of TripAdvisor Travelers recommend this hotel
Service - 5 star. Location - 5 star. Facilities 4 star. Rooms - 3.5 star. The staff are amazing and I have to say the best I've ever experienced. They really go out of their way to please. I appreciate the age of this old hotel but it was looking very worn in places. Cracked windows. Scratches on floors and tables. Even the table in reception was scratched. Pool area is lovely but some lounge cushions had obvious mould. Disappointing for the price. The stairwell needs a lot of attention. You feel a little cheated but somehow it manages to win you over and with its great customer service we would probably stay again. Lots of character and our view of Ocean Avenue with glimpses of ocean was amazing.
"Truly Shangri La!!!!"
I was more than impressed with this hotel. I LOVED IT!!!! I loved the location, the price, the staff was EXCEPTIONAL!!!! The fitness facility was GREAT!!! I loved the decor. I realize this is an almost historic property that has some limitations from the nature of when it was built, but happy to endure a couple of small things because all of the other things FAR out weigh those issues. To note them, in my room 305, the closet was tiny, less than a foot deep and the safe was very hard to operate and handle because it is standing upside down. I would move the safe, it would be an easy fix I appreciated the three big drawers and the beds are DIVINE!!! L'Occitane bath products, HUGE shower and tub!!!! . I had a lovely partial ocean view. I LOVED the view overlooking the pool and Georgian Hotel at night as the sun went down, as well as, the MILLION DOLLAR sunset view from the bar/Penthouse, WOW!!!! Just FABULOUS!!!! Most notably, the staff is AMAZING!!! So accommodating, always at your service, super friendly, you actually feel like your staying with friends of your family. Even the valet guys were GREAT!!! I never had to wait for my car for a minute!!!! Thank you so much Shangri La for the wonderful stay!!!!
"Beautiful gem in Santa Monica"
We stayed last November whilst undertaking a US road trip. The Shangri-La was a perfect spot, the staff were helpful and cheerful, nothing was too much trouble. The Concierge Adrienne was delightful, she helped with advice on places to visit, given our time in the area was limited and booked various things for us, saving us time. The Hotel is in a great spot, an easy walk to Restaurants, shops and Santa Monica pier. Thank you for making us feel so welcome in this lovely Art Deco Hotel.
"Concierge Adrienne is the best!"
Great hotel and perfect location! Adrienne from the concierge desk helped with all of our reservations and made our entire trip a million times easier and better! She even helped us with some recommendations in San Diego! Thanks so much!
"Outstanding Art Deco Gem"
This is an excellent choice for those who enjoy Art Deco hotels. The rooms are quirky but well-balanced. We occupied a terrace suite which was extremely enjoyable. The beds are comfortable, the space is large and well-appointed and the service exceptional. I will stay here again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM