of TripAdvisor Travelers recommend this hotel
"It has potential to be better"
This hotel was very comfortable, spacious rooms, good breakfast, lovely staff - excellent concierge that gave us great tips for our road-trip to Niagara Falls - and very well located, only a short walk to many restaurants and points of interest. There's a small gym that might be a bit hard to use if there's too many people in it - but in my case I used it every day at 6am so I had it all to myself most days.The only negative was the inability to control the temperature in my room, for us it was too cold and the only thing they could do for us was to shut down the AC system for our room as it was still set for cold air. It was the beginning of October 2016 and I do admit that the weather was a bit strange - cold one day and warm the next - but I should be able to control the temperature in my room no matter what. My husband and I had to endure a long haul flight with a terrible cold because of a week-long cold room.
"They dont walk the talk"
Pros: prenium location, exellent breakfast, exellent bed Cons: victor restaurant a disaster. Staff not well trained. Exemples: was asking for a taxi. Reception atendant said you can ride the hotel car, just ask tomorrow morning. The next morning, different atendant. Does not know were the car is and cannot reach the car... Please do not create a need when you cannot fulfill a need. Espresso machine in the room. Just dont clean the machines. Check if they work from time to time. Victor restaurant. Only one waitress and one bar atendant. Seems they have no restaurant training. Mix sparkling water with still water. Dont know how to serve a 200$ wine ( the protocol ) one more staff @ 15$ an hour for 6 hours would have been a very good investment, no ' Germain claims to be associated with the best. Paid prenium for our stay, expecting prenium return. Not the case. A lot to learn. Please train your staff. Street very noisy but its not the hotel fault. It seems that in toronto honking your car is the flavor of the month at night
"Comfy but beware construction next door"
I felt the service was excellent. However, I was disappointed when the L O U D construction began around 6:45am on Wednesday morning. Come on... mama's solo trip away from kiddos dreams of sleeping in foiled! Also, the included breakfast was pretty weak. Location is nice - very close to theater district.
My wife and I were out for a night on the town and decided to stay at HLGT. Considering the nightly rate we were very underwhelmed by our experience. Upon arrival no one offered to assist with our luggage, nor did anyone open the door for us. Normally I wouldn't care about stuff like this, but again, considering the nightly rate this should be standard practice. Once we got into our room we immediately noticed the thermostat was set to 16C. We tried to adjust it and make our room less of a meat locker. We called the front desk and asked for maintenance to help us warm up our room. No one showed up and more than 90 minutes later, we simply left for our dinner engagement. A little later that night we watched some TV before going to sleep. The digital service was awful and the TV constantly pixelated and froze. Not what you'd expect from a $500 per night room. When we awoke the next morning we could barely breath because of the room being so dry and still. The pillows were terrible and the room was still freezing. The best part of our stay was the service at the breakfast buffet. The staff were attentive and professional. Overall if you are going to spend $500-$1000 for a hotel room, stay somewhere else.
"Cosy, chic and memorable"
Never thought I would want to redesign my own bedroom to resemble a hotel room but well... we did after staying at the Le Germain. Chic design, super comfortable bed, all cosy and perfect. When we first entered the room the radio was on this jazz radio station that topped it all off. And the coffee machine in the lobby made one of the best mochas I ever tasted.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM