of TripAdvisor Travelers recommend this hotel
"BEWARE: Does NOT accept Pets- and will charge you full for cancellation!"
At the time of this review Tripadvisor (and Trivago) indicates pets ARE allowed in this hotel. So we booked it for 2 days. The hotel has since said they do NOT take pets any longer and have repeatedly refused to cancel without charging us in full for the 2 days. No debate, no compromise, they will charge in full. Shocking and totally unreasonable customer service which probably says a lot about the management of this hotel. Avoid!!
"Nice hotel in Burgos"
Quite modern hotel in the centre of Burgos. Rooms are spacious, but the materials that were used are not very idiot proof. There is a lot of small damages all around the room. In room Safe is working very good. Restaurant is quite nice, good food for a very reasonable price. Breakfast busy and quite chaotic. Hotel has a parking garage.
"Good enough is not enough..."
It is very nice when looking the overall but nothing really good to mention. I would like to see something that makes you think they care about customers. Nice room, food (both breakfast and lunch) so-so, and awfull parking place... the best... stuff is really nice!!!
"NOT PET FRIENDLY "
This is the 3rd visit to the hotel we looked on tripadvisor for a room Friday 4 November for 2 people 62 pounds so with exchange rate approx70 euro we phoned hotel as I am disabled and we have a small dog we were quoted 90 euro including breakfast I went down first and sat in the bar area where we have sat with the dog on the last 2 visits which is well away from food being served my wife came down with our dog which they have charged 20 euro for then a very rude receptionist came over to tell us our dog was not allowed I stated that we had sorted it with the manager 2 years ago she still argued so I got angry and said we were leaving we paid 90 euro cash and knocked of the parking charge as we did not have breakfast you were lucky to get that we will never return it is like saying you allow children but they must stay in the room make your mind up who and wot you won't in your hotel oh and maybe get your carpets cleaned and your staff training
"Great location and service"
If you ever visit Burgos, you must stay at Hotel Silken Gran Teatro. The hotel has very spacious rooms, perfect if you travel with children, it was our situation. Location is excellent, just a five minute walk from the heart of the city and the catedral. Rooms are also clean and comfortable, and have natural lightning. The TV in the room is a little bit small, but enough. We didn't have breakfast included in our room rate, but this is no problema since there are lots of cafés nearby. Service and staff are very kind and respectful. You also have a fitness center if you need to practise some sport!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM