of TripAdvisor Travelers recommend this hotel
"EXCELLENT SERVICE AND GOOD LOCATION."
We had a wonderful experience with the hotel staff being very good to us, we were upgraded to a suite and we were leaving for the airport early and they arranged for breakfast out of normal hours, the reception team went out of their way to make our stay a pleasure. They made my wife's birthday a day to remember.
After a long day travelling I arrived in the dark at the Hotel Maya, I was greeted at the entrance by warm and very friendly staff. Check in was very easy and I was given a free up grade to a deluxe suit free of charge, the suite was on the 16th floor and was a fabulous room all to my self. Great views of the city with a central location, the Petronas Towers was a 3 minute walk away. Based on a bed and breakfast basis, my stay was fantastic with a great array of choice for breakfast, they also serve light snacks and coffee etc from 21.00 until 23.00 free of charge.
We have come here now for some seven years at least and although the hotel is huge, the staff knows us as a regular patron (thanks to the computer system). Feeling like coming in a well known place. Breakfast is still great, although the extra orders have been skipped. Also the number of staff at breakfast has been reduced. Unfortunately the view on the Petronas towers from the sky deck is obscured after a large structure has been built in front of it. Yes, some upkeep might not do harm to the rooms/bathrooms. Yet, due to the excellent location and good p/q relation and staff we will come back, however not for weekdays, as we have found a better place for the weekend.
"5* in name only"
When you first walk into the room it's 'Wow!' Then when you start to look around fine that the fixturers and fittings are of a poor quality. What is this glass window in the shower for' Pretty odd to be able to see into the bathroom especially when sharing with a friend! And the mirror door used as a wardrobe door and bathroom door, strange and dangerous as I walked into it on many occasions. The shower floor leaked and water poured out onto the bathroom floor. The breakfast was good but the service poor. Do I recommend, NO.
"Good for business trips"
3rd time at Maya. Hotel room is normal clean and ok. Has quite a good breakfast spread. And an amazing lunch buffet spread. Great meeting rooms, very accomodating. Wifi is working ok. No shops nearby however only 5 mins walk to klcc.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM