of TripAdvisor Travelers recommend this hotel
"Great Family Room in a Great hotel"
It's so hard to find a hotel that has a good family room but Hotel National has, its a split floor room for four, all with proper beds and the children have a single bed each. It's convenient to everything and practically across the road from Sunnegga ski lift and ski hire shops. The staff are very friendly, helpful and recommended some wonderful restaurants and made the reservations for us. Breakfast was great with lots of choice and all good quality. Highly recommend, we would return and stay here again.
"Charming chalet with good breakfast"
We stayed for 1 night in August. The hotel is a bit far from the centre of Zermatt, especially to the cable car for the Matterhorn Glacier Paradise, which is about a 20-min walk. Since we came to Zermatt to hike, the distance did not bother us. We love the charming chalet style of the hotel. Service was very good from check in to check out, and the welcome drink was a nice touch. The indoor pool was very beautiful and peaceful, and we enjoyed a swim after a long day of hiking. The breakfast was very good and had a decent selection of food. We booked a mountain view room but didn't get much of a view since our room was on the second floor. The gornergratbahn (cogwheel train) went directly past our window. However, since it was only operational 7AM - 7PM, the noise didn't bother us too much. Although the bed was a bit on the hard side, we slept very well after a long day of hiking.
"1st time ski trip to Zermatt"
Two couples came to Zermatt for some skiing. We spent 3 nights at the hotel. Rooms 405 & 410. Both had views of the matterhorn. I travel extensively it's a rare time that a hotel is small enough to offer real services while being cozy. I don't give 5 stars, but our stay deserves it. There is no drama at the hotel, they provide a true Swiss feel ( not an American remake ) . Breakfast was totally understated, they mentioned it was included but it was so extensive it should be the a lead story. The bar and dinner are not full of want a be's . Every age at the bar with fine dinner alternatives. The manager : Line Fevrier is always about, She has a gentle smile and the staff takes her lead. The hotel is directly across from the Mtn access ( Sunnagga lift ) it made it so nice. My wife and I as well as our friends will return. This is a great vibe.
"Great place to stay"
This is a nice hotel , it's a relaxed chalet style. The staff is amazing, every one is helpful and kind. My husband injured himself skiing and they have been really great with ice packs and help. Bastion at the bar is the best! Friendly, makes great drinks and welcomes you to Zermatt in style. Great central location near train, ski lifts and restaurants. The spa area is fine, a bit dated, but totally functions and is clean. I would stay here again.
"Cheerful and Charming"
Everyone you meet in this hotel--from Leonie and Daniela at reception; Bastien and Mehmet at the bar; the servers at breakfast; the omelette maker; the shuttle driver; the ladies who place the chocolates on your pillows--is genuinely friendly, welcoming and accommodating. A sure sign of excellent management and staffing. Our room was spotless; the bed comfortable, and the little balcony a pleasant place for a quiet sunbathe or cigarette. Breakfasts are simply superb -- with an array of glorious breads, cheeses, meats, egg dishes, cereals, citrus and assorted fresh fruit, yogurts, lovely jams, freshly squeezed juices from which to choose, we found we didn't need lunch. The ski room, with the offer of daily ski sock washes and boot disinfecting, was a much appreciated bonus for us as was use of the spa, with its steam room, sauna, whirlpool, dream shower and alternating hot and cold foot pools. When there was a glitch upon check-out, Fabio, the manager, handled the situation with incredible graciousness and efficiency. A marvellous experience, overall. Keep up the stellar work, Hotel National and crew!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM