of TripAdvisor Travelers recommend this hotel
"A regret of only a short stay arrangement at Hotel Okura Macau"
The service and facility of Hotel Okura Macau are unexpectedly excellent during my stay during 16 and 17 March 2017. My wife and I did enjoy staying at Hotel Okura Macau but having a little bit regret on our itinerary that we just stayed for one night only. According to its services and facilities provided, it is worthy to stay at least two nights or even a week to enjoy a relaxing holiday and the hospitality rendered by its staff. We would definitely re-visit Hotel Okura Macau next time and strongly recommended to my colleagues and friends.
The hotel very big and nice. All saff very friendlly. If i have a changce i will go there once more time. The food very nice, because this hotel belong japan so all the unities look like the japanese.
"Unforgettable stay in Hotel Okura Macau"
A wonderful day. To be honest, I am planning to surprise my wife with flowers. But, I never imagine that I could stay in the room with petal and room service with a red wine and a cake. It's super surprising stay. At the same time, I am pretty relax and cozy in Hotel Okura Macau. If I have to recommend the best hotel in Macau, I will choice the Hotel Okura Macau.
"Worst hotel stay ever"
I stayed with my 7mo baby and 61 yo mother, let me tell that this hotel is NOT BABY-FRIENDLY. I am based in HK so travel to Macau frequently like twice a month but I had the WORST experience in my life with this hotel. I have stayed galaxy, JW, Banyan and this hotel @ galaxy macau, more with sands group, and usually I see that they treat pregnant women or family with infant with priority (checkin @ membership counter/ early check in etc...) but this hotel does not have such policy at all. We arrived around 14:25 and hotel' checkin time is 15:00. I admit that I had expected that they would give us early-checkin as we are with baby and it's only 30mins to general checkin time - we were wrong, after all check-in works done they asked to come back at 15:00 sharp because room is not ready -this was funny too as it's monday and seems many empty rooms. We had high-tea set at lobby lounge(staffs here were all great) to kill time and back to the another line for 15min with crying infant to only pick up room key- sure no any extra attention paid. This whole process was done with man staff and one Japanese women wearing Kimono, they were terrible but even worse, they did one thing I will not forget. I gave them my baby' passport as they requested all passports who stay in the room-and yes, the photo looks not very good (as an excuse, it was taken at 1mo and baby did not have good face expression) Then what happened' Both of them looked and LAUGHED at the photo!!!!!!' If you were the parents, should not be hard to understand what I felt that time. It was very very shocking and also sad to me, enough to ruin my Macau stay which was the first time for my mom. Here I note another bad experience with this hotel -baby cot asked at 14:25, was not set when we entered the room and nothing mentioned about it -another staff with kimono was in front of the lift, did not even try to hold the elevator doors(I was holding baby with both hands, this staff might have WHO CARES policy -at the breakfast, there were many empty seats and sofa seats and what they gave us is the one in front of toilet -breakfast is worse then the domestic airport lounge if you look for the hotel with similar price, I recommend you to go galaxy hotel or JW at galaxy macau OR sheraton @sands has great hospitality and baby/kids friendly.
"Top-of-the-line in luxury even by Macau standards"
The Okura is opulent, with excellent service. Our room was quite luxurious and incredibly comfortable. We had an issue at breakfast one day, which the staff quickly resolved in splendid fashion. The Okura is part of the larger Galaxy complex, together providing an excellent range of integrated facilities.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM