of TripAdvisor Travelers recommend this hotel
"The property is tired."
I have stayed at the Palomar many times on business. This is the first disappointing experience. The lobby is under construction and the check in desk is on the 6th floor; however, this is understandably a temporary inconvenience. The main disappointment was the condition of the room -- a so-called premier spa suite. The sofa and carpet were soiled and the room was in need of refurbishment. I suspect, and hope, that is coming after the lobby is redone.
I have stayed here with my family three times in the last few months (June, July and again in November). The first one was great, second even better, and third was very poor. Each time we stayed in a suite - which we had booked. Reception staff were not particularly welcoming on any of our stays, though valet were efficient. The most recent trip the hotel felt tired and wasn't particularly well maintained. When we arrived, our room was freezing, the sofa bed for the children had not been made up, and when we pulled it out to make it up, there was no bed linen! We had maid service fix that for us. The door that separated the bedroom from the sitting area was broken and did not close properly. The front desk has this 'fixed' for us - when we returned, it was better but still did not close completely. Being a Kimpton Rewards member, each time we stayed there were welcome gifts (drinks, nibbles) in our room for us. On this occasion - nothing. No recognition of being a returning guest, or a Rewards member - nothing. Very disappointing. This is meant to be a classy, boutique, deluxe-y hotel. We have many options when it comes to staying in LA - we will be back in 2017 but suspect we'll be staying elsewhere - what a shame as it's surely easier to keep guests that already have a record of staying with you'
"Absolute perfection in the heart of Westwood"
Let me start off by saying that this place is simply and utterly perfection ! Great location, super friendly staff always willing to help as much as they can (I was given early check-in at 9am free of charge), internet is fast, room was huge and very very clean and cozy, great furniture and luxury details, fantastic bed and luxurious bedding, very delicious breakfast and the 5pm free happy hour is just the best ! the common sitting area near the lobby is very cozy and a great place to unwind while meeting other guests, the lobby bathroom is VERY clean and loved the fact that hand towels are neatly folded for the guests - a very nice touch of luxury...all in all a perfect score, very well done team Kimpton Hotel Palomar LA !
I stayed here one night in November 2016. The hotel has a good location on Wilshire Blvd.; it's walking distance to the shops and restaurants on Westwood Blvd. and UCLA and is also close to the high-end shopping of Beverly Hills. The hotel was under renovation during my visit, so the lobby and restaurant were closed. The hotel handled this well, however, with easy signage to temporary check-in and a free continental breakfast in a meeting room. Staff were all warm and welcoming, from bellmen to check-in and check-out. My only complaint is that, even though I did not reserve one, I was put in a handicapped room, which always has its annoyances (shower that floods the bathroom, etc.). That said, the room was well-appointed and in good condition. Average experience with internet; internet is free for members of Kimpton's rewards program. I tried to sign-up online and, after spending several minutes filling-in the information, the form wouldn't go through. Thus, I had to pay for internet, which is annoying. Valet parking was easy and the car was delivered quickly. Hotel delivered a pretty nice experience, particularly given its price point, which was cheaper than several other properties in the area. I would stay again if needed.
"Over promise, under deliver"
Pros: Convenient location near the highway. Valet staff was phenomenal. Service tried very hard to make things right. Cons: Oh so many cons. Didn't notify us they were under renovation because we booked through booking.com not directly through the hotel (and thank goodness they are renovating, the rooms look TIRED), reserved a king deluxe and they oversold our room type and weren't able to honor our reservation the first night they only had a smaller less appealing room available. I was offered a partial refund and a change to a new room the second night but it made for an unpleasant first night stay. While under renovation there is no restaurant in the hotel and room service was over priced and lousy. $50 for pancakes and eggs for 2 that tasted so blah we weren't interested in finishing. I have never written a review before but this place was like a Venus trap, they lure you in online then we were there we saw too late the hotel for what it really was. Buyer beware.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM