"Not really a 4 star hotel; some bad points"
So we travelled to Malaga after spending 4 days in Seville. On arrival we were looking for the hotel that we booked the 'Silken Puerta Hotel' - but during the time that we had booked to arriving (which was late Decemeber) the hotel had changed name/owners and no-one had bothered to let us know - just an email or something similar would have been nice! The hotel looks fairly modern but when you get to the rooms that's sort of where it ends and lacks certain things you might expect from a 4* star hotel. So the room was fairly big, but it was very warm when we got in, so we tired to put the A/C on but it only blew out hot air. We informed reception but we were told that this was a 'winter' setting and only produced hot air. This meant that due to heat in the hotel we had to sleep with the window open - but it was noisy from the streets below. So it was either sleeping with the window open but knowing it would be noisy or have a quite night but be far too hot. We were in room 420 which was just outside the lifts so you could also hear people coming and going at all hours - If it had been summer it probably would have been unbearable. The bed was very comfortable - it looked like it wasn't a new bed with the bed frame looking like it was something your parent's might have in a spare room and you always wonder why. The bathroom needs updating, I think there may have been some tile missing at the far end, but there was a lot of toiletries and the shower was good. I'm not sure why a 4* star hotel lacks either tea/coffee facilities or an iron without having to request them.... we didn't bother but the point is you shouldn't have to. Having read some of the other reviews a 15 minute walk to the centre is on the generous side, It's at least 20-25 minutes so bare that in mind, but it is walk-able. Parking is 14 euros a day which seems steep! The spa facilities were on and nice to be able to have after a long day of walking round - but the hotel don't provide with gowns and slippers so you sort of have to get back to your room semi wet - it all feels a bit odd. All in all personally wouldn't book this hotel again - it needs modernising and improving. Might have raised some of these issues but after the A/C thing felt like it would have been pointless and when checking out we weren't asked if everything was ok with our stay (unlike other hotels) just had to pay for the parking and a couple of other things.
"Great hotel for a short break to Malaga"
We arrived here on Friday 13th January....as we approached the hotel, my phone GPS kept telling me that the hotel had permanently closed down! So unsure of what to expect, we went into the hotel and they clarified to us that they had now taken over the Hotel Silken Puerta Malaga. We were just happy that we had somewhere to stay. Ok to me review: All staff speak English which nice, but always try and remember some simple Spanish phrases. The room: this was great. A huge room, plenty of space. Large bathroom and a great arrangement of toiletries, including razor/gel, toothbrush/paste. New fluffy towels which were nice. A safe which was a good size and free of charge. Plenty of drawer space and wardrobe space. Hairdryer was provided. On the 6th floor was a small gym and a hot tub and sauna. We spent most early evenings in the hot tub which was needed for relaxing after exploring the city. Breakfast: I was expecting a small continental breakfast but it wasn't that. Plenty of tea, coffee, flavoured teas, juices, usual continental breakfast items plus bacon, scrambled/fried eggs, mushrooms, beans, toast. There was everything that you would need to set you up for the day. Bar: the bar was a great little place at the end of the night. Comfy sofa and chairs. We ate in the restaurant once and the food was really good. Staff: they are so friendly and happy to help. All speak English well. The area: it is about a 15 minute stroll down into the old town and about the same into the shopping districts. On other reviews, please have stated that the hotel is miles away from the centre, but it isn't. It is one straight road either down to the old town or to the beach. It really isn't far at all. When we first arrived, we took the bus from Malaga Airport and for off at Maria Zambrano train station. It cost 3 Euro's each and the bus stopped right at the hotel. When we returned, we walked across to the train station and took the train which cost 1 Euro 80 each and we were there is minutes. A great little trip to break up the winter. Better than Barcelona!
"4 nights in Malaga"
Pros of this hotel. It's very easy to get to from the airport. 3 stopsat €1.80 to the Maria Zambrano train station and then the hotel is a 2min walk away. Shopping Centre is part of the train station and there is a supermarket directly opposite the hotel. The room is what you would expect by Irish standards. Not too cramped. Bathroom very clean and a great shower. Excellent wifi. They only have English speaking news channels but we were able to use Netflix on our phones, Cons - The 20 min walk in and out to the city centre is a little tiresome. There's nothing pretty about the area so you really have to walk in and out every day. (Taxis available) A more central hotel would be much more convenient. The spa caused us the biggest problems. The main reason for choosing this hotel was to use the sauna and hot tub. The burner in the sauna had not been turned on and they operate a system where you need to request the sauna to be turned on 30min prior to use. We asked in advance on two seperate occasions and when we went up it was warm but obviously not at sauna temperatures. The water on the stones was falling flat. On the third request to use it we rang down to explain that it must be a maintenance issue. They sent someone to look at very quickly which was great. He refired it and it was working fine. It was very annoying for us, as we only got to use it on our last night despite alerting it to them on our first day that there must be problem. Breakfast is €14pp so we opted to stroll into the centre each morning and have breakfast in the many cafes available for half the price. Overall we really enjoyed strolling the city centre and down by the marina. The wine is fantastic and 1/3 of the price of at home. The Alcazaba of Málaga was the best sight for us so definitely check that out, 3 days here is more than enough. We took a 45min express bus to Marbella on our last day there, as at that stage we felt we had seen all there was to see in Malaga.
"Could have been so nice..."
Stayed here on 29 Dec with 2 couples to see the Xmas decorations in Malaga centre. Upon arrival there were no other guests at reception but check in was extremely slow. Although the hotel is decorated nicely the whole experience was a bit disappointing by the location and thin walls. Rooms are very noisy. In the evening at the hotel bar we ordered a bottle of red with 3 glasses and a beer. Although we were first in the bar the table next to us who arrived later got served before us. Not so 4 star. We finally got served 2 glasses of red and a beer. No 3rd glass nor a bottle of red. When mentioning this to the waiter he simply took away the 2 untouched glasses of red and poured it down the sink and opened a new bottle of red and served us 3 glasses. 'YOU WANT A BOTTLE I WILL GIVE YOU A BOTTLE' was his comment! What an unnecessary waste! Also if this was an misunderstanding or not he could left the 2 glasses and just give us a 3rd glass plus a bottle of red. This would turn the situation around and gave a different impression instead of this wasteful and offensive behaviour. What a clown.. To the management: Atmosphere is not only made by decorations but made by people and receiving excellent service or being made welcome is something special to come back for. Unfortunately the Sercotel Malaga is not living up to expectations especially at a €219/night advertised rate so we will not be coming back.
"Great for a short stopover if using the train or in Malaga for shopping"
We booked this hotel primarily for its proximity to the train station and, as we booked on an internet booking comparison site, felt it was good value. Fortunately we took a taxi to the hotel as the name has changed from Hotel Silken Puerta to Sercotel. We were a bit confused when we were dropped off here by the taxi and the name did not match our voucher but all was fine. Check in was efficient. Staff spoke English very well. They were also kind enough to provide us with a meal very late at night. Although it was almost closing time, the cafe/bar staff were very professional and did not make us feel rushed or like we were holding them back from closing. We stayed 2 separate nights - coming and going to Seville from Malaga station. Each time the room was clean and comfortable. Great bathrooms with some nice touches such as a teeth cleaning kit. Plenty shampoo, hairdryer in bathroom , etc. In terms of the rooms our only complaints were that they were far too warm and the walls too thin. Heard more than we wanted from our neighbors. As a note, we found our room on the 5th floor at the back of the hotel nicer and quieter than the one on the 4th floor at the front which seemed slightly smaller and had more road noise. We did have free WIFI on both occasions. We did not partake of the spa nor of the breakfast so could not comment. But we did find the food we had in the cafe/bar on both occasions to be fine if somewhat highly priced. The location was walkable to the old city centre and also to the port and the Alcazaba. Probably about a 20 - 25 minute easy. We will definitely consider this hotel again when next in Malaga.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM