of TripAdvisor Travelers recommend this hotel
This hotel is so quaint and charming in the best sense of the words. Zermat is a small town at the base of the Matterhorn and this hotel is like a five minute from the train station. First, the exterior is draped in colorful flowers and is gorgeous (we stayed here the first week of September). Next, the hospitality was impeccable. We were given complimentary snacks/beverage upon arrival as well as warm hand towels. The best part was that we were given an upgraded room with a balcony and a view of the Matterhorn. Amazing! I definitely recommend this hotel.
"Lovely rooms and staff"
We stayed at this hotel for three nights in Switzerland. Plusses - wonderful friendly staff not only in the front office but also in the restaurant. Our room had a nice balcony and view of the Matterhorn. Minuses - the Matterhorn view rooms also got some of the noise from the Gonnergat train that went up the mountain (and started fairly early in the morning). We were happy with our stay there and would recommend this hotel highly.
The hotel was absolutely beautiful! Also the hotel staff were some of the nicest and most helpful people ever! Particularly the desk concierge named Fabio, he made the experience really helping us to have the best possible stay in Zermatt possible! Super friendly and positive! Also the food was amazing, especially the huge fresh breakfast spread!! With food and beverage there are two people that come to mind specifically. The bartender Mehmet was amazing! Great drinks and very professional service, you can tell he takes his job very seriously! At the same time he is super friendly and easy to talk to, great balance! Also our French waiter, I cannot recall his name but he really was one of the nicest people, very cheerful and funny! We looked forward to dinner and breakfast both nights and each morning because the staff was so awesome! Oh and let's not leave out that the hotels location was PERFECT! Right next to two lifts and a straight shot to the third and a 5 minute walk from the train station, also restaurants and cafes all around! All in all, 5 star hotel, 5 star employees, 5 star food, 5 star experience! Would definitely recommend!
"Lovely mountain resort hotel "
My husband and I stayed at this hotel for 2 nights in mid September for our wedding anniversary. The reception staff were very welcoming on arrival, showing us to our room and explaining the facilities. The room was spacious and very comfortable, with complimentary spring water and fruit. There was also a well-stocked mini bar. We had been upgraded to a Matterhorn view room, though unfortunately the weather was such that we only saw it from our balcony once! We were offered a complimentary welcome drink (any drink on the bar menu) each, which we enjoyed at the cosy bar. We used the wellness centre (limited opening hours) and pool, which were both great, with lots of different treatment facilities. We also had dinner on one night, choosing the set menu, which was very good value (29chf for 3 courses) compared to other restaurants in Zermatt. The food was lovely, service quick and friendly and atmosphere cosy and relaxed. The choice at breakfast was extensive and the quality good. The service, again, was really friendly and prompt. The hotel offers free taxis from and to the station on arrival and departure, but it is only a 5 minute level walk. It's in a great location for exploring Zermatt, the Gornergrat railway and rothorn paradise cable car. A great option for a stay in Zermatt. We would choose to stay here again.
"Affordable and pleasant"
A nice and small hotel about 5 min drive from the station. Little far away from the main restaurant strip. Hotel staff are very helpful. The rooms were clean and well equipped with basic amenities however there was no fan or AC for warm days. Recommended for short stays only.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM