"Great service but room cleanliness was a concern"
Hotel Nikko was, overall, a good night's stay. Convenient location for Union Square and a short walk from the Powell St BART station. Friendly and efficient staff, a nice lobby (with adjacent Starbucks) for hanging out with friends. Our room had a nice city view and comfortable king bed, and was fine for a one-night stay. However... cleanliness was a concern as we found debris on the chair and other stuff on the carpet that did not inspire us as to the housekeeping. Furnishings (especially the carpet) appeared a bit worn. Considering everything, they earn a "very good" rating from us.
Everything is top of the line. Best guest service ever!! We stay here every time we are in SF. They remember us by name and remember our special occasions, such as Birthdays. We can't wait for our next visit!!
"nice to return to a tried and tested place..."
am returning to this same hotel after about a year. Last year the hotel was renovating the pool area and now the renovation is done. Am again greeted by the friendly bell hop at the hotel entrance, and as expected, my check in to the hotel was a breeze. Flew in from across the globe (Philippines) and really needed to rest and adjust to the jet lag as soon as possible. I didn't get the room upgrade that I was given last year (2 double beds), but just the same my room was upgraded from a petite queen room to a regular queen room. Hotel location was key, I was attending a conference at Moscone for a couple of days and had to drive down to L.A. after the conference. It helped that the hotel was just a block away from the car rental garage. My wife complained about the water pressure at the shower but other than everything was fine. I would definitely choose this hotel again in my next visit to SAN FO.
Hotel has excellent location, close to everything. Staff is very friendly and helpful, rooms are clean, modern and comfortable. On our special date we've got a compliment from hotel staff, thanks for that :)
The room isn't as spacious as I had expected. There wasn't enough chairs to sit around when we had two visitors. So two out of 4 of us needed to sit by the huge window while chatting. The in room water bottles have very unique design but expensive - $6.50 per bottle. But it tasted good - it could be psychological effect. LOL! Bath room was a bit bigger than typical SF hotels. The city view was very nice - high and wide. By the way, the ground floor where they have quite a spacious drive through to load and unload guests. The valid staffs were nice and courteous. They allowed our friends to wait in the car for a while. So they didn't need to to the hefty parking fee. This is a big plus by comparing with nearby SF hotels too.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM