of TripAdvisor Travelers recommend this hotel
"On the way down... and fast!!"
I have recently booked a two days overnight stay at this hotel in LKF as i knew this property from past visits in HK. Because my partner was admitted in urgency at the hospital for an appendicitis surgery I first contacted the hotel to see if they would consider postponing my reservation and to my great surprise, I was simply told that my booking had a no cancellation policy and therefore thought luck!! Being said the reservation service was very professional and responsive!! So credit to them!! Nevertheless, I booked that property because it is ideally located in the heart of HK CBD but when I arrived, the reception staff was very cold, no smile and definitely not very welcoming... :-( Unfortunately, the room was not very clean and the hotel looks a bit tired and could do with a complete overall. The top floor restaurant and bar used to be one of HK top spot but there too, the service, the fit-out is border line than what you would expect to get in a run down 3* and definitely not at this property! Also, when you make your booking, please check if there is free wifi included as i didn't have it and to my big astonishment as i have not travelled in any hotels around the world where free wifi is not included in the room price!!! So backward!! So, pick-up your gain and get this iconic property back on track as it is a top spot and it deserves a much better and professional management! Until then, I will not stay at LKF again as newer properties have caught uo my attention for my next stay in April.
"Dated hotel that fails on many levels"
Starting with the positives... hotel is located in the heart of HK so you're right in the thick of it, the rooms are super big and the hotel offers L'Occitane toiletries. However, everything else is pretty bad. There was no service in the hotel, it was all very functional. The hotel felt dated as most 'boutique' hotels feel after their first year but the biggest complaint was the noise. You know it's bad if they provide sets of ear-plugs by the bed. It was super noisy as you;re right above the drinking streets of HK. Would not recommend this hotel unless you're partying all night and want somewhere to stumble into bed afterwards.
"WIFi Not included "
Very disappointing that wifi was not included. Even backpackers provide wifi these days. The hotel management said it was because we booked via an agent. Wifi would only be included if you booked directly assumingly at their inflated prices. This is a stupid argument. I can just as easily argue that I would not have known about their hotel if it wasn't because of the agent That aside the hotels only redeeming feature is that it's centrally located. The $200 hk a day for internet however just makes us feels like we're dealing with cheapskates!
"Large room in the perfect location for club-goers, great value for money"
The room: We were very surprised at how big our room was. There was a spacious living space with a proper sofa and the bed was big enough to fit the 3 of us. The bathroom was also quite large. I'd say the room is very amazing for the price we paid. Also loved the modern decor. The location: Situated in the middle of LKF, the clubbing area, this hotel is perfect for club go-ers.It is right opposite Dragon-I and is within walking distance to many other clubs and bars.
"Spacious and modern room"
The room is spacious, clean, modern and comfortable. The hotel staff are very friendly and helpful. Though it's located in bar area with loud musics and crowds at night, our room, which located at the upper floor, was not disturbed. Given that this is a 5 stars hotel, the room certainly worth the value.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM