of TripAdvisor Travelers recommend this hotel
"they won't see us here any soon"
This is not a 4 stars hotel. No way. Spa is average, hotel overpriced and service is mediocre. Buffet dinner for 65chf, I honestly eat better at the work cafeteria. But the worst of all is the service. Let's see, in chronological order: 1) when we booked they said they would call back to confirm by noon. They did not call back and at 13:00 we had to call back. 2) I had a very important letter to send. I asked reception and they told me you can give it to us. I thanked them but I replied I wanted to do it personally. The receptionist told me there is a mail box in front of us or you can bring it to the post. Being Friday night I was afraid Saturday the post would not pick up my letter, but the receptionist told us twice that as long as I do it before 17:00 on a Saturday I would be fine. On Sat I go to the post at 11:45. The post is closed. The mail box outside says they pick up the letters last time at 11:00, on Saturday. 3) we booked a package including 55 minutes massage per person. My wife double check with them but at the end we get only 40 minutes per person. At check out time we ask for explanations. They tell us "sorry, there must have been a mistake on internet". They thought they could just get away with it. So I insisted and finally they admitted the receptionist had made a mistake communicating to the massage folks the amount of time. Fine, so what's the compensation for the mistake' Nothing at all. No discount, no voucher. 4) we ask to book a restaurant on Saturday. The guy at the reception said he would do it and would call us back in the room. After one hour we go back and ask about the confirmation. He said he did not do it. Then he tried right away and the restaurant was fully booked.
"Pricey but perfect..."
This hotel is in a great location, especially for skiing and access to the centre of town. The rooms are huge, nicely decorated in the standard Swiss style. Breakfast was included and it was very nice. The staff were great, very polite and helpful. The common area downstairs had a bar, open fire and plenty of comfortable chairs to sit down and play cards or to simply have a nice get together. We spent time there every evening. Recommended!
"We will definitely be returning! "
Best location in town just 20 steps from the Sunnegga Lift! From the minute you enter this hotel your met with warmth and friendliness of the extremely professional staff from Mehmet making fab cocktails in the bar to Gabriella one of the many efficient waitresses..... even the Chamber maids all have a smile and a well wish for you day ahead this obviously is down to Line Fevrier (hotel manager) and her reception staff! We loved the sumptuous breakfast every morning with your own egg chef ready to serve up any type of egg dish your hearts desires with copious amounts freshly cooked sausage, bacon, beans, mushrooms etc.... and another touch we always enjoy is a Bucks Fizz encouraged by Line the Hotel Manager! We also enjoyed little touches like Satsumas, nuts and Chocolate topped up in your room both evening and morning time! Another great bonus was the free ski sock wash in the boot room - your supplied and net bag hanging in your Ski locker just pop your socks in by 6pm and they are delivered back freshly laundered the next morning! The food was exceptional .... different themes every night we especially enjoy the Raclette, Fondue and Swiss meats night they also have a vast wine list which is organised by there own Sommelier! Just one more thing to add - we can't wait for our next visit!
"Perfect hotel to stay"
We were there already twice and want to go back this year its a place to recomend ! Perfect for familys. Only 50m away from the skilift, they have a small but really nice spa and for us they have a good buffet for the breakfast. Very friendly staff. And The hotel is close to the citycenter.
"One of the best ski hotels"
I was in Zermatt for 9 days over Christmas with a group of 8 people from our family. This is the 10th year we go skiing for Christmas, but the first time in Zermatt. We all agreed that this was the best hotel we had stayed at a ski resort. The location is great, the rooms are very good, the staff is extremely friendly and helpful. We will for sure stay again at Hotel National the next time we come to Zermatt.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM