of TripAdvisor Travelers recommend this hotel
Stayed for 3 nights and experienced great service as well as perfect hygiene. Furthermore the location is great and the breakfast is delicious. The pictures truely represent the reality; I highly recommend this place!
"Perfect location "
This is a lovely hotel! Clean well presented and right next to bullring so if you come to Birmingham it's the best place to stay if you want to shop! It's local to restaurants and all of Birminghams nightlife too! Foods great.. locations great! Can not fault this hotel!
Stayed for 1 night and used the conference amenities for 2 days. The food was great. Well equipped rooms. Consent top up of different refreshments during the day was brilliant. Staff was very helpfull especially after the bar closed !! Would highly recommend
Stayed for one night on business. Good value room rate booked through one of the online booking sites. Hotel looks to be pitching itself to a more upmarket crowd, perhaps as an alternative to the more well-known boutique hotel chains like Malmaison. Well located close to the Bull-Ring shopping centre, and train stations. Small parking lot nearby is welcome, and reception staff were polite and friendly. Was asked if I wanted to pay for the room at check-in, or pre-authorise my stay on the card and pay later. I opted for the former. Room is spacious, clean and modern. Good Wi-Fi coverage, good bedding & very comfortable. The bar area looks good initially, but offers a fairly limited range of mainstream spirits & beers - similar to what one would find in a budget hotel, but at boutique hotel prices. Ordered 2 soft drinks (bottled), which were served at room temperature - the server advising that they didn't keep chilled bottles, as the drinks would chill once poured over the ice in the glass. Breakfast was pleasant, with a good choice on the buffet. There is a premium feel to the breakfast offer that helps to justify the additional price. On check-out, I discovered that my card had been pre-authorised rather than charged. This pre-authorisation took 6 days to clear down (the actual payment for the room cleared in 2-3 days), which tied up additional funds on my debit card unnecessarily. Another small issue when leaving the hotel came at the car park - the pedestrian door to the car park requires an access code, which hadn't been given to me at check-in or check-out. Hotel looks new, so the issues experienced may be down to this, but for the moment the premium hotel looks are not supported by the service.
"Rude and petty staff"
I booked a room here on the night of my wedding after reading the great reviews however, I was extremely disappointed. The room it self was fine although it was the staff which ruined my stay specifically Miguel. Upon arriving we requested whether it was okay to take some pictures as we were still dressed up in our wedding attire. we were told this wouldn't be an issue. We were then pestered by another member of staff called Miguel who said it was too busy to take photographs even though there was nobody else around. He was rude, speaking over me and had no communication skills. He was appalling to deal with and I would not be using this hotel again.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB) - Maestro - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM