It has very good location and views. The price of the hotel is reasonable.Comment of O. Tze Liang , Singapore the 2016-10-28
convenient location ..easy access to MTR & public transport and food. the staff are helpful & easily approach able But be careful when you take a cab to the hotel. Surprisingly not many cab drivers knew the hotel location unless you tell them the address...
Great central location, close to MTR station and shopping area. Really small room though, but great views from both the room and bathroom. Could do with better lighting in the room, gets really dim at night. The hotel also looks kind of old, not too well maintained, has a weird smell at end of corridor, where my room was. Time for renovation.
"Smokers Paradise/ Non-Smokers Hell"
Booked for a weeks stay based on online reviews. Location is great and the staff are very busy but still professional, our room which was on the 19th (a superior gold room on a non-smoking floor) was musty from previous occupants who obviously smoked heavily and the room ok, although the carpet could have done with a good steam clean wash as it was jet black with dirt/ cigarette smoke. Our issue started the 1st evening as the rooms to either side of ours had smokers in them, and the horrible Chinese tobacco reeks as it gets sucked into the A/C and into our room and the occupants smoke at all hours during the night and morning so as non-smokers its really unpleasant. Reception offered another room, but as mentioned we were on a non-smoking floor already, so what would that achieve ' plus we had a 2nd room adjoining ours booked later that week (when occupants have been caught out smoking they are moved to the 18th which is a smokers floor-supposedly ). When coming back from breakfast and entering the 19th floor the cleaning staff were cleaning the adjacent rooms to us and they stank of that horrible Chinese cigarette smoke. My wife's mum and sister arrived on our second day and at the 3pm room uplift we opened the room up and gagged and coughed it was that thick with the previous occupants smoke, checkout was by 12:00 so the hotel had 3 hours to get something done such as having maintenance open up the windows (our thoughts are that smoking there is so common as to raise no thoughts at all from the floor staff as to the next guests, and if they do complain they do a 'freshen up' whereby the place a water mister up in the room to mask the smell but as mentioned the carpets were jet black so the vapor machine is hopeless, you need to run the A/C fairly well to have clean air in the room-but when the rooms smoke around you......I held open the main door to the 2nd room for 15 minutes but became angry as this was supposed to be a premium hotel. Going to reception to complain about the 2nd adjoing room had us leave for a few hours as they opened up the main windows, that did the job as planned, but we were back to square one again as the non smoking floor was only that in name as we had interconnecting rooms and both A/C'S now pulled in that nasty Chinese tobacco. The manager asked if we would like to move, but the rooms wouldn't adjoin each other and couldn't guarantee that the next rooms to be any better in terms of smokers -even though it would be on another non smoking floor or the same floor just further away. We did a week there and would definitely avoid for the fact of the smoke, as non-smokers reading this will know how horrible it is to breather in that air-times that by ten when its that rank/putrid Chinese cigarette and by how heavily they smoke and you have what we did.The floor staff seemed utterly complacent to it all-it seems completely common for occupants to smoke heavily. The hotel has far too many smokers to have on 'smoking' floors (you would hope that they ask guests when completing an online booking, or upon check in if they are smokers or not but with more smokers than non smokers guess where they go till they are 'discovered'.... the rest of us non-smokers are left to suffer and cough as the tobacco gets pulled in 24/7. My wife's mum and sister will never go back to HK as their travel experience was that low, whereas Singapore to them was utterly fantastic. We won't head there again, Hotel Panorama your management team was flat, few options other than another room, which would have had us playing non-smokers lotto as the rooms turn over quickly and as my wife is six months pregnant and both of us are non-smokers, the reception team there shared the exact same ambivalence as the cleaning staff with NO SENIOR STAFF TAKING RESPONSIBILTY to put things right for the GUEST. It's all about the turnover and occupancy,
"Great location with a supurb view!"
We had some trouble checking in as they couldn't find our booking. The room was very clean with an amazing view! Room was however very small and the bathroom was very difficult to take a shower in as you didn't have much room, felt a bit claustrophobic. Staff were friendly and helpful. Highly recommend to try the restaurant buffet! Had the best lobster there and the food quality was great! Location was great very close to restaurants and cafes with the train station walking distance. Recommend this hotel however ensure to get the superior room and above!
"Fabulous staff and great room with a view!"
Following a recommendation from my sister who stayed here last year, my friend and I recently stayed for 7 nights in a "Club Harbour View" room. The staff in the Club were so very helpful, friendly and knowledgeable. from the moment we checked in (which was very easy with direct access to the Club level) they made our stay very enjoyable. A special thank you to Raymond and to Cherry. The breakfast in AVA restaurant was lovely and the staff friendly. Carol was our waitress everyday and it was a pleasure to see her smiling and welcoming every morning. Our room was a corner twin with a view over Hong Kong Island and harbour. What a place to go to sleep and wake up in!! The beds were comfortable with a choice of hard/soft pillows. The room was always clean and the view from the bathroom unbelievable! Thank you to all the staff for making us so welcome. Will definitely be back!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 10:00 AM