of TripAdvisor Travelers recommend this hotel
"Preferred hotel in Vienna"
The hotel is nice, best location, friendly staff. What I do not understand is the way they treat hotel guests at the topfloor restaurant Sétimo Cielo. Once they refused to serve us at the bar because they were too busy and, tonight, restaurant considerably empty, they said we could not have a table with a view, because It was reserved, although there was no Reservation tag on the table. We left to have dinner some place else, without the view But with a friendly treatment...
A very good 4 star hotel. clean, tidy, great breakfast!!! And most important- the location. in the center, near everything, a minute away from the tram.. the staff is very nice and helpful in every way
Needed an extra night before my reservation after many attempts to contact the Royal I was told No Vacancy! However my husband at home looked at a few different booking sites and reserved the extra night but at a considerable higher cost. When I arrived a day early the room I was given was extremely small and I was very nervous about getting out had there been an emergency I complained and did get a better room the next day on the front of the hotel for the next 4 days. However if you opened the window the cigarette smoke from the outside Cafe 's was very strong! This hotel was very central to the attractions I wanted to be near. Breakfast was mediocre at best.
"Perfect location, pleasant stay"
Location was perfect, right in the city centre, so most of the city's sites were within walking distance. Staff were helpful and friendly, and room was comfortable, clean and warm. Buffet breakfast was excellent, a wide selection of fresh food and plenty to eat. Would definitely recommend this hotel for any tourist!
"Great location for tourist"
great location - close to all major sightseen. underground U1 & U3 train station is around corner, St. Stephen church is around corner. quite, clean and friendly staff. needs some update for bedding - the mattress is a little bit hard. Breakfast was included in our room and was good, but it's same food every day. The wake up call was not reliable unless you plan 10-15 mins extra. we stayed 4 days and the hotel failed 2 days on waking me up.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM