of TripAdvisor Travelers recommend this hotel
"3.5 Star Hotel Disguised as a 5 star"
This hotel was just average. When I think five stars I think impeccable service, luxury, and beauty. This hotel fell short on all fronts. It is an average hotel, with average everything. I have stayed at better Holiday Inns.
"Impeccable, right in the heart of downtown Montreal"
Went to the Crystal for a girls night out. Conveniently located downtown, with great shopping at a walking distance, including high end boutiques, many great bars and restaurants nearby and close to Bell center. Upon arrival, easy and fast check-in with competent and professional personnel. Our room was a beautiful suite, with a nice bedroom and huge bathroom with a soaking tub by the window that lets you enjoy the view! The room was spotless, well appointed with mini-bar and nice bathroom amenities. Linens and mattresses very comfortable, including the pull-out sofa. We had breakfast in the hotel restaurant, good service, good food. Enjoyed the contemporary sober yet classy decor. Would recommend it without hesitation and will go back for sure.
"A Big Disappointment"
I wanted to give this hotel a good review since the front desk staff were so friendly and the location was so good, but it was one of the most uncomfortable hotels of this caliber I've every stayed in. The bedroom is separated from the rest of the suite by walls and folding doors and the room gets extremely warm because of this. The bed was very soft and sagged on one side. I didn't sleep well the whole time I stayed. We had a very disappointing experience trying to get housekeeping to clean our room. When we left for the day, we set the indicator light outside the door, but returning eight hours later we found our room had not been serviced. When we called housekeeping they talked to me as though I were a child and didn't know how to set the light to request housekeeping. They offered to send someone up to "freshen" our room and someone did come and empty the trash can. He didn't remove dirty towels or replace the empty tissues. In other hotels, a supervisor checks to see that rooms where service is requested are, indeed, serviced. Someone should have come up to apologize in person or a small compensation offered. When we finally had service, they clearly didn't mop the floor. I know this because I had nose bleeds because of the heat and dryness and spattered blood was left on the floor. The hotel bar is small with uncomfortable seats. The concierge was not very helpful when we asked about getting a taxi. The spa rooms are very small with no flowers or candles, no character at all. I could hear noise from other spa rooms. I would not stay here again and I would never recommend the hotel.
Nice hotel close to everything. Large rooms and nice staff. Resturant is not the best, but it is Many Good places close by! I can recomend this place for a shorte stopover. Try to avoid hotel CAR - use Uber or Normal taxi. Car is overpriced and no recipt.
"A Nice Spot in Downtown Montreal"
I was at Le Crystal for meetings. Beautiful rooms, well appointed with very comfortable beds. The staff are very helpful and the service for our meetings was wonderful. A terrific spot for a small meeting.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM