Elegante, antiguo pero totalmente funcional y cómodo. excelente servicio y a pasos de champs elysees.Comment of R. Francisco , Mexico the 2017-01-27
"A very nice stay in Paris"
It is a great hotel. The service is impeccable and the personal makes you feel it is your home in Paris. Very good location, great breakfast, nice room. It is one of those hotels you leave wishing to go back soon.
"Nice hotel but the experience is off"
I understand that my experience suppose to be amazing, this hotel is right in the centre of everything, shopping, landmark etc. but I was let down because of an argument between whether or not I should get my third night complimentary, I booked through amex travel and was confirmed at every level with written document that there is a third night complimentary. However, the fact that I have to argue and escalate to their general manager in the end to receive something that I should have been granted is extremely frustrating. To be fair, this is a very nice boutique hotel with a luxurious residential feel to it. the rooms are spacious and the ceiling is very high. there is also a Michelin 2 star restaurant in the hotel and it was very good. The restaurant also has a very intimate feel to it. However, I because of what happened, I don't think I will come back to this property again. The front desk staff acts like I'm trying to scam the hotel and the reservation department staff is also very unhelpful. (I think her name is Camille.) It is not until AMEX travel escalate the issue to their general manager and then had it solved. I know this hotel is very luxurious, but there are far more comparable choices with the same level of luxury in Paris for me to choose from. I do hope what I experienced is an one off situation, because it will be a real shame to have such a beautiful property but have people who works in it ruins it's integrity.
"Understated luxury with attentive service--a gem"
This was a return visit and we were again delighted with the hotel and their wonderful service. We booked a deluxe room through Leader's Club and were upgraded to a suite--spacious, elegantly decorated and serene. We asked for a room overlooking the courtyard and it was very quiet (though sound can travel from adjacent rooms if they are occupied, as others have noted.) Breakfasts were delicious, especially the eggs cooked to order. The hotel is small and welcoming so when you step back in, you feel as though you are coming home. To sum up: this hotel is romantic, elegant, timeless and genuinely welcoming.
"Hotel Lancaster, A Near Perfect Stay"
Hotel Lancaster feels like someone’s personal home, and is a true gem in the center of Paris. We stayed for three nights in mid-March. As members of LHW Leader’s Club, we used a free night for one of the three, but the free night was only redeemable for a Classic room. So, we booked intending to stay in a Classic and then move to a Deluxe the next day. Upon arrival after an overnight flight, you can imagine my shock when the hotel upgraded the entire stay into a large suite! A very kind gesture, very special indeed. The room was not ready, so the hotel comped drinks at the bar (twice) and checked the bags. When got back from an excursion to Sacre Coeur, we were shown the lovely room. Beautiful plaster moldings, classic French hardwood floors, two marble bathrooms, unique antiques, three Juliette balconies and an amazing bed with crisp linens stood out most to me. The robes and towels were extra thick and the scent of the Clarins bath products was out of this world, amazing. I loved this room for two days, until Friday night when three young ladies checked in upstairs and partied until the wee hours of the morning. The hotel’s insulation is not meant for middle of the night parties. I asked to move rooms. The second room was even better than first, but was an Executive room, so a bit smaller. It featured separate sitting and sleeping areas with a marble bath and felt newer than the last room. It was located on level seven of the hotel, one level up from our last room. It had a lovely purple and blue theme with an unforgettable TWO terraces! We could see the Eiffel Tower and Sacre Coeur from the outdoor dining table. Room 700 is tops! Now for the down side, Saturday night the bars let out downstairs and from 2:00AM to 7:00AM, people were screaming and honking car horns and I found it impossible to sleep, such a shame for such a lovely room. The issues with noise on both sides of the hotel are why I am scoring four out of five stars and why sleep quality is so low. They need to update their windows with triple glazing. We had cocktails at the bar twice in the evenings and had dinner in the Table du Lancaster once as well. The bartenders are awesome, especially Max. He took great care of us. Our meal in the restaurant was up there for sure, we did an eight course tasting menu and the food is worthy of the two Michelin stars it once had. It’s obvious they lost the second Michelin star for spotty service. No one could properly recommend a bottle wine for us and they seemed down several wait staff for a place trying get its second star back. I hope things improve for them! I would however, eat there again for sure. The front desk team and bell men are so kind, accommodating and fantastic. Everyone with a big smile on their faces and willing to help with anything to make your stay extra special. They take pride in their jobs, and it shows. Thank you all for the wonderful stay! Hotel Lancaster is a patina jewel, not totally perfect, but has a charm that’s everlasting and enjoyable (when you can sleep!).
Most amazing hotel esxperisnce. The boutique environment is awesome. The staff was awesome and seriously went above and beyond. I would return tomorrow if I could. Can't wait to stay again. Nothing was missed.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM