of TripAdvisor Travelers recommend this hotel
Hotel Okura one of the best five star hotels in macau under galaxy macau with a promenade shops and connecting bridge to the new broadway hotel. The only down side of Hotel Okura is the check-in, i don't know if it is their policy to check-in at exactly 3pm, maybe the hotel was jumpacked because we arrived before 2pm, but the front desk Ami or Armi assure us that we can check out at 12 noon the following day which the hotel policy was 11am check out. Over all, I will give an excellent rating for Hotel Okura for the hotel staffs specially Jet (bell boy) and Sally (room service). Will definitely return to this hotel.
"Excellent Service and room"
I went there with my boyfriend for a short trip from Hong Kong. And the staff are friendly and super nice, indoor pool is excellent with a beautiful view of another side of Macau! Staff Joyce from executive lounge is really helpful, explain shuttle service and hotel facility with patience! The room is exactly the same as it describe on the website, very clean room and outstanding bath! Just one thing we missed was the male sauna and steam room is closed for service:( But still will definitely visit again!
Stayed at the Galaxy Okura in a junior club suite on the 27th floor ,had all the trimmings club lounge excess, Wow what a truely wonderful hotel and fantastic staff ,treated us to a beautiful birthday cake with wine ,all set up on our return from dinner ,such a lovely surprise ,highly recommend this hotel in Macau,excellent staff ,very helpful and friendly, the suite was beautiful ,lovely ammenities,good views, THANKYOU galaxy okura for a fantastic stay 17th nov 2016
"High standards of guest service and great room"
1. Reservation staff were truly professional and considerate in accommodating our needs (wedding anniversary) by offering a free upgrade of our room with excellent scenic view. 2. Guest Relations staff took initiative in contacting us to offer cake and card as a token of complimentary service in celebrating our wedding anniversary stay. We felt warm and surprised by such initiative. 3. Reception staff offered superb VIP check-in service. They were very attentive and considerate in services, in addition to offering us drinks, snacks and even instant photo shooting while we were waiting for the check-in procedure. In general, we felt we were highly respected by their welcoming courtesy and professional services as their guests. The services are superb. Overall, we highly recommend Hotel Okura Macau to anyone who is looking for a high quality hotel for his/her stay in Macau.
日本のホテルならでは落ち着きとサービス。ホテル全体がとっても綺麗で清潔。お部屋のアメニティーもそろっており、ロクシタンだったのもうれしかった。スタッフの皆さんはとってもフレンドリーで質問すれば直ぐに笑顔返答、困ることがまったくなかった。 Great Japanese hospitality, one step into the hotel and you forget the outside crowd and noise and glittering lights. The hotel is clean, clam and the staff are friendly and ready to help. Worth the pay.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM