The Metropolis Hotel is located in Rome's city center, in close proximity of the subway, half way between Saint Peter's Basilica and the Old City Center.
"Rude and unapologetic when someone is hurt due to their negligence."
I was excited to visit Rome. We walked through the doors very late and were greeted by the two employees laughing and ignoring us the entire time. They watched us struggle in with our suitcases while laughing. It was to the point where they acknowledged our presence, but were still laughing. When they finally turned to check us in, they were rude and condescending. I had to go back to the front desk to ask for the free wifi information since it wasn't available in the room and they gave me this look like I was stupid and couldn't read and they pointed to this little sign they had at the front desk amongst a bunch of other signage that it was there. The room we received was a run down version of the room in the photo. The electrical outlet came out of the wall when we tried to unplug our device because it wasn't attached. There was water stains on the ceiling. Black and gray stains on the wall near the ceiling. The mattress was so thin I felt every spring. The pillows were solid and the bed sheets and blankets were rough and thin. We got the last room in the hotel, so they could not switch us out when we discovered the glass shower door was broken. We were worried that if we tried to use too much force or tried to use the door we would either be trapped or the glass would break on us. It was an accordion sliding style glass panel door. We had them come in to check it and they told us to still use it and they would switch us out to another room tomorrow. My husband used the shower and the handheld shower head flew off it's holder and hit my husband in the head. We discovered the holder was broken and shower head was only resting on holder. Then I went to the restroom and stepped on a loose screw head coming up out of the ground. It was my birthday and at this point I was done with this hotel. We told all this to the hotel. They didn't even apologize for the accident they caused my husband. The only thing they were going to do for us was move us to another room and that was because of the broken shower door. We decided to change hotels at that point. This hotel believes they did nothing wrong and that switching my room would be adequate. When I was finally able to check out, they only hoped I would not give them a bad review on a public site after having us sign a piece of paper saying we would not get any money back for our stay. If this review will allow it, I'll update with photos when I download them.
"Friendly staff but more 3 star than 4."
We arrived at the hotel after midnight and we got a room on the 4th floor which only had a loft window. The Air con doesn't operate in the winter months and being on the top floor the room was incredibly hot! When I asked to switch rooms the staff just persuaded me to open the window (remote controlled) which helped on night 2 but still would have been nice to be in a room with normal windows and a view! The room was a bit dark and the bathroom doesn't have a lock on it and the door didn't go all the way top to bottom so if someone else was using the bathroom you could easily walk in. Plenty of freebies to use in the bathroom and well equipped. The rest of the hotel itself looked nice from the inside and out. Room was fairly clean but the bed sheets didn't smell very fresh. I missed having a tea making facility in the room. The bed was quite firm (good or bad however you prefer). The lady on reception did let me use their travel adapter when mine broke and when I needed a taxi in emergency were very helpful to arrange one for me asap. The lady with blond hair in the kitchen was helpful when I asked which food was suitable for vegetarians so many thanks to her :) It's a good hotel but it wasn't the 4 star I was hoping for. I think the staff compensated for that though. The location was perfect only 5min walk to Lepanto station although it would have been nice to have had a little guidance from the staff beforehand but we figured it out for ourselves. You can get the metro to the city centre within 10 minutes and the area was decent and clean (compared to other places in rome). And only 1 stop from the Vatican city!
We decided to return again this year to use the Metropolis Hotel as our base for the 6 Nations Rugby - this time Italy vs Ireland. The quality of the hotel food and rooms haven't changed, they are as good as they were last year, although the air conditioning in our room did not appear to be working and we had to sleep with the window open even though it was early February. This was OK except we were woken early by the passing traffic / trams in the street below. What was disappointing and is a change from last year is that the hotel now pre-authorises your credit card which means that money from your account is blocked and is effectively removed so that you are unable to use it. On top of this the hotel made four separate pre-authorisations from my account which totalled more than the overall cost of the two rooms that I had booked. This caused some serious issues with funds over the weekend and took over a week to sort out after our return to the UK despite the hotel saying that they had cancelled the pre-authorisations. So be aware and make sure that you have plenty of money in your account. Rome is a beautiful city with so much to see and do but it is spoilt by the constant annoyance of street sellers trying to flog you anything and everything from selfie sticks, rugs, annoying clicking crickets, illuminated bouncey balls etc etc. Location of the hotel is ideal for the Vatican (15 mins) and the Stadio Olimpico (30 mins) and is only 5 mins walk to the nearest Metro and two stops to the Piazza de Spagna. An added bonus is the street bar directly outside the hotel which is open 24 hours and serves hot and cold food together with coffee, espresso, pastries and all sorts of alcoholic beverages. Manned by Georgiana during the day and the main man Simone Salerno in the evenings. Hopefully we will be returning next year for more culture and rugby.
"Great base to stay"
Stayed here with friends when we were in Rome to see the 6 Nations Italy v Ireland. Hotel very clean and rooms functional. Good location to walk around some wonderful sights and close enough to wander up to the Stadio Olimpico for the game. Easy walking to Vatican and Castel Sant'Angelo. Caught a bus tour to the Coloseum and walked back via Monumento Nazionale a Vittorio Emanuele II, Pantheon and Piazza Navona. Also caught the metro to see the Spanish Steps, Trevi Fountain of an evening.
"Rome for rugby & culture"
The hotel is in a great location for those wishing to have a good walk to attractions or for local transport. We paid 50 euros for a 'private' tour of the Vatican etc. and although expensive, very worth it - no queues and Cesare from Italywithus.com had a fabulous voice and an immense knowledge. From our hotel we could walk to the Stadio Olympico which, if you've every been to Paris, is a big bonus. At the stadium we were asked to sign a petition for drugs but they expected a donation too. The other negative about Rome is the beggars and beware of anyone giving you anything as there is always a price.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 2:00 PM , Check-out: 11:00 AM