The hotel is located between the city centre and the residential area and adjacent to the main roads linking Burgos with Madrid, Vitoria, Santander and Valladolid. Easy access by motorway and road. Very close to the Arlanzón river and one of the best green spaces of the city.
"Not a 4****s.. Disappointing"
It really felt like a deceiving and a high deception about staying at this hotel. First it's not a 4 stars hotel because quality of bedrooms, service above all is disappointing. Then suddenly it worried even more to see that I felt unsafe, please see pictures. If you put all this together and paying the requested price of a normal 4 stars hotel, this o e it's very expensive for what they deliver in reality. Please don't choose this hotel. Only to finish this review I would highly recommend to the owner, to decrease category and present them selves as a 3***s hotel instead of 4****s.
"Buen Camino thanks to Hotel Puerta de Burgos"
The reception staff were super helpful. We arrived earlier then check in time as we were walking the Camino and the reception staff managed to get us into the room earlier than check in as she knew we were tired. The room was spacious, the bathroom was very modern, clean and nice. We had the best sleep and could not have asked for a better hotel along route.
"Last room available in Burgos"
We were walking the camino and when we arrived in Burgos there was no camino pilgrim accommodation available. We were exhausted and needed to find a bed. We searched and searched and this was the only hotel left with a room available. It was like heaven!! the cleanliness of everything impressed us. The rooms were spacious and the reception staff friendly. location not great but ok if you want to walk.
"Should not be rated a four star hotel. Not even a one star hotel"
Unable to get a drink of any sort between breakfast and 8.30 in the evening. Staff send you to restaurants outside of hotel. The amount of toiletries in bathroom unbelievable. Soap and shower gel so small, not enough for 1 person let alone two. Had to go and buy soap and gel. Only 1 mirror in the whole room and this was a small one above the sink in the bathroom. Unable to get close enough to shave or put makeup on. Huge cracks in window panes, very dangerous. Ran out of cut bread at breakfast. Dreadful place, please warn people. We had to leave early, as did others, but no coffee or anything available before leaving and it was 7am in morning.
"Good value, staff"
Ruth checked us in and could not have been more delightful, such a genuine friendly welcome is rare. The rooms are a little dated but spotlessly clean and comfortable. The bed was large with crispy sheets. We did not have breakfast so can't comment. A friend of mine forgot a charger cake a day or two before which was quickly returned.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM