Location is PERFECT next to HKU subway station B2. Room and facilities live up to Traders/Shangrilas standard.Comment of O. Victor Teong Jin , Malaysia the 2015-06-12
"Good hotel close to MTR"
Good location of hotel from MTR the hotel is very clean and staff friendly we got there at 7am to be told check in is at 3pm bit they said they would get us a room as soon as possible and allowed us to check in at 10:30am which was fantastic would stay here again due to links to MTR.
We stayed for 3 nights on route to Australia and enjoyed our time so much that we stayed for a further 3 nights on our return. The rooms are small but well equipped, fairly sound proofed and very clean. The bathrooms had endless very hot water. Reception staff were always obliging and helpful. We had a midnight flight but could leave our luggage securely locked in the hotel until we left. The courtesy bus took us to the Airport Express train, making the journey easy. We had no complaint at all and enjoyed the stay. I would suggest any tourist should familiarise themselves with the MTR train system as this makes travel around much more fun and part of the HK experience. The nearest MTR station is 1 minute from hotel Jen about 4 stops take you into Central.
"Clean, comfortable and convenient"
It was easy to access this property using the train from the airport, with only one connection. The room was not large, but well thought-out. The pool on the rooftop was welcome and the breakfast included in our tariff was good. Much appreciated was how quiet the room was - no noise refrigerator or air-conditioning.
"No concept of service at all and trending down"
This was my 5th stay in this hotel in the last 8 months as I travel to HK regularly for business. Originally thought the staff in the Club lounge were quite helpful (one named Phoenix was particularly helpful, kind and understood the concept of service). Have always stayed at the Club level, paying a bit more for what is presumed at least adequate service (it is after all in the Shangri-La chain though admittedly the budget level). The first 2 stays were not bad, got what a paid for with a slightly discounted business level hotel. However over the last 3 stays I have noticed a marked deterioration in service particularly in the Club level and this last stay is also the last straw. Attending the happy hour late after an exhausting day of travel and immediate hit-the-ground work, I had 2 glasses of wine, when I went for a 3rd a few minutes after the "official" happy hour had ended, I was informed in a strict manner that there would be charges for all drinks after. This is just cheap, very low class. I noticed that the staff who was informing me of this was not corrected by other staff and actually this is not the first time this has happened but in the last two times staff were more apologetic while they "secretly" got me a drink stating each time that management frowned on it. If one pays for the Club level one expects a higher level of service and frankly the bar should just be open, as it is at other business hotel Club levels such as the Langham Hotel where I stayed many times last year (just got tired of the Mong Kok area but the service there is very good so I guess that is where I will go back to) If this is what their highest level of service is I would think the rest of the hotel must be awful and the evidence supports that management is directing this poor attitude of service and extremely poor service training. Will not stay again, will not have our company staff stay and do not recommend this place unless you appreciate that feeling of being treated like cattle in the cattle car, in that case enjoy.
"Old Charm in Central Area"
We decided to stay here for our last night in Hong Kong to explore Central Area. It is a right decision since the location is just across HKU MTR, has shuttle to Hongkong Station (for Airport Express Train) and also situated in the middle of various interesting shops in Central area. We stayed in Club Room that has quite spacious (for HK standard) wooden floor room overlooking mountain, plus club lounge facility as main plus point. Would happily stay here again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM