of TripAdvisor Travelers recommend this hotel
"Great place to stay"
This is a nice hotel , it's a relaxed chalet style. The staff is amazing, every one is helpful and kind. My husband injured himself skiing and they have been really great with ice packs and help. Bastion at the bar is the best! Friendly, makes great drinks and welcomes you to Zermatt in style. Great central location near train, ski lifts and restaurants. The spa area is fine, a bit dated, but totally functions and is clean. I would stay here again.
"Cheerful and Charming"
Everyone you meet in this hotel--from Leonie and Daniela at reception; Bastien and Mehmet at the bar; the servers at breakfast; the omelette maker; the shuttle driver; the ladies who place the chocolates on your pillows--is genuinely friendly, welcoming and accommodating. A sure sign of excellent management and staffing. Our room was spotless; the bed comfortable, and the little balcony a pleasant place for a quiet sunbathe or cigarette. Breakfasts are simply superb -- with an array of glorious breads, cheeses, meats, egg dishes, cereals, citrus and assorted fresh fruit, yogurts, lovely jams, freshly squeezed juices from which to choose, we found we didn't need lunch. The ski room, with the offer of daily ski sock washes and boot disinfecting, was a much appreciated bonus for us as was use of the spa, with its steam room, sauna, whirlpool, dream shower and alternating hot and cold foot pools. When there was a glitch upon check-out, Fabio, the manager, handled the situation with incredible graciousness and efficiency. A marvellous experience, overall. Keep up the stellar work, Hotel National and crew!
"Hotel National Zermat"
I am a world traveler and this may very likely be the best hotel I've ever been too. The staff here is wonderful. Whether the front desk or the restaurant every single staff member is genuine and gracious . Fabio greeted and welcomed us almost as if he was inviting us as a guest in his own house . The restaurant staff likewise treated us well. You are about a 5 minute walked removed from the denser part of town so that offers a quieter stay for sure . The rooms are lovely and the spa was absolutely wonderful and well maintained . I truely look forward to coming back and again I thank the staff for a wonderful stay .
A swiss style hotel in the perfect location for skiing as it is just a short stroll to the ski lifts. The staff were warm, friendly and very helpful. The family room with a loft was spacious and very comfortable, with a wonderful view of the Matterhorn. Tasty breakfast was also included in the price. We will definitely stay here again.
"they won't see us here any soon"
This is not a 4 stars hotel. No way. Spa is average, hotel overpriced and service is mediocre. Buffet dinner for 65chf, I honestly eat better at the work cafeteria. But the worst of all is the service. Let's see, in chronological order: 1) when we booked they said they would call back to confirm by noon. They did not call back and at 13:00 we had to call back. 2) I had a very important letter to send. I asked reception and they told me you can give it to us. I thanked them but I replied I wanted to do it personally. The receptionist told me there is a mail box in front of us or you can bring it to the post. Being Friday night I was afraid Saturday the post would not pick up my letter, but the receptionist told us twice that as long as I do it before 17:00 on a Saturday I would be fine. On Sat I go to the post at 11:45. The post is closed. The mail box outside says they pick up the letters last time at 11:00, on Saturday. 3) we booked a package including 55 minutes massage per person. My wife double check with them but at the end we get only 40 minutes per person. At check out time we ask for explanations. They tell us "sorry, there must have been a mistake on internet". They thought they could just get away with it. So I insisted and finally they admitted the receptionist had made a mistake communicating to the massage folks the amount of time. Fine, so what's the compensation for the mistake' Nothing at all. No discount, no voucher. 4) we ask to book a restaurant on Saturday. The guy at the reception said he would do it and would call us back in the room. After one hour we go back and ask about the confirmation. He said he did not do it. Then he tried right away and the restaurant was fully booked.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM