"Great location, friendly and helpful staff!"
Quick stop through Madrid with friends. Hotel staff was helpful with anything we needed, rooms clean and comfortable! Walking distance to center of the city, museums, great bars and restaurants. Recommended for a quiet, luxurious stay.
"Absolutely superb. Real classy hotel "
Excellent location right next to all the museums. Rooms were very nice and though we had the "cheapest" type were quite spacious and very well furnished. But most impressive was the service. Across the board extremely helpful. I want to specially recognize one of the concierge Raoul who got us reservations at short notice at some of the best places in town. He also took personal interest in us recommending what we should do and see. Interestingly in the Most economic way knowing we were on vacation. Breakfast was not only great but servers were helpful and smiling. We had dinner one night At the Goya restaurant and it was probably one of the best we have had any where in the world. Great food and great service. This is not a cheap hotel but it makes you feel that you got full value for Your money
"Beautiful hotel, great service, beautiful room"
My husband and I have stayed at the Ritz many times, and this time we decided to get a suite. They gave us a great deal, four nights for the price of three and breakfast included. Furthermore, getting a suite entitled us to pick up and drop off at the airport in a beautiful, spacious car. To start with, the concierges at the Ritz are amazing. In one case they were able to get us in to see the Liria Palace with only six months lead time, when normally it can take up to a two year wait to see it. The concierges have contacts all over and are able to do things for you that lesser hotels simply cannot do. In another instance, the concierge helped get us an upgrade on our car rental, and arranged for the car to be dropped off at the hotel for us, and then picked up when we returned a month later. I cannot say enough about the concierge service, and indeed all the service at the Ritz--they are truly special. As for the room, it was beautiful and spacious. The lobby of the hotel is a wonder to behold and a great place to relax, have some wine and tapas, and listen to beautiful piano music. The only negative thing about the hotel is that the bathrooms throughout the hotel tend to be on the small side, (after all, the hotel was built in 1912 when people were not as tall as today) but this I am told is going to be addressed in an upcoming renovation of the entire building. I highly recommend the Ritz and cannot praise it enough.
"Historic hotel in need of update"
This is a beautiful historic hotel with a stunning lobby/bar and loyal clientele. The Concierge and reception staff were wonderful and they gave our party adjoining rooms. I was told that Mandarin recently took over and will be updating the hotel soon. In the meantime, the lighting system was crazy and a few things in the room didn't work. The service in the bar was horrible (really surprising for such an elegant setting) and room service breakfast showed up an hour late (we left order on door night before) the day of our departure so we had to skip it. They also charged (but didn't tell us) over $100 for a rollaway bed for our daughter the last night. Had a overall good experience but just expect more from a hotel of this caliber.
"Great Hotel, Good Value"
It's a very nice hotel with a great location. Rooms and bathrooms could be updated but service is great and we found it to be a good value. Returned to tge ritz in Madrid after a long time and was pleasantly surprosed, mostly by its service standards. RoomRoom as nice with an interior courtyard view and bathroom was nice of a bit small. Really appreciated the luxury amenities and heated towel rack. Breakfast was excellent and the outdoor terrace is a great place for a drink or snack, weather permitting. Would not hesitate to recommend this hotel and can't wait to visit again after an update/remodel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM