Situated in the mountains, this luxury hotel is close to Gornergrat Station, Sunnegga Ski Resort, and Furi Ski Area. Area attractions also include Matterhorn and Gorner Ridge.
of TripAdvisor Travelers recommend this hotel
"Great value hotel"
This is a really nice and modern hotel with great staff, and an ample breakfast that sets you up nicely for a day on the slopes or in the mountains. Recently renovated, open fireplace in the bar with very knowledgable barman (especially on gin!!)
"They make you feel like a stranger"
We stayed there for a week right after xmas . We initially felt very lucky finding 3 rooms in a central hotel with great reviews so late in the booking season as we know from our previous visit that Zermatt fills up quite quickly . My reviews are generally non-biased and i try to state facts as much as i can in order to give my opinion true legitimacy . I'm afraid from our experience i cannot be very nice to the people at the hotel with exception of a couple only . We weren't asking for a red carpet roll out , just some consistency with the service the other guests were getting , that's all , which led us to deduce unless you are Swiss/German or northern European or even from the canine breed (the house was full of dogs on some days) you will be made feel like a total stranger . Some of the incidents we faced : -Upon check in we were asked if we wanted B&B or full board . We looked at the menu , it was either pork (which we don't eat ) or fish ( we live by the sea so for us eating fish in the mountain is absurd ) . We asked how long do we have to think about it , the lovely Elisabeth said take your time . All of a sudden a blond woman from the office behind very dryly said , no! we have to know now !! -1st day(and every day thereafter) at breakfast , all the tables were reserved by name except us who everyday we had to wait until they assign us a different table which was recently used by someone else . -The hotel owners were extremely friendly to all the guests , making conversation with them , smiling etc. ...except to us . Not even a hello till the day before we checked out they woke up to it and started acknowledging us . -Our children didn't really like the menu and obviously the waiters were so inflexible with us that we decided to eat out almost every night . The shock however was one evening i overheard the lady owner telling an English family that they can prepare anything they want for them off menu as long as they notify them by breakfast time !!! WOW ! i was really insulted at all that flexibility with other guests , to the point i started calling other hotels to see if they had availability . -New year dinner was another bad episode . I have never seen anyone start their dinner on NY at 19:30 . So we showed up an hour later for dinner , the service was in full swing and they hardly had anytime for us . I know how to get the waiters going, i've been traveling for a very long time , and i am a very good tipper . Only when I tipped our waiter 100 Francs did we start getting some attention . Needless to say the next morning he didn't even bother saying hello but it's OK , we were used to the attitude already . Other smaller things , for the sake of full disclosure only . The ski room is extremely small but the bedrooms rooms are quite nice , well equipped , comfy , so is the bathroom . OH ! one more thing , the WIFI is TERRIBLE . You can only connect 1 device per room (they don't admit that) and good luck trying to connect during peak hours . The hotel is quite loud , we were on the 1st floor facing the staircase , just like living in the lobby . Our other two rooms on the 2nd floor were quieter . Did i mention too many dogs barking ' Breakfast selection is extremely limited and repetitive but the rest of the food we had was pretty good especially the Le Corbeau d'Or , it was succulent . But you don't have to be a guest to eat there , apparently it's one of the best restaurants in Zermatt . The other nice person i came across was the bartender( i am not in any way a heavy drinker i basically had 3 drinks the whole stay) , really cool guy , knows his stuff well . This is the type of person you tip with pleasure . Will we go back' obviously not, even my kids told me let's not go back . Do we recommend it ' better ask a northern Europeans what they think of it . Just to contrast with another excellent previous experience . We stayed at the Alpenhof two years ago . We dropped by one night to say hi to some friends whom we recommended the hotel . We had two waiters and the owner and his wife greet us and remember us . That was very impressive . Needless to say we already booked there for next December .
Amazing hotel! Great view, upgraded which was lovely! Beautiful hotel with a warm And friendly feel. Beautiful bathroom with a great bath to relax in after a day on the slopes Breakfast was great, and the lunch boxes were ideal as well. A very lovely place to stay in Zermatt
"Excellent hotel "
Very cozy and beautiful hotel located in the heart of Zermatt. The train station it's located at maximum 5 minutes walk and the hotel provides free shuttle on arrival and on departure.The room was very spacious with a great view over the Matterhorn, very clean and beautiful decorated. The staff was very friendly and nice. The breakfast is excellent with nice variety of good dishes. The 5 course dinner menu it was delicious and absolutely great cooked. The bus station to go to the ski installations it's almost in front of the hotel. The wifi quality can be improved as the internet was not so good. Lovely hotel to spend some time there!
Zermat is a wonderful place and Mirabeau is a wonderful hotel. We really liked the room which had a great view to the mountain, it was rather big and had a big bathroom as well. The breakfast was also very good with a big variety of delicacies. The service was excellent and i would highly recommend this hotel. The gym is a bit uderequipted but at least it exists and also the spa and swimming pool liked very good.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 11:30 AM