of TripAdvisor Travelers recommend this hotel
"Skip this Hotel"
One of the worst hotels I've stayed at. Poor unfriendly service. Large room with un-matching furniture and carpet needing stretching. Bath shower light not working properly. Doorman and conceige service not up to par. Conceige was one of the worst with bad knowledge of area. Go to Ritz or Marriott and you will be much happier.
"Over priced for what you get!"
The Hotel Le St-James was overpriced for the rooms, meals and drinks. We enjoyed the location and the staff was helpful but it felt too stuffy for our tastes. Our room was large and clean but the bed was not as comfortable as we had hoped. It's easy access to shopping and restaurants which was a plus.
"Would stay here on any visit to Montreal"
We had a beautiful and comfortable room. What really impressed us was the professionalism of the concierge staff. My travel partner injured her eye and the concierge(Yanis I believe) walked us to a nearby clinic and spoke to the staff their in French. We were taken care of quickly and effectively. We also enjoyed the room service breakfast and the cocktail bar. I would definitely stay here again.
"High Expectations, Big Disappointment "
On our anniversary we chose the St James Hotel given its reputation. Even before we arrived the trouble started brewing. My husband called the day before our arrival to reconfirm the time of our couples massage at the hotel spa only to find out that reservation did not exist even though he had made it several weeks prior. They called a few minutes after saying that the problem was fixed. On our way to the hotel they called and said we were late (we were not since the reservation time had been changed) and that it was inconvenient, that we would be charged even if we didn't make it etc. We got here in time for our reservation but were already stressed given the issues. The valet service was good and the spa is beautiful with its brick walls, private room with sauna and steam shower. The massage itself was excellent and although it was cut short to 50 minutes (no explanation given) it was relaxing and enjoyable. The room was beautiful and the bathroom impecable, we had fruits and a note from management apologizing from the inconvenience. We figured our problems ended there but we were wrong. We had a reservation at Europea restaurant but they called us to advise us they had a large group and that service could be slow, we truly appreciated the gesture and honesty. We decided then to dine at the XO, the st James restaurant. It took 25 minutes to get menus, 35 to get water and 45 to get bread (only because my husband asked for it) the waitress proceeded only then to inform us they also had a group and that's why she was delayed, no apologies given. The food itself was great and creative, the presentation was excellent. Beds were comfortable and even though the hotel is being renovated it was quite in the morning.
"worth all of the stars!"
Location, beautiful property, wonderful people...St James has it all! What a fabulous restored location, in the heart of old town. We have loved our art filled suite and would enjoy staying here again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM