"Beautiful but shows its age"
We stayed at this hotel for the fist time back in 2001 and I remember it was fantastic. We repeated 10 years later and was still very good. Our last visit last was a little surprise, in a positive and negative way. The staff were professional and helpful, the lobby still looks very impressive and nice. The rooms were renovated a little with some pieces of furniture and wooden floor (although I am quite sure there used to be a carpet floor in the room) which gave it fancier look. The bathroom needs urgent upgrade as we are almost in 2017! The common areas were clean and nice. The price was the second highest in Andorra but still good option, although there are better, newer and cheaper hotels within walking distance. My mobile was broken so I am unable to submit any photos at this occasion. If I visited Andorra again, I would probably look for a different style accommodation next time.
"Mid hotel with a 5 stars insignie"
Location: Very good in Andorra Vella, what gives you the easy acess by foot to city center and quite easy to exit by car to the nearby mountains. Interior & Decor: Old Hotel not meeting the expectations of a 5 star. Staff: For basic needs is ok, friendly at the reception. Other operative staff a little bit arrogant. Rooms: Mid range. Conference rooms and internet availability: Internet worked just fine around all areas of the hotel. Conference rooms without places to plug in your laptop or other devices. Breakfast: Again a mid range breakfast. Price: Aceptable for the quality presented. Around € 130 per pax per night.
I was for ten years ago to this hotel and was fine,for this I return but this time i was really surprise for The change what had,rooms not realy clean and The food in restaurants was bad.The spa its like kinder garden and If you want to relax forget it!The only Good think is The staff is friendly!I think is not The same mánager like for ten years or The had not interés any more in his work.We never come back and my Friends The same!!!
"Beautiful hotel with excellent service"
From the moment we walked in the lobby, we knew we were going to like this hotel. Though I was not a fan of the Abercrombie scent which quickly captured my teenage daughter's attention, the lobby is both beautiful and stylish and a rare find in that it actually offers spacious group seating separate from the restaurant and bar (US hotels take notice of this please). When I complained that our room smelled slightly smokey, the staff was "on it" immediately and solved the problem with the same excellent level of customer service that we saw when we checked in. When asked directions, the staff will leave the counter, walk you outside, and clearly point out where you should walk. If valet is busy, the staff behind the desk will run for your car and refuse any tip. The hotel is one small block from the main shopping strip and the rooms are nicely proportioned with comfortable beds (though the sleeper sofa creaked a lot). I highly recommend the hotel.
A nice 3-night stay at a very reasonable price. We had a few glitches with our room when we first checked in, but the staff took care of everything very quickly. Front desk staff were very helpful with suggestions of things to do as a family. Only wish it were a bit closer to walk to more restaurants in the older part of town. But if you are there to shop, it is a great location.
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 2:00 PM , Check-out: 12:00 PM