Klaus K is located at the top of Helsinki's Esplanade and the crossroads of the city center main streets Mannerheimintie and Erottaja, near the shopping area, the cruise ship harbour and the train station, and less than 20km away from the international airport.
"Bad Value; Poor Execution of the Basics"
Do not stay here - you get bad execution of basic hotel services and you will be gouged on prices. It is 11.20PM, and I just finished coming upstairs after visiting the Front Desk to schedule a wakeup call in person. I had to do this because I started calling the front desk at 22.50 to schedule a wakeup call for tomorrow morning. After 15 minutes and three tries (where I was put on automatic hold), plus one trying to ring room service (just to get a sign of life from the hotel, only to find that line was shut down for the night), I finally got dressed, went downstairs, and requested a wakeup call in person. Net loss of sleep the hotel owes a guest, 30 minutes. In addition, I asked earlier today how much it would be to schedule a car to the airport the next morning. I was told it would be 55 Euros. BUT, because I asked to charge exactly the same car to the airport to a colleague's room to simplify our expenses, I was told we would be charged 80 euros. Why' I guess because they can! 25 Euros seems a very high margin to make on adding a simple charge to a "guests" (i.e. sucker's) bill. In short, there must be better value, and more competently managed hotel properties in Helsinki than Klaus K. SPG should drop this hotel - they badly damage the SPG brand. For the Kalus manager who might read this review: I was booked in room 320 on 3 December, 2016. I assure you that I will do everything in my power to make sure no one from my employer stays here again. As a staff training matter, ask your staff to pick up phones; as a policy matter, do not add 50% to the price of reasonable requests simply because you can.
"Just loving this hotel"
This hotel is beatifully designed and furnished, everything you need is in the room or the friendly staff will deliver it for you. The breakfast is best I have seen in my travels, and if you feel really worn out you may stop by the spa next door! Restaurants and bars offer good selections of food and drinks, or you may ask for recommendations where to go nearby, hotel is in the center of Helsinki. If you stop by here often enough they might upgrade you to a suite with no extra cost!
"KLAUS K IS A PROMISE."
In the beginning of summer 16 we went to Helsinki for a sailing trip and before we went on the yacht for the Sea Point Race we had one night there. I haven´t been to Helsinki before and I wanted to have a fine hotel. Therefore I looked at DESIGN HOTELS and as ever that was a promise. The Hotel is really brilliant. The Service is fine and the breakfast was outstanding. At least our room was not really big and the bath was not really premium. All in all it was OK.
"39,000 Feet Above the Cloubs"
In today's fast paced world, the all important attention to detail is often overlooked - giving way to the ordinary, average, tasteless service; you know the blah, blah, blah. My high school basketball coach said it better: It's your attitude that determines your altitude. During an extended stay, residing in an exclusive Sky Loft at the Klaus K Helsinki, provided me a reason to rise above the clouds. From the moment Associate Timo at the Front Desk welcomed me with a glass of veggie infused water, through to Check-out greeted by a smiling Emilia, I remained comfortably at a 39,000 feet cruising altitude. Conveniently located in the middle of Helsinki, the Klaus K offers a unique launching/take-off point to restaurants, bars, shops, and theaters. If Jazz is on your wish list, check-out Storyville -- get there early for a delectable meal of Lamb Chops/burger or veggie/fish option, avoiding the crush of the crowds. If getting over jetlag is needed the first night or two, the hotel offers speedy room service, bar and Italian restaurant flavors -- all reasonably priced. A hot and tasty breakfast was included in the rent price -- as well as strong wi-fi, and gym access. Plat status, including Lifetime, is recognized here. To work off the amazing Finnish/Scandinavian inspired meals and bubbly libations from the night before, the Klaus K offers an executive-size gym, stocked with cardio equipment and weigh machines. There is a spa connected to the hotel, offering a full range of spa therapies -- still looking for the sauna:) Well informed and sport enthusiast/leader Front Office Manager Marjo provided solid alternatives -- Esport Bristol and Töölö Gym Oy both offer wide array of workout solutions in efforts of working hard after playing hard. A former movie theater Esport Bristol has group exercises/weights/cardio and is a seven walk from the Klaus K. A neighborhood favorite, Töölö Gym Oy, a bit farther from the hotel, offers an extensive range of weights, cardio machines, and high intensity group fitness classes. Both have guest/IHRSA rates. The first design hotel in Helsinki, the Klaus K is led by a stalwart of the hotel industry General Manager Hanna. Reaching-out to me several months before wheeling my bags to the front door, GM Hanna ensured that every detail of my stay was carefully executed -- it's clear from this experience that she leads a team that is passionate about caring for every guest. Klaus Kurki would be proud knowing the Klaus K team is carrying his legacy forward -- voyages of exploration, passion and intrigue. Ystävällisin terveisin/ Best regards Team Klaus K and thank you for making my journey above the clouds, beyond expectation. A special thanks to Emilia for offering a high octane cup of coffee at 0500/zero dark thirty, enroute to the airport and to Team Housekeeping for the evening turndown service/daily bottle water/beverage. Critical details: Recommend staying for longish or short stays. Stay in a Sky Loft overlooking Boulevard -- gives access the 7th Floor lounge, coffee, tea, water. Enjoy a glass of sparking-fortified juice enhancing your healthy breakfast. Take a moment and chat, getting to know the incredibly diverse/knowledgeable staff. Have fun.
"Beautiful design hotel in heart of Helsinki"
We had one of the best stays of our lives. This is really beautiful hotel located in the hear of Helsinki. We selected Sky Loft with balcony and the wedding package which was really worth the money. We had a nice tapas plate served to our room for a night snack and breakfast with sparking wine next morning, and late check out at 2 pm. Highly recommended!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM