"Luxury in the heart of Moscow, just a few minutes from the Red Square."
Luxurious hotel just a few minutes from the Red Square .. Directly opposite - a very big children's store. I've had a very good stay in Savoy - very comfortable, very clean, just after reconstruction ; staff is friendly - what else do you need'
"Not Good Enough to be Called Five Star"
We stayed here for four nights. First the positives: the location is great....there's even a supermarket five minutes away. They heeded my request for an upper floor room away from the elevators. The room was light, with high ceilings and we welcomed the chance to open the windows. Now the negatives: the staff are not well trained for this level of hotel and their English is unacceptable. Having three doormen working does not equate to service and the way they mishandled our luggage had to be seen to be believed. Only one member of the reception staff was warm, friendly and able to answer our questions without consulting a colleague; the turndown service was perfunctory and inconsistent. And finally we get to the breakfast staff. I agree with comments made recently in this forum that asking room number instead of saying 'good morning' is service 101 and yet we never experienced this. Staff stood around as if they either didnt have jobs or know what they are supposed to do and again, their level of English is not acceptable for a hotel of this standard. There was an exception to this....but I dont know the waiter's name but he stood out because he kept himself busy, asked for clarification if he didnt understand a request etc. Finally, we were asked at breakfast to complete a paper survey, which we did. It doesn't look good to see the staff standing around reading the input....and indeed, this poorly thought out system of arrangement leaves me wondering whether our feedback even made it through to management. Poor reviews are a reflection on the system and the management....not the staff .... and from what we can see the staff are poorly trained and supported, and management needs to get out of their offices and on to the floor and start doing the jobs they are paid to do.
"Very good stay with a few exceptions"
Stayed twice in a few weeks. Very good location, helpful people at the reception , comfortable rooms. Didn't like breakfast greeting and service, every time you need to wave for somebody if you need something . At my last day before I have to go to the airport I requested wake up call , they called but 30 min later....then I requested...not fun.
Great Classy Hotel,well located in the center of Moscow,conformable Room and great customer service. Very helpful people at the reception and they speck good english. I will definitely return here for my next visit.
This was my fifth stay at the property. I have doggedly remained loyal to the hotel over the years but this last visit made me realise that their focus simply is not on the international visitor. Understandably, since 2014 domestic travel within Russia has increased hugely which has altered demand and supply. We were a party of four - staying for four nights from Wed-Sun (this is not the first time I have introduced friends to the hotel!). The welcome was 'not welcome', the rooms were on the first floor - immediately above the dining room which is a popular venue for weekend weddings (Fri and Sat nights). My room's 'kingsize' bed was in fact 2 twins next to one another with no proper mattress converter, the bathroom basin remained blocked throughout my stay, I had 1 turn-down in 4 (a chocolate handed out at the door was the substitute turn-down). Breakfast staff's greeting was 'room number'' - very rarely a 'good morning'. On the positive side the pool is still great and of course, the location is good. But that can also be said for the Ararat Hyatt Park, Four Seasos, Metropole and Ritz Carlton to name a few. And I don't think any of these rent rooms by the hour!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM