"Excellent service and location!"
The hotel is walking distance to almost all tourist sites, and is just right across from Museo Del Prado. Having breakfast on the balcony of my room and looking at the museum every morning, was a unique experience. And when you close the balcony window and curtains, there is no light... neither noise! The only thing I can think of the hotel could improve, is to renovate the halls, and replace the carpets. I would recommend The Ritz Madrid to anyone who loves high style and top service.
"A grand old lady!"
The flawless service and gorgeous public spaces made up for rooms that were in need of a refresh. The One bedroom suite overlooked the square was beautiful, spacious and the bathroom was large with all the upscale Ritz amenities and lovely turndown service. The lively lobby lounge was buzzing with Champagne, Cava and Prosecco and lovely Armani, Chanel, and Loewe was everywhere! The restaurant was lavish and I could not have been happier and will be back!
"Excellent Hotel and Perfect Location to Explore Madrid"
The Ritz is next to the Prado museum and is located centrally making it easy to visit important museums and the Palacio Reial. Very close to the Atocha railway station and a half hour's drive to the airport off peak hours. The Hotel was excellent and we loved dining at the Goya Restaurant. The staff and service were excellent. Ask for a room away from the Prado museum (quite noisy). Loved the "European" feel of the rooms. The room also had a safe that could fit our laptops (15" and camera).
"Not sure it can ever be a top hotel again"
I am quite a fan of old school hotels, and was quite excited about trying out the Ritz. For me, it just doesn't work as a top-end hotel. Too faded, too stuffy. It felt almost sad to see something with such a history and sense of its own importance, so visibly fraying at the seams. Start with the pluses: - location is great. - breakfast was delicious. The best I have had in Spain, albeit at a price. What didn't work for me: - the fabric is so tired. My room was chipped and stained. Furniture is old fashioned, but never seems to have been great quality in the first place. Rickety desk chair, cheap wardrobe doors etc. - its smells. The whole hotel is heavily perfumed in that way that seems to mask mustiness. It's overpowering. - even though the staff are nice (as they should be), I didn't get a sense of anyone going the extra mile or any real warmth for the guests. It felt very snooty. - there were no top hotel touches. For example, returning from a run, you might expect someone to offer you a bottle of water. There was nothing like that. In fact, returning from my run, I thought I would go straight to breakfast. But no! There's a dress code. At breakfast. In 2017. - the heating is old fashioned. My room was way too hot, and there was no control over it. - beyond the guest rooms, almost all the space seems to be given over to non residents. Restaurant, lounge etc. You check in in a tiny room off the reception. There is a small gym. But guests have almost no space for themselves. It ends up feeling like rooms over a restaurant rather than hotel. The clientele was either very very old, or rather stuffy looking Madrid business people. There is no buzz or style, no energy. If that works for you, fine. But this is nothing like the George V in Paris (by way of benchmarks). This is a old hotel, appealing to old money (ie not much money anymore). Noone familiar with the normal standards of Mandarin Oriental would expect or accept this. The MO link is worn very discretely. Perhaps that's because it really doesn't match their brand standard. Apparantly, a refurb is on the way. It needs it, but the physical space will remain very constraining. Rooms are small, the lobby doesn't support proper front desk space etc. Will be interesting to see what they can achieve.
Ritz is an amazing hotel full of history and with outstanding service as well as attention to details. Location is perfect and the staff makes you feel at home. Will come back for sure. Thanks again for a great stay
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM