"Grand hotel, good location, average value"
Hotel is a bit dated in its style - grand hotel as opposed to modern (consistent with brand). Service was great. Two complaints - the strawberries they left for me on arrival (nice touch) were beyond their "serve by" date. Second, I opened the half bottle of Robert Mondavi wine in the mini bar (stupid me for not checking) and was charged $60 (for a half bottle). That felt steep. Normally they are $20 even in a high end hotel.
"charming hotel in an excellent location"
This place definitely has old world charm. I loved my experience here and thoroughly enjoyed my stay but the truth is for the money, I personally think there are other 5-star hotels nearby with arguably more value and updates. Some of the positives of the hotel were the sexy bar area, the fantastic service and the incredibly warm and inviting staff. The location off of Madison Ave gives you privacy in a beautiful neighborhood while remaining in walking distance to some of the best parts of town. I would recommend this hotel especially if you want a feeling of old New York.
"Overpriced and outdated"
Maybe the hotel was good long time ago. But now it cannot compete with other top hotels in Manhattan like the Mandarin Oriental or Park Hyatt. The only thing which was good was the friendliness of the staff. The decor is terrible, the elevator old, the breakfast restaurant has a terrible style without any window. I can imagine a much nicer atmosphere for a Easter breakfast. For some extras like muesli and tomatoes, avocados and breakfast potatoes they charged us 160 USD for a breakfast for 2. The Deluxe Suite we had was dark, no soundproof windows, very small bathroom with only one sink, super loud and drafty air-condition, a worn sofa, bad lightning etc. The location is great but this hotel would need a multi million dollar renovation.
Where do I start'' I have reserved 9 days (8 nights) at the Plaza Athenee with my 3 boys ! When we arrived I realised I had forgotten one suitcase at the airport! We arrived at around 20h when I almost collapsed when realising what I had done. Julien , the front desk assistant manager made I don't know how many calls to track my luggage. Next morning the concierge team made the rest and finally got the police who had found my suitcase . Next thing in the morning problem solved! Rick Cook chef concierge Kevin Howard assistant chef concierge, Anthony Silva concierge, Albert Almonte guest service manager, Chan Jose Jean Robert at the entrance and Robert at security; all of these mentioned made our stay so special and precious . The service is top notch, quick, efficient always wanting you to feel at home. A great thank you to all of you. 5 more days to go with you all in this lovely place. I'll be back for sure :-)
"Always Warm & Professional"
Hard to beat the PA ... always accommodating ... see the same team every time we stay there -- which is often. They will make right anything you find problematic and since you know that's the MO, you can relax about your stay.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 1:00 PM
Please note that the hotel pool will be closed from 20th May 2015 to 31st July 2015 for remodelling project. During this period, the hotel provides alternative arrangements for pool facilities from neighbouring hotels.