of TripAdvisor Travelers recommend this hotel
"Worst hotel I've ever stayed at"
The worst hotel I've ever stayed at. The service is absolutely deplorable and the people who work there should be fired for the way the treat the costumers. I've never stayed at a hotel and been treated so poorly by the management. There was nothing on the website stating that the pool and restaurant were closed. I've stayed at holiday Inns that were 10x nicer. Complete waste of time and money. This hotel is an absolute disgrace. Do yourself a favor and stay anywhere else.
We arrived knowing the lobby had been refurbed and it is great, with a contemporary feel. The staff are friendly and helpful. The room we had (deluxe king) also seemed recently refurbed with a movie theme throughout. We had great views over Wilshire Boulevard from the 15th floor. We wouldn't hesitate to stay here again or recommend it to friends.
"Bang average kimpton experience"
I am a fan of kimpton from when I first visited the Epic in Miami. This is a poor, poor attempt at maintaining the Kimpton brand. Arrival welcome - oh sorry did I disturb your conversation. Surly and curt. I grant you I arrived 5 mins before midnight but hey a smile, a question or even just less surlyness would have been better. Having travelled a long way and desperate for sleep I requested a quiet room. No problems he said and promptly I was given room 1218 next to the lift shaft. Noisy lift workings. So thanks to the surly reception guy who lied about giving me a quiet room. Continental breakfast and in house menu did not have one vegan option between them. Not even soy milk. LA has highest number of vegan in USA and the only option in the hotel was to order in from elsewhere. No free water.......Nice. Yes you have a water chiller in reception but if you don't provide cups then it defeats the object. No matter I will still enjoy the evening wine reception, a Kimpton staple. Nice wine and a full lobby......All trying to speak over the sound of drilling behind the black curtain. Note to manager, curtains are not sound proof. Shower broken and only sends out water hot enough to take your skin off. And here is an odd gripe. Why no comfy chair in the rooms' This is a first for me. Sit at the desk in an office chair or lie on the bed. Ridiculous Pool - closed Gym - couldn't find it View - nice Mini bar prices - sky high Location - decent Valet parking - 45 bucks All in all could have been good but it just wasn't......At all.
"Good Location, Nice Hotel"
I stayed there one night recently and they were going through construction/renovation in the lobby area so my review is based on these circumstances. Having said that, they did a lot to make up for the inconvenience of the lobby construction. As I got off in front of the hotel and found out about the construction I got annoyed that no communication had been made about this before hand (come on how hard is it to send an email'!!) and so this is the negative point I give the management. However, at check-in they offered free continental buffet breakfast to make up for it (and they did this without or before hearing any compalints from me!) and looks like they did for everyone not just me. This made a positive impression on me. The hotel room was nice and clean. The decoration is contemporary and it is tastefully designed. The hallways are nice and wide and clean. The staff were courteous. They generously extended my checkout from noon to 3pm. Overall other than the initial negative, everything else was positive. I would go back if I'm ever staying in LA. By the way, the location is nice because the hotel is among mostly residential buildings. It is walking distance from Westwood village and UCLA campus.
"Terrible Experience and Total Ripoff "
We are at the end of a 12 day stay at a hotel that is under construction with virtually no services available. We read about the renovations and called to discuss what the situation would be when we were due to arrive. Absolutely lied to but since this trip included surgery, we really didn't have an option to pack up and move. Told 24/7 room service. Reality breakfast in the a.m. and after 3 p.m. until we received notice that no more breakfast room service available. Free buffet breakfast with no place to sit. Evening wine a joke. No other services. Room covered in dust. No restaurant. Not a chair to sit on outside other than smoking area. Paid top dollar for property that should have been closed for remodeling. And not within walking distance to anything. Very bad choice. King suite room good layout. That's about the only good thing. Oh, also they charge credit cards in advance based on what they think you might spend. We have traveled the world and never felt like we were totally taken advantage of until this stay.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM