The hotel is situated it the heart of the city centre, in the well known “Alcala” street, right next to the famous “Puerta del Sol” in the historic and monumental district of the city.
Petit Palace Alcala Torre is at a walking distance from the Art Promenade where the three most important museums of the city can be found: Prado Museum, Thyssen Bornemisza Museum and the Modern Art Centre Reina Sofia.
Metro line: Sevilla
Personale molto disponibile e preparato, colazione buona. Ho avuto gratis due biciclette in prestito, molto utili.Comment of A. Paolo , Italy the 2015-06-27
La atención del personal y la ubicación del hotel son excelentes.Comment of L. LAIA , Spain the 2014-07-16
"Great Hotel for the money and location......"
The staff, hotel, location are all excellent. We stayed for four nights/ five days and had a great time. We had a lovely room on the 11th floor (1102), with a partial view, good bathroom and plenty space. I found the staff extra friendly, the rooms bigger than average, the beds lovely and comfortable, the space to store things prore than big enough, a massive 50 inch TV. Then there was the Cava and chocolates for my wifes birthday, the whole experience was good. Five, ten minutes to key Madrid sites, good places to eat and drink locally, great shopping nearby, airport bus stop 10 minutes walk away. Things to improve, well the AC is weird, keep it at 22oC it works fine, go lower, it doesnt work. The pressure on the fantastic shower could be better on the 11th floor, a simple pump would sort that. I would add a chest of drawers too, for pants, socks and private things, but these are mere quibles, its a great hotel, highly recommended. Ask for the 11th floor,ideally facing C/Alcala.
"Excellent Location/Friendly Front Desk"
The location of the hotel was ideal. Walking distance to Sol but far enough where it's too loud in the evening. The front desk was also very helpful and friendly, giving us a map and circling all the museums nearby. The lobby has free water and coffee which is great. You can also rent out bikes to explore the city with. I wanted to rate the hotel higher but I had some money stolen from my wallet after housekeeping visited the room. I went upstairs for breakfast and came back to my room about 30 minutes later and 120 Euro was missing from my wallet and the windows to our room were wide open. It was my last day in the city also, so not the greatest way to end my trip.
The best part of the hotel is the location. I came to Madrid for two days and had almost everything walking distance. The rooms are also very comfortable, silent and clean. Overall a very nice experience, but dont expect a real luxury hotel.
"Really Good Staff"
The room we stayed was really good in terms of space, comfort etc. The high light of the hotel is the staff, they were extremely sweet and a pleasure to deal with. The location of the hotel is great. I would recommend this place.
"Poor hotel. "
Having travelled and spending time in over 400 hotels around the world, Madrid was disappointing. The ratings says 4 stars but it's a 2 star at best. It's more or a inner city travel lodge than a hotel. If you do end up staying then never stay on first floor. No matter what as it use to be where the storage and laundry area is, but they made it smaller and added several rooms which they try to rent. Every morning at around 6pm they start work and the corridor is full of cages with laundry and the smell gets into the rooms. The room must be the smallest ever I have stayed in. Room was clean and shower ok. They do not have tea or coffee facilities. You have to go to lobby to get your self. On our visit we could not have as machine was broken on first day. No ice either😡. Not working. No cold water coz no cups or glasses at dispenser. Second day. Can't use coffee machine from 7am to 1pm as you have to go to breakfast restaurant and pay £13 for coffee. Staff agreed to change room but next day said sorry don't have, yet there were plenty rooms empty. Very disappointed. Location is the only advantage of this hotel. It's in the city. Car parking everywhere is underground and about 30 euro a night but hotel discounts takes it to 25 euro. For the money we paid I expected a lot better, looked at nearby hotels and are plenty with in 3 minute walking distance. Much better and about same price.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM
Special conditions may apply when booking more than 5 rooms.