The Metropolis Hotel is located in Rome's city center, in close proximity of the subway, half way between Saint Peter's Basilica and the Old City Center.
"Not a 4-star hotel"
I RARELY write reviews because of my busy schedule but when I do, it's either for something truly exceptional or disappointment. In this case, it was because of disappointment. Initially, we were given a room on the 1st level. The room was small, the window area had noticeable red stains, the shower in the bathroom had no door or curtain, and there was no air condition. We were told that starting October, their air condition system is turned off and only heat is available (it was still close to 70 degrees outside). We could not open the window because of noise coming from the street. Yet, we could not close the window because there was not enough ventilation. After explaining to the manager of our disappointment, we were given a larger room at the top floor. We were grateful that she was able to accommodate our request to change room; however, the problem of the lack of ventilation remained. I have been to Europe multiple times and I understand that their rating system is a bit different from the U.S. Personally, I do not believe this is a 4-star hotel. They did not even have tissue available for their guests. This is quite basic. Lastly, my husband and I were charged 6 euros per night, per person for city tax. I don't even know if this is true. Usually, if tax is applied, it should be per room, not per person.
"Would not recommend"
Although the staff was very nice and the hotel was clean I cannot recommend this hotel. My room did not have a single window- it was horrible to get off a 10 hour flight and be put in a cramped windowless room - it felt like a prison cell. Also, the hotel is in the middle of no where, there was only one restaurant to eat at in the neighborhood. Even for business I would not recommend as you are looking for comfort and a good night's sleep.
"Too many disappointing features."
This is not a bad hotel, but I could only give it two stars for the following reasons. The standard rooms are small, so upgrade for some space. The location is not great. It is within walking distance to the Vatican, but you have to get the underground to get to the main attractions centred around the colosseo. Is is a residential area with a limited choice of restaurants. The breakfast were poor. Too early and the hot plate was not ready, too late and the hot plate was empty and not replenished. It can still be hot in October, but on Monday 10th the hotel switched off the air conditioning system for the winter, despite our requests for this facility. It is not a bad hotel, but I suspect there is better elsewhere, so don't risk you vacation.
"Brilliant staff, good hotel for a short/business stay"
3.5/5 stars. I stayed at Hotel Metropolis for one night for a business trip in Rome in August. The reception staff is great; they are very friendly, they made the check in process easy, offered us every info we needed about our stay proactively and ordered us endless taxis at all hours. Service wise, Hotel Metropolis gets five stars from me. However, this is not really a 4-star hotel. Everything is clean and the rooms have pretty much everything you could need for a short stay. However, there is a mouldy smell lingering everywhere in the hallways, particularly on the ground floor. You can't see the mould to be honest, but the smell is definitely there. The reception is small and doesn't feel like it belongs to a 4-star hotel at all. The breakfast area is a bit cramped and there isn't much to choose from in the buffet. Given that it was summer I expected to at least have some choice of fresh fruit, rather than just canned peaches and pears (very odd'!). The rooms are clean and well equipped, but very small - okay for a solo traveller/ short stay; maybe not so much if you're staying longer. My room only had a skylight, no window, and it could easily get very claustrophobic if you spent more than 30 minutes in there awake. My colleagues' rooms were on different floors and all had windows, but were similar in size. The AC unit was fiddly - the buttons were broken on the control and it only worked about 50% of the time (after a lot of time/energy spent fiddling with it). The lifts were very small and there always seemed to be a very long wait - I was on the top floor and ended up walking up/down the stairs every time. Which was ok for me - good exercise and all that - but can be a bit inconvenient if you've got reduced mobility. We booked the hotel last minute and I think it was pretty affordable given this and the fact that we were there in peak tourist season. Location wise it is close to the Vatican, but a bit too far to walk all the way to central Rome more than once. I would stay again if I was going for a short business trip and needed to be in that area, but I don't think I would if I was there as a tourist.
"Quality and Elegance"
unfortunately i stayed only 2 nights in this hotel everything was perfect staff helpful,variety in breakfast,quite and big room the location is very good because the metro station is very near to the hotel and to the storical center of rome
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 2:00 PM , Check-out: 11:00 AM