"not what i expected"
when i arrived at first i had to ask for a change in my room the bathroom was extremely small. everyone is very helpful but the hotel smells life old and definitely needs a renovation. i would not recommend it.
"A Classic, Iconic 5-Star Experience "
As soon as I purchased our airline tickets to Madrid last April, I made reservations through our Whatahotel travel agent at one of my bucket list hotels: The Ritz. I was a little wary about the recent changeover from Belmond to Mandarin Oriental management, and some accounts of the hotel needing renovations, but any concerns melted away the moment we were greeted upon our arrival from the airport. I had arranged in advance for a driver from the Ritz to pick us up at the airport in a house car. While it is significantly more expensive than taking a cab, we like the security of knowing someone will be there to greet us, and we enjoy a little bit of pampering to start off our vacation. Our driver was professional and friendly, and he spoke excellent English has he introduced us to the city during our 25 minute drive. The arrival was seamless, with a phalanx of staff greeting us, taking our luggage, and ushering us into the lobby. I had booked an entry level room through our Whatahotel travel agent, and one of the perks was supposed to be a complimentary upgrade. Unfortunately, as it was New Year's Eve week, the hotel was sold out and no upgrades were available. Still, the front desk manager insisted we were getting the best room in our category and escorted me personally upstairs, while my partner made a beeline for the lobby bar and a glass of cava. Our room was on the sixth floor with an interior view. It was fairly spacious: a small foyer with minibar, the bedroom to the right and the bathroom to the left. The bedroom was furnished in vintage/antique pieces that were of excellent quality and in perfect repair. There was more than enough built in storage to unpack our 9 days worth of clothing and tuck our suitcases out of sight. The bed was very comfortable and clothed in crisp embroidered linens of the very best quality. Unfortunately, the only seating was provided by a single armchair and two dainty side chairs. There was a plate of sweets and a lovely welcome note from the manager on the desk. The small flat screen television rested on a narrow console. The bathroom was surprisingly long, with double sinks, a separate WC, small shower stall, and full sized soaking tub. The bathrobes and towels were the most luxurious we have ever enjoyed--so incredibly plush and heavy. The Penhaligon's toiletries provided (the Quercus line) are among our personal favourites. The original antique carpet in the room could use a through cleaning in areas, but otherwise we enjoyed the room's nostalgic style. We felt like we were sleeping in a cabin on the Titanic or a compartment on the Orient Express! Our first night we decided to dine at the hotel's signature restaurant, Goya, and opt for the chef's tasting menu. The room was beyond elegant, the service was polished to perfection, and the food was delicious. It was the perfect way to kick off our four night stay. Upon retiring to our room, housekeeping had returned and closed the drapes, dimmed the lighting, changed our towels, turned down the bed, placed slippers on linen mats, left chocolates on the pillow, and tidied up our toiletries in the bathroom, arranging them neatly on a cloth. This is exactly what turndown service should be in a five star hotel. We slept in absolute silence for almost ten hours(!), recovering from our transatlantic flight. During the rest of our stay we loved having the Ritz as our home base. The location is perfect: removed far enough from the busy sights for it to be peaceful, but close enough to walk to almost everything worth seeing. The small gym was well equipped and pristinely maintained, making the mandatory workouts bearable. We enjoyed cocktails in the lobby bar a few times, and room service was prompt and excellent. There were only two shortcomings during our stay. One was the daily breakfast buffet: excellent service in a lovely room, but shockingly small with mediocre offerings for a hotel of this class. We stayed at the Alfonso XIII in Seville for four nights after leaving the Ritz, and the breakfast buffet there is spectacular. Mandarin Oriental definitely needs to devote some attention to revamping the breakfast offerings. The other disappointment was regarding New Year's Eve. Since we had an early train to Seville the next morning, we decided not to purchase tickets to the gala that the hotel was hosting. We did not realize there would be nowhere in the hotel to have a drink or order some food that night outside of the gala. When I inquired at the front desk, I was told that even room service would only be able to take orders for "something small." We should have been apprised of this when we checked in; we would have been sure to make other plans. Despite the awkwardness of that last night, our stay at the Ritz was a dream come true. After spending four more nights in Seville, we returned to Madrid for one last night, but we chose the Palace across the street for a different experience. It was also quite lovely...but it was not the Ritz. We hope to return to Madrid in the near future, and we would not consider staying anywhere else.
"COZY and PLEASANT"
Fantastic hotel it definitely live up to the standard of the RITZ hotel worldwide. this is a MUST stay in Madrid if you have the eye for the detail. fantastic Dining and also just for a coffee. I wish we could had stayed there for the new years eve Party with our family but all was sold out so hopefully next year!
"Luxury and superb location"
Great rooms .. super buffet breakfast .. lovely seating area in salons. Staff were too formal and English language skills was just average ... concierge in particular were pretty weak giving poor information .. hotel is however super but staff were disappointing for this level and standard of hotel .. apart from restaurant and room service staff who were excellent ...
"Best Hotel Experience in Madrid"
Every stay at the Hotel Ritz, Madrid is excellent. With its dedicated, helpful staff and amazing location, you can't have a bad vacation when staying here. The rooms are dated, but that should be fixed soon enough. Even if the rooms were never updated, I'd stay here just for the staff. They're fantastic!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM