of TripAdvisor Travelers recommend this hotel
"Home away from home"
Good service, good food great room. Everybody was helpful and always smiling.loved the breakfast buffet. The concierge helped me with everything fast and effective. The whew of the harbor ang hongkong skyline was breathtaking.
"Service second to none"
Beautiful hotel, luxurious and an excellent location in Kowloon. Service however was the callout of my stay. The welcome and genuine hospitality from the chap who registered us, (he left the counter to greet my wife and daughter who were having a drink in the lobby) We also lost a duty free bag we didn't know where. The trouble the hotel went through to locate it for us was unsurpassed in my experience. From checking their CCTV to look at us exiting the cab as well as to get the licence plate to enquire with the taxi company and finally to ring the airport in pursuit of the bag.
I stayed here for 3 nights at the start of a trip around Hong Kong, Australia and New Zealand and it proved to be an excellent start. Service was superb in every department I encountered, whether it be the reception, porter, restaurant or bar. Efficient, well organised and well mannered. The room was excellent, and I was very pleased to have upgraded to a full harbour view as it was a great view to wake up to. The bathroom had everything you needed and a very warm and powerful shower which is always a bonus. Very comfortable bed and the room itself was huge with plenty of room for all my luggage! In terms of location, yes there are slightly better located hotels but it was a pleasant 10-15 minute walk to the Star Ferry which I enjoyed. The bar/foyer was a lovely space to relax and enjoy a cocktail after a long day exploring the city. I had breakfast in the Cafe Kool restaurant each morning and it was plentiful and huge range of choice. The only word of warning I would give is it is an expensive hotel to stay in, in terms of extra's. I stayed in 7 different hotels across my trip and the room bill for this hotel (food and drink) was huge in comparison to other hotels. However, for sheer experience, service and quality it was worth it - it may have been the most expensive but it was by far the best hotel I stayed in. I will definitely stay here again when I visit Hong Kong.
Noisy room Service not so kind Good shower Good location The Hotel is getting old To be a good hotel is not only only charge high prices, it must be very careful with the costumers. The swimming pool is too small Wi Fi in the room was too bad
"Friendly staff, nicer location, overpriced stay"
We had a good stay at Kowloon Shangri-la. The staff was very warm and helpful, especially the concierge desk folks. I felt that the best available rate that we were charged approximately in the 3250 HKD per night range were high compared to the amenities. So while I found the service good, it felt overpriced.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM