This is a hotel that lives on past faded glories. A re-decoration and update is so badly overdue that the interior has now become historic. The whole hotel also has an aroma of stale cigarettes with machines whirring in the corridors to try and cleanse the air. There was no welcome or help on arrival or departure. The hotel is like staying in your grandparents guest bedroom.
This is a unique palace in an excellent location in peaceful Madrid. The suites are superb and either looking over the city side or the park you will love it. The service is top. The food is delicious.
"Grand hotel but a little tired in places"
Stayed here for a work function. Staff are friendly and helpful. Hotel is grand in the lobby bar but I found my room to be small with a threadbare carpet in places. It's a fifteen minute walk to plaza mayor up a hill from here but is next to the Prado museum and on the tourist bus route. Ok but for the money I think there are better places to be.
"A Place where You Find True Hospitality"
I was travelling to Spain and had stayed in the Ritz Hotel for two nights. We were a bit early when we arrive and the room was not ready, the reception was so nice to offer us a city guide pack and a drink in the lobby lounge so we would decide where to go. Server in the lounge was also very kind to introduce us the history of the hotel and the best place for churros (of course the one served in Ritz was also amazing!). They have a selection of pillows for you to choose which I highly appreciate. The only thing I didn't like was the super old carpet. We also had a breakfast at their cafe and the food was excellent (especially the Spinach Omelette & waffle). I would say from the begging til the end service was exceptional. Even after a year, when I talk to my parents about the trip, I still remember the smile of the staff which made you feel warm and welcoming.
"expect the best- get the best"
Well when you hear "Ritz" and "hotel" that is a good start. Service exceptional from entering to leaving. Nothing too much trouble. Ask Alvaro to make his special botanical gin y tonics- pure theatre. Note: hotel is "traditional" and certainly not "boutique" ( which I personally prefer). Pros: all of the above, quality of food, central position ( Prado, Thyssen museums, city centre Cons: who is paying! Air con is a bit wonky.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM