of TripAdvisor Travelers recommend this hotel
"The best location I have been"
The best location I have been, few steps from Stephan square and walking distance from the main attractions of the city. Friendly and helpful staff. We did not like the room on the ninth floor, and it was replaced immediately to our request. Continental breakfast is good. Thank again to the hotel stuff
"Worst hotel ever. Ruined my business trip"
I booked the hotel for 2 nights in April 2017, for a business trip in Vienna. After arriving at the hotel I took a shower. There was broken glass on my room floor, when I stepped outside the bathroom I injured my feet in 3 different places!! Making it hard to walk in the dress shoes I had to put on for my meetings. If that's not enough, I had a friend from Vienna come over for a visit at 1:19. The friend left at 3:09 (1 hour 50 minutes later). They wouldn't let her leave the hotel, embarrassing me in front of her, unless I pay extra 50% of the room cost per night, claiming that she had "stayed the night"!!! The hotel staff behavior was below any standard of professionalism and hospitality I've encountered after traveling the world for years in any type of accommodation. I want to believe that my review will make the hotel owners, managers and staff to fix the deeply wrong behavior of theirs. I do not recommend the hotel and won't come back there at any price. Do not go to Hotel Royal!!!
It first started badly at the hotel reception where only 2 of us were registered instead of 3 adults. We had to wait for awhile before getting our room. They should have let us know in advance it would take so long. Finally they gave us room 37 where we found that the room was prepared only for 2 adults. They rushed trying to fix the very old and dirty sofa into a bed. Of course, we refused such attitude and demanded to correct the serious negligence. At the end they gave us a better room upstairs.
"Perfect location next to Stephansplatz"
First, the location right in the center of Vienna next to Stephansplatz could not be better. Our room, on the ninth floor was very charming and the beds were comfortable. We slept with the window opened, but we were not particularly bothered by noise from the outside. The staff was polite and helpful and the room, corridors and lobby were clean. We would definitely stay here again. Especially since the price was very reasonable for the quality of the hotel and the perfect location.
"Excelent experience, most friendly team and beutiful rooms"
In the middle of the action in Vienna, next to the St. Stephan church and a few minutes walk from all attractions. Most friendly team and excellent hospitality. An excellent restuaurant and fulll continental breakfast.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM