a little gem & it is where we will be staying on our next visit. Highly recommended! Thanks for a great stay thank you.
"First class hotel"
Just returned from Indigo hotel York. Can't praise this hotel enough. It is located in a very interesting street with quirky shops and restaurants just a short walk from the centre of the city. Our room was on the 3rd floor and was stunning. Never slept in such a large bed - so comfortable. The decor throughout the hotel was brilliant. The breakfast was one of the best we've had and the staff were lovely. Thank you Indigo for such an enjoyable stay.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 11:00 AM