Could not fault this hotel, reception was good, rooms set out extremely well, spacious, and well appointed, the only small fault is the parking arrangement, bar is modern and breakfast nicely laid out and very well stocked with everything you need.
Just returned back from a lovely 3 nights at the Hotel Indigo. Had a super time in York, and found this a brilliant hotel. Staff were fantastic, friendly and couldn't help you enough. Room was great, comfortable, clean, cosy, modern. The complimentary mini bar was a lovely touch. Was quiet when I was there, and had great night sleep each night. Really good breakfast. Situated about 10 minute walk from the shambles, so little out of the hustle but great location. One of the best city hotels I've stayed in in this country! Would definitely return! Thank you!
Stayed for two nights in this hotel, the room was lovely, very comfortable bed and there were complimentary tea coffee water & chocolate. Bath robes and slippers were in the room which was a nice touch. This is the nicest hotel I have stayed in , been to York several times and this was the best, well worth the money.
"Superbly located "
A short walk from this central hotel takes you to all that York has to offer and a superb choice of restaurants , shops and bars. Clean , well designed and modern. Parking an extra £10 per 24 hrs a few mins walk away. Breakfast average; coffee not great.
"Not a Great Experience - Travelled with Baby."
I have just returned from a two night stay at Hotel Indigo with my wife and 11 month old daughter. Unfortunately, our experience fell short of what we had been promised at the time of booking. To start with the positives, check-in was efficient and friendly and the standard king room, although quite small, ticked all the right boxes. If you are travelling with a baby, the hotel will supply a travel cot in your room as well as a baby bath. The mattress of the cot was very hard so you may wish to bring some extra blankets to provide your little one with some padding. There are also adequate power sockets for sterilisers and the like. There are tea and coffee making facilities in the room as well as a hairdryer and iron/ironing board. Overall, our room was stylish and of good quality. Breakfast was also good, offering a buffet style selection of hot and cold food. Unfortunately, for us the positives ended here. Despite making it very clear on the telephone at the time of booking that my wife and I wanted a quiet room due to the presence of our young child, we were allocated a room directly across from the lift and the entrance/exit door to the first floor. This resulted in two sleepless nights, with last night (Friday) being the worst for noise. To make matters worse, our room was located on the corner of a side street and the main road which also proved very noisy. I highlighted the above to a male receptionist who, after a few clicks of his keyboard, advised; "Yes, we should have picked up on this." So instead of a two day relaxing break, we have returned home looking forward to a good night's sleep. Having booked 2 nights as part of the hotel's advertised Indulgence Package, we were looking forward to dinner on the first night. The overall menu isn't particularly extensive and is further limited to guests on the above deal. My Yorkshire pudding started was delicious but my wagyu burger and my wife's pie and mash were both dry and overdone. The restaurant manager had no idea what I was talking about when I asked for a bottle of the advertised special offer of a selected bottle of white wine for £15. I subsequently had to take him to a table in the bar area to show him the drinks menu where this is advertised. Despite reception booking our table for us on the first night, we were presented with a bill for over £50 at the end of our meal. When I explained to the waiter that we were on the Indulgence Package, he looked confused and replied; "What, like all inclusive'" He then went off to speak to the restaurant manager and returned to advise that the bill would be added to our room and they would then sort out their mistake from there! Dissatisfied with this, the waiter then went off to speak to the manager again who, instead of apologizing, came across quite patronizing but ultimately conceded that he hadn't checked the relevant list that would have provided him with this information. We paid for our wine and left disappointed. To us, seamless service and feeling like valued guests are more important than being called 'sir' and 'madam'. A note on parking, I believe that the hotel charges £12 per 24 hours on a first come first served basis in their small car park to the rear of the hotel. The hotel also has a deal with a local car park where you can park for 24 hours at a cost of £10. We however, parked in the car park on George Street for £9. This is a few minutes walk from the hotel. Overall then, this could have been a really positive experience for us but we have left feeling pretty deflated after spending so much money.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 11:00 AM