This is the supposedly the "it" place to be in Cannes. Most importantly if you are not a repeat customer don't expect to get anything close to a 5 star service. The room was fine. The food, in my opinion, was average. There service was even worse. You will be standing there waiting for somebody to seat you, but they just pass you without a second glance. Even when they finally seat you they don't even come by to take your order until you ask. You basically have to plead for everything. Getting a seat at the pool is difficult as well. If you are not in the front two rows of the pool you might as well be sitting in a empty parking lot with lawn chairs. It is only until you keep tipping that you work your way up to the front. We have stayed at some of the top hotels in the world and there is no excuse for such horrible service. Maybe its just how things are done here. In my opinion they don't seem to care about their new customers. We made the best of it but lets just say I have no plans to come back any time soon.
"Very exquisite,excellent service"
The location and service is excellent! Swimming pool and the lunch at eden rock terrace is amazing. If you stay during film festival you might have to compromise on the arrangement they have for the event they hold in this hotel,but you get to watch and be around beautiful and interesting crowd.
"Old school European elegance in its best"
Stayed 5 nights during my honeymoon last August. What I liked about this hotel is that our stay was exactly as I expected, old school european luxury hotel experience. Attention to details, discreet and efficient service, incredible grounds (exactly as you see in the pictures), spacious room and bathroom (even if you are staying in the "basic" ones, which based on my experience would be presented as suites in some equally expensive luxury hotels). A special note to the bars (both Bellini and the Champagne Lounge) and the barmen. I spent some time every night at the bar waiting my wife to get ready for dinner and had the chance to try several different cocktails, all of which perfectly executed! Very helpful and nice concierge team too. We also had a memorable dinner at the restaurant (Eden Roc). The only wrinkle to the service is the staff at the car entrance gate. Always unfriendly (even after realizing that you actually are a hotel guest), making you feel like an intruder trying to sneak in. At one occasion we had our car searched (truck open), what certainly does not match with the personal service you get elsewhere in the hotel. At a certain point, we actually found it kind of funny and joked about it everytime we arrived at the hotel. There are a lot of remarks in the reviews about the prices charged by the hotel, but if you consider all that is offered (the grounds, the service, the spacious rooms, the pool, the tennis clay courts, sauna etc) and compare to other top hotels in Europe, my conclusion is that the Eden Roc experience is well worth it. My goal now is to come back every year until I can be granted the right to get a front row chair by the pool (that is where you wanna get your sun tanning)!
"Old world glamour"
This is definitely THE place to be in Cap Antibes. Very expensive and certainly not contemporary, but great service and a magnificent setting. Just relax and enjoy being pampered. Try for a room looking at the water.
"Nothing whatsoever to mark it down really"
This is a serious player for one of the best hotel around. An absolutely wonderfully relaxed, tip top hotel and it is rare to find the two work simultaneously. Impeccable service, if at times feeling a little forced, but really can't complain. The elegant pool bar is rather like a cruise liner of old and comes with staff dressed as matelots. It is perfect for a cocktail just poor to sunset. Walking around the grounds the scent of the pines is ever present and the wonderful palms give an exotic air. The trip from the airport was pre-booked, but the prices are €100 overpriced at least, so I recommend you book a "Berline" Uber car instead. You will still get an S Class Mercedes. Reception were very welcoming and even though my room wasn't ready, I was quite prepared to sit on the beautiful terrace sipping an iced tea and watching the beautiful view through the tall pine trees to the sea and the bay beyond. A friend was staying elsewhere in the hotel and she referred to it as "paradise" and she's not far wrong. This will become my new "go to" place for an R&R escape. It isn't cheap, but then really great places rarely are. It is worth every Euro however. It's probably mobbed during the summer months and might be a different atmosphere. The first week in October was still beautiful weather and we hardly saw anyone, which was just perfect. Thank you Hotel du Cap. You lifted my soul.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM