"Fantastic First Stay"
I really enjoyed the weekend that I spent here. The staff is certainly the highlight. From the doormen, to the front desk staff, the bartenders, etc, everyone was friendly, knowledgeable and helpful. The gentleman that showed me to my room went through everything in the room with me-showed me where everything was, how to control the temperature, etc. The room was lovely. Bed was VERY comfortable. I do wish there was better seating options for watching the TV. There were just two chairs that had to be moved to face the TV full on. Speaking of the TV-what a selection of channels! All the premium channels AND on demand. Never had that big of a selection at a hotel before. I had room service on two occasions. It was pretty good. For the price I was a little disappointed in the lunch I got. I was also disappointed that when I ordered a small plate of cookies I was also charged the $6 "set up fee". I understand they charged that when they need to set up a full table setting in your room but the cookies were literally just on a small plate. It was one of the only times where I felt the hotel was just ripping me off. The cookies were $15 already, the $6 just seemed excessive. Know that the prices in the bar/restaurant are outrageous ($22 for Tito's, $24 for a glass of wine that retails for $7 a bottle, etc.) but it's to be expected at a five star hotel on Park Ave. I also wasn't impressed with their cocktail menu. Didn't seem too creative and there was a lot of "fruity" drinks. Still, I recommended heading down for a drink before you head out or a night cap. The bar area is very cozy and the two bartenders were very professional and friendly. Aside from those small issues I really enjoyed my stay and would stay again if I got a great deal. The location is fantastic. It's nice to stay in a peaceful location after hitting the town.
"Good location but room dated"
Just one night here to start our 10 day NY holiday. Good location in an expensive area, but our room was really quite dated and not very large. (408). Not sure how this could be called 5 star. Staff pleasant and polite. Lobby being renovated.
"FAB luxury in great location"
Stay here occasionally, and the service and location is outstanding. Ask for the newer, updated rooms if available. The food is great and the bar is very elegant. Madison and 5th avenue shopping is a short walk, plus tons of great restaurants within walking distance.
"Excellent repeat visit"
One has many choices in New York to stay and as part of LHW Unlimited there are 4 or 5 options. Stayed here for a weekend prior to going overseas to Africa and Paris. Great value for the money. Upgraded to suite with a large tiring area and balcony along with a sun room. Service impeccable. Had breakfast in the hotel and it was great. Location near Central Park makes it very convenient. Highly recommend and will return. Thank you
First time using this lovely hotel but not my last. Small hotel with excellent rooms and service. Unfurtenatelly, restaurant was closed so we took a chance to eat at the bar. Not worth it, food was mediocre at best except the French fries. Rooms were clean and spacious with plenty of amenities. Concierge and front desk people were friendly. A lovely place to come and stay.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 1:00 PM
Please note that the hotel pool will be closed from 20th May 2015 to 31st July 2015 for remodelling project. During this period, the hotel provides alternative arrangements for pool facilities from neighbouring hotels.