I stayed at the Hotel Palace for 3 nights. My room was a business deluxe. The room was clean, comfortable and spacious. The bed was actually amazingly comfortable. The food and service in the restaurant and bar of the hotel is fantastic. The location was great as it was just a few minutes walk to the city centre and shopping area. There is also a spa in the hotel and a wide choice for breakfast with a selection of fresh breads and cheese. I highly recommend this hotel for business and for pleasure.
There aren't many things these days one truly expects from a hotel that has pretty decent reviews but an internet and television that works are among those few. It was unbelievable that immediately after checking in for a three night stay where I called the front desk that the TV did wasn't working, that the problem was not resolved. Since I was pretty involved with a conference at the hotel and the only channel worth watching was CNN, I didn't pursue the issue further. The crappy internet service was a bigger problem. This day and age it's unimaginable that in a hotel in the middle of Berlin that anything but workable service be an expectation. Poor signal, constantly being dropped, long load times, the internet service was completely unacceptable. Although the staff was friendly especially the front desk, I would find somewhere else to stay if having access to acceptable internet service is a requirement.
Stayed her for 4 nights on long weekend break. Room and bed were cozy and comfy. Located 45min walk from main attarctions but has nearby links with both bus and train lines. Didn't have breakfast here as it was very expensive (€25.00 pp). No small shop or such nearby which was a minor inconvenience. Overall great experience.
"Great room, great service, great breakfast"
Very convenient location and the staff was very helpful at all times. No complaints about the room either, but my favorite part was the impressive hotel buffet, really among the better ones I have seen in any hotel (and I stay at a lot of them).
This hotel is supposed to be the best of the best but they are quite okayish. I was there for business and stayed three nights. The check in process was wrongly done so after one night someone came to my door to ask me to leave the room. At the check in they specifically said I would not have to leave the room. Secondly, at check out they billed me the city tax when I specifically gave them my business card and they knew I was staying on a business trip. really average customer service.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM