of TripAdvisor Travelers recommend this hotel
"This is a piece of Japan in Macau"
There is no way you will not be pleased at Hotel Okura. They treat you as a king just from the lobby all the way to your room! Excellent facilities- Location' the Galaxy complex is a piece of paradise on earth.
"Japanese attention to detail in its finest"
Lately, Okura has become our favorite hotel in Macau, particular when a flush of new hotels opening up and the service upon opening is always disappointing and annoying. We had a casual dinner at Terrace and Allan gave us a Michelin star service. Staff truly understands guests' needs. Room is clean and has a clear Japanese feel to it. Room is very quiet despite we were on the executive lounge floor. We could not hear a thing so sleep quality is very good. There is some smoking smell in the lobby but as soon as the door is closed, I can't smell any - so works for me.
"Excellent room & service"
I visited this hotel with my family. Rooms are clean & perfect. My family enjoy Jacuzzi & Sauna facilities inside our room. The service is excellent. We feel more than 5 star service during the whole stay . Its Japanese 5 Star service, heartfelt & warm .
"Leaves Las Vegas for dead"
First class accommodation and the high standard service of the Hotel Okura chain.Lovely pool overlooking China on the 29th floor and the use of the largest wave pool in Asia including the water rapid slides.The breakfast at the adjacent Festiva restaurant ,the best in town and a 50% discount for seniors .
First of all, I would like to thanks to the staff from Okura. I really had a great and surprised birthday trip. I bought a package from Travelzoo on 5 Jan, and would like to make a reservation on 8 Jan. I made the reservation via Email, they confirmed me within that day. At that day, I wanted to have a early check in. But they couldn't make it due to the room was not ready. And I waited until 3p.m they room still wasn't ready. And they upgarde my room immediately to the hotel 2nd grade room ( I forgot the name of the room). I was so surprised that they upgrade my room for twice time. Especially, I would like to thanks Wilson from 6/F reception. He is really helpful and nice. He introduced the room to us. The room is really nice and clean. In the late afternoon, the staff sent us a bottle of red wine to welcome us. That was really surprising! Be honest, I didn't pay much in buying the package, however, I got more than I expend. I will definitely go back to Hotel Okura! Once again, thank you so much for your professional service. I am really appreciate. It is really memorable.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM