of TripAdvisor Travelers recommend this hotel
"Hotel Okura Macau"
My last name is Lui, and I stayed in suite room 2558 during 4/14-17, 2017. I stayed at most Macau hotels already, and can say Hotel Okura Macau has the best staff by far. Everyone is very polite, helpful, tidy and eager to help. Not sure if this is because I stayed at a suite. A hotel staff (I think Grace) spent 15-30 mins tirelessly explained how to get from the hotel to the nearest Catholic church. Another staff gave insightful recommendation to restaurants nearby. Cleaning staff proactively offered extra bottles of water, because she noticed I have a three year old child and therefore could use the water for milk powder and etc. Kitchen staff went extra miles to accommodate for my child's dietary preference. The facilities especially the water pools are really good, but then many hotels have great facilities as well. Okura's very well trained staff is what makes the hotel really stand out.
We just finished a four day visit in Okura, Staff are friendly as usual, suite are clean and tidy as usual. What surprise me is most of the staff in the Executive Lounge knew it is closed to my birthday, they greet me with a birthday cake and a birthday song. I do feel a little embarrassed on that. The reason that I choose Okura is because they always know my needs and everything has been set before I come. I felt so relief and relax. I do enjoy my holiday very very much. Special thanks to Gloria and all the staff in the Executive Lounge. Although, the price is a bit higher in view of so many new hotels in Macau but you knew it's worth it.
"Personalised pillowcases "
We would just like to personally thank the GM of Okura for making our last evening in Macau so special. The icing on the cake was the personalised pillowcases, that he even sent out to us on our new adventure.. The suite was fantastic, couldnt ask for anything more. We highly recommend it. Thanks again for making it fantastic.
"Excellent service and outdoor pool"
Provide excellent service with polite and helpful staff. Nice outdoor pool area and big room.Very large shopping centre is right at the hotel. Only one point is the shuttle bus service of Galaxy is too early to stop like Taipan line at 9 pm etc
Before and during our stay Hotel Okura provided excellent service. Rooms are spacious, clean with comfortable beds and nice interior design. Breakfast was with various choices. All in total we enjoyed our stay there, and we will go next time again to hotel Okura.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM