The hotel is situated it the heart of the city centre, in the well known “Alcala” street, right next to the famous “Puerta del Sol” in the historic and monumental district of the city.
Petit Palace Alcala Torre is at a walking distance from the Art Promenade where the three most important museums of the city can be found: Prado Museum, Thyssen Bornemisza Museum and the Modern Art Centre Reina Sofia.
Metro line: Sevilla
Personale molto disponibile e preparato, colazione buona. Ho avuto gratis due biciclette in prestito, molto utili.Comment of A. Paolo , Italy the 2015-06-27
La atención del personal y la ubicación del hotel son excelentes.Comment of L. LAIA , Spain the 2014-07-16
"Amazing Location and Amazingly friendly Staff!"
I would like to begin by thanking all the friendly and helpful Staff at the Hotel, especially those Staff Members in the Breakfast Room, who worked incredibly hard to make the Morning Breakfast a complete success. The Hotel is located in the Centre of Madrid, where all the main attractions are within easy walking distance or by Metro. I would definitely Recommend this Hotel to anyone and plan to stay again myself, in the near future.
"Our home from home"
As usual all the staff were so friendly and always seemed pleased to see us again. The hotel is in a great location within walking distance to Sol and all parts of the city. So much to see and do. Our Hotel is perfect the room is kept spotless and the breakfast is full of dishes that everyone can find something to eat. Irene in the breakfast room is so friendly and makes sure all food is available regardless of how many are eating in. Staff on reception are always ready to help you, and we have found this really good, we will miss our chats about places we have visited. Hope to return for a 9th time.
"The brekfast trap"
First the positive things: Excellent location, nice views, since some of the rooms are located higher up, kind reception, big towels (really nice) the rest : average, be prepared to hear what others do in the toilet all the time since it has a glass door and it doesn't close. My room, 1002 was clean and tidy, nice beds and tv, but had some electrical outlets hanging from the wall, one of them extremely close to the floor just by the shower door where it can easily cause an accident. No drawers no hangers for jackets, prepare to have to manage your luggage on the floor, there is not even a luggage rack in the room. Now to the breakfast, DO NOT pay the fee, DON'T DO IT, it is a trap, and it's not worth it. When I booked in the hotel's page, the fee included the breakfast, I got there and they said it did not, for half the price you can walk 5 meters and get a better breakfast, where you don't have to stand the sun on your face and they serve you the food, you don't have to run 10 times to get things. Everyday things finished in the buffet and were not replaced, got a scolding tone from the girl in the restaurant when I asked her to replace the juice "UN MOMENTITO POR FAVOR", the ham I had to spit it put once, it was uneatable, more than one time glasses and plates were not properly dished, they were sticky or had marks. My sincere advise, avoid it, the city of Madrid has plenty of bars and restaurant that are more worth it, or if you prefer 20 m to your right there is a supermarket where you will find almost anything you need.
"long weekend break in Madrid"
The room was comfortable, very very clean, bathroom supplies restocked each day, the breakfast on offer covered everyone´s request. Front of house staff very helpful and obliging. All other staff were well mannered polite and very efficient. The hotel is perfectly situated to explore the wonderful city of Madrid.
"Very helpful staff"
The rooms were modern and well maintained. The staff was very helpful. When I had a problem with the safe in my room, someone came right away and fixed it. I needed some documents scanned and they cheerfully did so and emailed them to me right away. I had to leave at 5am to go to the airport and they arranged for transportation for me. This was well before breakfast was available, so they packed me a breakfast and put it in my room the night before.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM
Special conditions may apply when booking more than 5 rooms.