of TripAdvisor Travelers recommend this hotel
"Perfect location, pleasant stay"
Location was perfect, right in the city centre, so most of the city's sites were within walking distance. Staff were helpful and friendly, and room was comfortable, clean and warm. Buffet breakfast was excellent, a wide selection of fresh food and plenty to eat. Would definitely recommend this hotel for any tourist!
"Great location for tourist"
great location - close to all major sightseen. underground U1 & U3 train station is around corner, St. Stephen church is around corner. quite, clean and friendly staff. needs some update for bedding - the mattress is a little bit hard. Breakfast was included in our room and was good, but it's same food every day. The wake up call was not reliable unless you plan 10-15 mins extra. we stayed 4 days and the hotel failed 2 days on waking me up.
This hotel has an amazing location! Right next to the Stephansdom and the best streets of Vienna such as the Graben, Kohlmarkt and Kartner. The breakfast was OK and the triple room was great and very clean. Really enjoyed our stay there and i recommend it to everyone who wants to visit Vienna and enjoy its landmarks. You can access anywhere you want from this hotel. Finally, The staff were very polite.
The reason why you would stay at this hotel is its location, but that is pretty much it. The rooms are clean and relatively big, but honestly nothing special... For the price, you can definitely find nicer hotels if the location is not important for you. What I really did not like about this hotel is its service. We sat at the hotel bar downstairs and nobody ever came to serve us. When we called from the waiter, he just ignored us. Since the bar is part of the restaurant, we thought that maybe they had too much work to do, but the restaurant was empty. The morning breakfast was just terrible. Totally overcrowded, after we finally found a table, it took them forever to clean it. However, I felt bad for the staff as there were simply too many people... The management should definitely hire more people. The next morning we just decided to have breakfast somewhere else...
"Lovely but ...."
This hotel is beautiful and super well placed, easy to get to everything. We are a family of 5 and travelled with 3 children under 10yrs old. Pros: interconnecting rooms gave us plenty of space and privacy and was well priced. Breakfast is included which is always nice BUT - Cons: breakfast is like feeding time at the zoo. There is not enough tables for the guests staying - we tried a few different times over our 4 day stay and every day was the same - its a free for all when trying to find a table (not easy for 5!) Staff seem overwhelmed and jump from one thing to the next. Very crowded trying to get food and some other guests are not so friendly with manners and waiting - reaching over you to get something they wanted and pushing past with no apology or acknowledgement - we experienced this each morning. Food selection is good as others have mentioned, but it is very busy and I found it quite 'stressfull' - the business and brashness of staff and the 'free for all' - like a game of survivor, trying to find a table before the next person and then trying to get food before everyone else. Another unpleasant experience was when asking for a cup of tea late at night, they asked what room it was to be charged to. Well, we knew there were no tea and coffee facilities as had read other reviews, but imagine having to pay for it when you've walked down stairs to get it yourself anyway. So we asked for hot water and a bit of mile as we had our own tea bags - 2.50EURO for some mile - but the hot water was free! We declined and went without, a disappointing response and attitude for such a fancy hotel. Can't beat location and rooms are spacious and very comfortable. Front desk is always busy and staff seemed 'stressed' and a bit short. Didn't eat dinner at either of the restaurants - no kids menu and limited selection for food - no room service either. Smoking on the upper floor restaurant made it stuffy and unpleasant.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM