This is now my favorite hotel in NYC fabulous location by Central Park and Madison Ave The service is outstanding everyone very friendly classy and polite I was truly amazed If you enjoy 5 star service you will be 100% satisfied Room was beautiful and roomy all I can say I loved it 😃
"Had its day"
Best part was Bellman and Doorman. Had not stayed here for 2/3 years. Before then 8 days a year average.Then chose other Upper East Side hotels. I was immediately reminded why. Check in/desk clerk full of himself. Concierge a dullard. Might be Sunday shift but even using NYC service standard both failed. Desk was even contentious the next day. Check in early' Check out late'No way."You got in early yesterday!" Even though occupancy was so low room rate was 50% off!! Not seedy but dated.Seems as if staff has hand out for everything. Amenities' No coffee.No candies. Unpleasant staff in dated building. Why pay up for a dated hotel with negative service.
"Dream visit in NY"
I have never written to Trip Advisor before but our stay was so exemplary that it warrants high praise!! The hotel is beautiful. All of the staff is warm and gracious. Upon check in we had a mix up that was resolved with the utmost consideration!
"outdated new york city hotel"
LHW claims it offers free breakfast fro their member. Turns out at this hotel they give you a breakfast voucher that does not cover NYC taxes...They should simply not claim that breakfast is included Hotel needs serious upgrade in terms of old carpets, wall paper, etc etc
Understated beauty and elegance at this perfectly located hotel. Quiet and in a fabulous neighborhood with great restaurants and shopping yet close enough to many major NYC attractions. It is the embodiment of luxury and civility.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 1:00 PM
Please note that the hotel pool will be closed from 20th May 2015 to 31st July 2015 for remodelling project. During this period, the hotel provides alternative arrangements for pool facilities from neighbouring hotels.