The hotel is situated it the heart of the city centre, in the well known “Alcala” street, right next to the famous “Puerta del Sol” in the historic and monumental district of the city.
Petit Palace Alcala Torre is at a walking distance from the Art Promenade where the three most important museums of the city can be found: Prado Museum, Thyssen Bornemisza Museum and the Modern Art Centre Reina Sofia.
Metro line: Sevilla
Personale molto disponibile e preparato, colazione buona. Ho avuto gratis due biciclette in prestito, molto utili.Comment of A. Paolo , Italy the 2015-06-27
La atención del personal y la ubicación del hotel son excelentes.Comment of L. LAIA , Spain the 2014-07-16
"Solid option that'll cover all bases"
This one ticked all the boxes for us. Good loctation, nice room, helpful staff, good breakfast, very good shower. Can't really complain EXCEPT our room had a persistent, unpleasant odour which seemed to be plumbing related. Wasn't present in the rest of the hotel and I don't expect it to be the norm for every room.
The location of the hotel was ideal, you were within walking distance of so many lovely restaurants/bars and squares for enjoying the sun, the food market was really close also as was the huge park. The staff were really friendly and helpful. The hotel room was quite small but was fine for what we needed. I would go back!
"Fantastic views and breakfast!"
I had the most fantastic views from my room. The skyline of Madrid. Beautiful sunset that evening. The breakfast range was impressive, with food for people with special requirements. Very friendly reception staff.
"Weekend Madrid "
Good location, very friendly staff. Breakfast was good. And the hotel has a nice view of the city. Free thee and coffee and water available in the lobby. The hotel is just outside the center, walking distance is about 3 minutes.
"Ok Stay in Center of Town"
We stayed 2 nights at a 2nd floor room facing a noisy street at the hotel as part of a Fleetway tour package that included breakfast to Madrid. We asked for a higher floor room and was denied stating unavailability. The room's AC didn't work because no matter how it was adjusted, hot air still flowed in. So, we opened the windows to levitate the stifling heat and stuffiness. Good thing, we were out all the time. We cracked open the window to sleep at night, but then we heard all the street noises right below. We didn't complain because the hotel staff (especially the female reception clerk at the time we checked in kind of said something in Catalan to her male counterpart when I asked for a higher floor). And the fact that we were only there for two nights, so we dealt with it. It was nice of the hotel to give us a complimentary sparkling wine with chocolates in our room as we arrived late on Valentin's Day. That kind of help offset the dark (dimly lit), tiny, compact and non-working AC hotel room. There were also 2 bottles of water in the hotel room and we checked with the front reception to make sure that they were free as well as the sparkling wine and chocolates since there weren't any note saying they were not. We were told they were free for our use. Later, when we were checking out, we were told we owed them 8 euros for using 4 bottles. We told the reception clerk that the clerk who checked us in told us that the water bottles and sparkling wine were complimentary. He asked for the reception clerk's name and we gave him his name. He then pointed to the hot water and coffee station in the reception/waiting area and said these were complimentary. Okay, so we slated that as a language miscommunication. I paid the 8 Euros (quite expensive since you can buy bottled water for 1 Euro or less at the nearby market) and told them that they should put a sign on the bottles stating that they were not complimentary so to minimize confusion. The check-in reception clerk was patient in giving us direction and overall very cordial and helpful. He told us about the Lobby Market Restaurant on Gran Via (near the Metroplis building) which was the best set meal we ate in Madrid. The food was delicious and inexpensive, only 26 Euros for two. It came with a choice of a starter, entree, dessert and a beverage or coffee (very good, strong, tasty coffee). The only thing good about the hotel was its close promximity to all the attractions of the area. The Metro is also close by within 5-10 mins depending how fast you walk. Our stay included breakfast. The buffet was only a continental fare without any hot food being offered. The stay was was okay. Most likely, we would not recommend any friends or family staying here.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM
Special conditions may apply when booking more than 5 rooms.